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Xerox
Xerox.com is the official website of Xerox Corporation, an American multinational corporation that provides a range of document technology, services, and solutions. On its website, Xerox offers a wide range of products, services, and solutions for businesses and individuals, including digital printing and copying, document management, and managed print services. Customers can also find helpful resources, such as case studies, white papers, industry insights, and support options. Xerox also provides a variety of ways to connect with them, including social media, newsletters, and customer communities. With Xerox.com, customers can access the latest news and information, order products and services, find solutions to their printing and document management needs, and more.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#3,381 Site Rank
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Site age38 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Stock priceXRX,XRX,XRX,(NASDAQ),14.16 USD,14.16 USD,14.16 USD,,-0.42 (-2.88%)
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Traded asNasdaq,:,XRX,S&P 400,component
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FoundedApril 18, 1906,Rochester, New York,, U.S.
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FoundersJoseph C. Wilson,Chester Carlson
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HeadquartersNorwalk, Connecticut,U.S.
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Key peopleKeith Cozza (Chairman),Steve Bandrowczak (interim CEO)
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Number of employees23,300 (2021)
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SubsidiariesAffiliated Computer Services,CareAR,PARC,Xerox India
Traffic rank
#3,381
#3,381
Site age
38 yrs
38 yrs
Location
United States
United States
Popular Questions for Xerox
Newest job postings for Xerox
via Xerox Jobs
schedule_type: Full-time
Mail Room Support - New York, NY
General information...
City: New York
State/Province: New York
Country: United States
Department: Service Delivery
Date: Friday, January 6, 2023
Working time: Full-time
Ref#: 20021334
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Service Delivery
Seniority Level: Entry Level
Description & Requirements
About Xerox Holdings Corporation:
For more than 100 years, Xerox has continually
Mail Room Support - New York, NY
General information...
City: New York
State/Province: New York
Country: United States
Department: Service Delivery
Date: Friday, January 6, 2023
Working time: Full-time
Ref#: 20021334
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Service Delivery
Seniority Level: Entry Level
Description & Requirements
About Xerox Holdings Corporation:
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every daywork better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com and explore our commitment todiversity, inclusion and belonging (https://www.xerox.com/en-us/jobs/diversity) .
Summary:
Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:
• Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction .
• Supporting the achievement of productivity improvements.
• Contributing to service transformation and business growth and further profitable service revenue.
Primary Responsibilities:
• Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
• Promotes knowledge sharing and acts as a mentor/coach.
• Educates and trains client groups on equipment usage and functions.
• Maintains clean and tidy devices and safe work environment.
• Logs of all activities including on-site parts inventory and replenishment of consumables.
• Ensures SLA is achieved, and customer requirements are met and exceeded .
• Commits to maintaining skill set through personal development and training.
• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process.
• Provide on-going end user training on equipment Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for responsibilities.
• Provide IP address support.
• Perform basic equipment problem diagnosis. Point of contact for equipment removal and delivery for onsite support.
• Contact service as required (Xerox and 3rd party). Utilize Xerox web-based applications as required to include Service Call Handling.
• Accurate call reporting on Equipment in Xerox designated systems. Remote Service call onsite support Driving (if required for duties).
• Download and install printer drivers on end-user equipment. Perform printer mapping to PC as required.
• Escalate printer network issues to appropriate resource ,Physical as well as remote device management and control.
• Device Configuration (Enter IP address, scanning templates, user access levels. Scan to File/Email, etc) Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise.
• Non-Xerox device management as required.
• Perform remote device monitoring and remote solve (Xerox Device Management)
• Identify and promote Xerox Office Solutions.
• Pro-actively manage consumables and supplies using the DOS calculator.
• Maintain on-site operator replaceable parts inventory.
• Collect equipment meter information and submit for billing purposes.
• Perform Data Entry for activity and asset tracking.
• Manage and maintain on-site parts inventory using PM4.
Skills and Qualifications:
• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance withService Level Agreement and Statement of Work relevant for the customer.
• Functional knowledge of a PC, including Microsoft Office and web browsing,sendingand receiving emails, managing files, and performing data entry.
• Identifies problems in straightforward situations and makes sound decisions using standard procedures.
• Eagerto learn technologies surrounding print production and finishing equipment.
• Must be able to stand for long periods of time, walk, bend, and reach.
• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWS
• Track and report account information as required
• 2 years relevant experience resolving customer and equipment printing issues
• Minimum Advanced knowledge of all site products and client IT environment
• Minimum Experience in a customer facing service delivery role
• Minimum Demonstrates a proactive approach to work with initiative and drive
• Minimum Good technical and/or electrical aptitude
It is important that our Docucare Associate does these 4 things well:
• Excelling in customer-facing service delivery role.
• Maintaining intermediate knowledge of all Xerox equipment and client IT environment .
• Demonstrates a proactive approach to work with initiative and drive.
• Exhibits good technical and/or electrical aptitude.
Additional Benefits:
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
#LI-JC1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking Show more details...
General information...
City: New York
State/Province: New York
Country: United States
Department: Service Delivery
Date: Friday, January 6, 2023
Working time: Full-time
Ref#: 20021334
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Service Delivery
Seniority Level: Entry Level
Description & Requirements
About Xerox Holdings Corporation:
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every daywork better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com and explore our commitment todiversity, inclusion and belonging (https://www.xerox.com/en-us/jobs/diversity) .
Summary:
Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:
• Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction .
• Supporting the achievement of productivity improvements.
• Contributing to service transformation and business growth and further profitable service revenue.
Primary Responsibilities:
• Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
• Promotes knowledge sharing and acts as a mentor/coach.
• Educates and trains client groups on equipment usage and functions.
• Maintains clean and tidy devices and safe work environment.
• Logs of all activities including on-site parts inventory and replenishment of consumables.
• Ensures SLA is achieved, and customer requirements are met and exceeded .
• Commits to maintaining skill set through personal development and training.
• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process.
• Provide on-going end user training on equipment Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for responsibilities.
• Provide IP address support.
• Perform basic equipment problem diagnosis. Point of contact for equipment removal and delivery for onsite support.
• Contact service as required (Xerox and 3rd party). Utilize Xerox web-based applications as required to include Service Call Handling.
• Accurate call reporting on Equipment in Xerox designated systems. Remote Service call onsite support Driving (if required for duties).
• Download and install printer drivers on end-user equipment. Perform printer mapping to PC as required.
• Escalate printer network issues to appropriate resource ,Physical as well as remote device management and control.
• Device Configuration (Enter IP address, scanning templates, user access levels. Scan to File/Email, etc) Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise.
• Non-Xerox device management as required.
• Perform remote device monitoring and remote solve (Xerox Device Management)
• Identify and promote Xerox Office Solutions.
• Pro-actively manage consumables and supplies using the DOS calculator.
• Maintain on-site operator replaceable parts inventory.
• Collect equipment meter information and submit for billing purposes.
• Perform Data Entry for activity and asset tracking.
• Manage and maintain on-site parts inventory using PM4.
Skills and Qualifications:
• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance withService Level Agreement and Statement of Work relevant for the customer.
• Functional knowledge of a PC, including Microsoft Office and web browsing,sendingand receiving emails, managing files, and performing data entry.
• Identifies problems in straightforward situations and makes sound decisions using standard procedures.
• Eagerto learn technologies surrounding print production and finishing equipment.
• Must be able to stand for long periods of time, walk, bend, and reach.
• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWS
• Track and report account information as required
• 2 years relevant experience resolving customer and equipment printing issues
• Minimum Advanced knowledge of all site products and client IT environment
• Minimum Experience in a customer facing service delivery role
• Minimum Demonstrates a proactive approach to work with initiative and drive
• Minimum Good technical and/or electrical aptitude
It is important that our Docucare Associate does these 4 things well:
• Excelling in customer-facing service delivery role.
• Maintaining intermediate knowledge of all Xerox equipment and client IT environment .
• Demonstrates a proactive approach to work with initiative and drive.
• Exhibits good technical and/or electrical aptitude.
Additional Benefits:
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
#LI-JC1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking Show more details...
via Xerox Jobs
posted_at: 4 days agoschedule_type: Full-time
Sales Executive
General information...
City: Commack
State/Province: New York
Country: United States
Department: Sales
Date: Thursday, March 2, 2023
Working time: Full-time
Ref#: 20022252
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Sales
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing
Sales Executive
General information...
City: Commack
State/Province: New York
Country: United States
Department: Sales
Date: Thursday, March 2, 2023
Working time: Full-time
Ref#: 20022252
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Sales
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
Carr Business Systems, A Xerox Company, is seeking a Sales Executive to support the greater Commack, NY area. As a Sales Executive you will be responsible for outside business-to-business (B2B) sales, managing the entire sales cycle, gaining new market share, and growing existing accounts. This is a full-time opportunity selling Xerox Office Technology and Services including hardware, software, apps, information technology (IT), and professional services in an assigned territory.
What You’ll Do:
• Prospect for new business opportunities
• Set appointments
• Discover, assess and validate client needs
• Design and develop solutions strategies
• Present, demonstrate and propose offerings
• Close, negotiate and implement contracts
• Continue to manage, strategize, refer and conduct regular business reviews of accounts
• Meet or exceed revenue and/or gross profit sales objectives
• Stay up to date regarding changes in technology
What You Need to Succeed:
• Bachelor’s degree or equivalent experience is preferred.
• Technology sales experience is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and rapport-building abilities.
• Great interpersonal, negotiation and presentation capabilities.
• Personal drive and internal motivation toward high achievement.
• Ability to work effectively in a team-oriented environment.
• Willingness to take risks and try innovative, new approaches.
How We Set You Up for Success:
• Enrollment in a specialized sales training program hosted by Xerox that includes field time, live prospecting, virtual classes, self-paced eLearning and ongoing mentorship.
• Upon training completion, the Account Executive will have the ability to demonstrate foundational knowledge of the Xerox Value Proposition and apply the Xerox Sales Process and Tools.
• Partner with Sales Specialists and Product / Program Subject Matter Experts (SME).
What We Offer:
• Competitive compensation (base salary and uncapped commissions).
• Significant financial rewards for overachievement.
• Comprehensive benefits offerings (including medical, dental, vision and life insurance).
• Retirement Plan.
• Paid holidays, personal choice days and paid time off.
• A culture that offers flexibility and a healthy work-life balance.
#LI-AA1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking Show more details...
General information...
City: Commack
State/Province: New York
Country: United States
Department: Sales
Date: Thursday, March 2, 2023
Working time: Full-time
Ref#: 20022252
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Sales
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
Carr Business Systems, A Xerox Company, is seeking a Sales Executive to support the greater Commack, NY area. As a Sales Executive you will be responsible for outside business-to-business (B2B) sales, managing the entire sales cycle, gaining new market share, and growing existing accounts. This is a full-time opportunity selling Xerox Office Technology and Services including hardware, software, apps, information technology (IT), and professional services in an assigned territory.
What You’ll Do:
• Prospect for new business opportunities
• Set appointments
• Discover, assess and validate client needs
• Design and develop solutions strategies
• Present, demonstrate and propose offerings
• Close, negotiate and implement contracts
• Continue to manage, strategize, refer and conduct regular business reviews of accounts
• Meet or exceed revenue and/or gross profit sales objectives
• Stay up to date regarding changes in technology
What You Need to Succeed:
• Bachelor’s degree or equivalent experience is preferred.
• Technology sales experience is preferred.
• Excellent verbal and written communication skills.
• Strong customer service and rapport-building abilities.
• Great interpersonal, negotiation and presentation capabilities.
• Personal drive and internal motivation toward high achievement.
• Ability to work effectively in a team-oriented environment.
• Willingness to take risks and try innovative, new approaches.
How We Set You Up for Success:
• Enrollment in a specialized sales training program hosted by Xerox that includes field time, live prospecting, virtual classes, self-paced eLearning and ongoing mentorship.
• Upon training completion, the Account Executive will have the ability to demonstrate foundational knowledge of the Xerox Value Proposition and apply the Xerox Sales Process and Tools.
• Partner with Sales Specialists and Product / Program Subject Matter Experts (SME).
What We Offer:
• Competitive compensation (base salary and uncapped commissions).
• Significant financial rewards for overachievement.
• Comprehensive benefits offerings (including medical, dental, vision and life insurance).
• Retirement Plan.
• Paid holidays, personal choice days and paid time off.
• A culture that offers flexibility and a healthy work-life balance.
#LI-AA1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking Show more details...
via Xerox Jobs
schedule_type: Full-time
Product Training Specialist
General information...
City: Jersey City
State/Province: New Jersey
Country: United States
Department: Presales & Implementation
Date: Wednesday, March 1, 2023
Working time: Full-time
Ref#: 20021032
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Presales & Implementation
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation For more than 100 years, Xerox
Product Training Specialist
General information...
City: Jersey City
State/Province: New Jersey
Country: United States
Department: Presales & Implementation
Date: Wednesday, March 1, 2023
Working time: Full-time
Ref#: 20021032
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Presales & Implementation
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every daywork better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn moreat xerox.com and explore our commitment to diversity, inclusion and belonging (https://www.xerox.com/en-us/jobs/diversity) .
Overview:
Stewart, A Xerox Company, is seeking a Product Training Specialist who will provide technical training, customer service and support. This is a full-time opportunity visiting customers throughout New Jersey with daytime hours from Monday to Friday.
Essential Functions:
• Contact customers and coordinate visit to their site during business hours
• Completely and thoroughly train key operators on copiers, faxes, and printers along with associated software and drivers; answer any questions they have; customer should be able to configure and use equipment without delay
• Present automated meter acquisition process to customers; educate on the benefit of the process
• Service existing connected equipment with firmware, software, and hardware upgrades
• Collect printer meter readings at customer site
• Tag new or additional printers not currently under contract
• Record model numbers, serial numbers, IP addresses, and physical device locations
• Update internal account information (spreadsheets/database) with any new equipment added to contracts
• Coordinate installation of the solution with field service representatives
• Reconcile printer data with equipment listed on contracts over time
Experience / Education:
• Requires less than 12 months of related experience
• Displays a willingness to be trained on digital office equipment
• Excellent communication, presentation, customer service and organizational skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
• High school diploma or equivalent and specialized or technical training and/or vocational or technical or business school
• Some college or an associate degree is preferred
• Valid Driver’s License with a relatively clean driving record
• Access to a reliable transportation to be able to travel 75% of the time to customer locations
#LI-JP1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking Show more details...
General information...
City: Jersey City
State/Province: New Jersey
Country: United States
Department: Presales & Implementation
Date: Wednesday, March 1, 2023
Working time: Full-time
Ref#: 20021032
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Presales & Implementation
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every daywork better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn moreat xerox.com and explore our commitment to diversity, inclusion and belonging (https://www.xerox.com/en-us/jobs/diversity) .
Overview:
Stewart, A Xerox Company, is seeking a Product Training Specialist who will provide technical training, customer service and support. This is a full-time opportunity visiting customers throughout New Jersey with daytime hours from Monday to Friday.
Essential Functions:
• Contact customers and coordinate visit to their site during business hours
• Completely and thoroughly train key operators on copiers, faxes, and printers along with associated software and drivers; answer any questions they have; customer should be able to configure and use equipment without delay
• Present automated meter acquisition process to customers; educate on the benefit of the process
• Service existing connected equipment with firmware, software, and hardware upgrades
• Collect printer meter readings at customer site
• Tag new or additional printers not currently under contract
• Record model numbers, serial numbers, IP addresses, and physical device locations
• Update internal account information (spreadsheets/database) with any new equipment added to contracts
• Coordinate installation of the solution with field service representatives
• Reconcile printer data with equipment listed on contracts over time
Experience / Education:
• Requires less than 12 months of related experience
• Displays a willingness to be trained on digital office equipment
• Excellent communication, presentation, customer service and organizational skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
• High school diploma or equivalent and specialized or technical training and/or vocational or technical or business school
• Some college or an associate degree is preferred
• Valid Driver’s License with a relatively clean driving record
• Access to a reliable transportation to be able to travel 75% of the time to customer locations
#LI-JP1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking Show more details...
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