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Most recent job postings at Zendesk
via Zendesk Job Opportunities
posted_at: 3 days agoschedule_type: Full-time
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Zendesk is looking for a hardworking Technology Alliances Intern to join our team in the United States! Interns can be based remotely anywhere in the U.S., or co-located with our office in San Francisco or Madison. Relocation assistance is not provided.
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Zendesk is looking for a hardworking Technology Alliances Intern to join our team in the United States! Interns can be based remotely anywhere in the U.S., or co-located with our office in San Francisco or Madison. Relocation assistance is not provided. This internship will be full-time for 4 months starting in May 2023.
At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.
We have serious growth and innovation ambitions — and deepening our partnerships with some of the largest technology companies is a critical component for us to realize those ambitions. This role is all about making that happen!
As Zendesk’s Strategic Alliances team, we support the success of one of the most critical strategic partners, Amazon Web Services (AWS). You will focus on supporting our go-to-market motions with various AWS Partner and Sales teams while collaborating closely with the Sales, Marketing, Product, and Advocacy teams within Zendesk.
What You Will Be Doing:
• Working with our Marketing, Sales, and Operations teams to support the development of assets that communicate and demonstrate the value in our partnership, including customer stories, solutions, Field Ready Kits, and supporting videos.
• Collaborate with sales teams at AWS and Zendesk to identify and advance joint opportunities.
• Support our partner sales strategy with AWS in the United States.
• Help Zendesk identify and increase the value of available Marketing Development Funds from AWS programs.
• Contributing to Zendesk's success by helping to support our cross-functional team through the AWS Marketplace.
Who You Are:
• You are interested in growing your Program/Project Management skills.
• You have a desire to learn more about Sales or Marketing at a forward-thinking SaaS company.
• You are an agile and autonomous operator, and want to improve your ability to think critically over time.
• You can balance multiple work streams optimally and drive them to completion.
• You are comfortable tackling new challenges in unfamiliar areas.
Basic Qualifications:
• Currently enrolled in a degree program in Business, Information Technology or related field at the time of the internship. Preference will be given to students in their penultimate / junior / third year.
• Must be authorized to work in the United States.
• Must be located in the United States for the full duration of the internship.
Preferred Qualifications:
• Located in Seattle, WA or Phoenix, AZ.
• Knowledge of Amazon Web Services (AWS).
#LI-AM
#LI-Remote
The US annualized base salary range for this position is $0.00-$0.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Job Description...
Zendesk is looking for a hardworking Technology Alliances Intern to join our team in the United States! Interns can be based remotely anywhere in the U.S., or co-located with our office in San Francisco or Madison. Relocation assistance is not provided. This internship will be full-time for 4 months starting in May 2023.
At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.
We have serious growth and innovation ambitions — and deepening our partnerships with some of the largest technology companies is a critical component for us to realize those ambitions. This role is all about making that happen!
As Zendesk’s Strategic Alliances team, we support the success of one of the most critical strategic partners, Amazon Web Services (AWS). You will focus on supporting our go-to-market motions with various AWS Partner and Sales teams while collaborating closely with the Sales, Marketing, Product, and Advocacy teams within Zendesk.
What You Will Be Doing:
• Working with our Marketing, Sales, and Operations teams to support the development of assets that communicate and demonstrate the value in our partnership, including customer stories, solutions, Field Ready Kits, and supporting videos.
• Collaborate with sales teams at AWS and Zendesk to identify and advance joint opportunities.
• Support our partner sales strategy with AWS in the United States.
• Help Zendesk identify and increase the value of available Marketing Development Funds from AWS programs.
• Contributing to Zendesk's success by helping to support our cross-functional team through the AWS Marketplace.
Who You Are:
• You are interested in growing your Program/Project Management skills.
• You have a desire to learn more about Sales or Marketing at a forward-thinking SaaS company.
• You are an agile and autonomous operator, and want to improve your ability to think critically over time.
• You can balance multiple work streams optimally and drive them to completion.
• You are comfortable tackling new challenges in unfamiliar areas.
Basic Qualifications:
• Currently enrolled in a degree program in Business, Information Technology or related field at the time of the internship. Preference will be given to students in their penultimate / junior / third year.
• Must be authorized to work in the United States.
• Must be located in the United States for the full duration of the internship.
Preferred Qualifications:
• Located in Seattle, WA or Phoenix, AZ.
• Knowledge of Amazon Web Services (AWS).
#LI-AM
#LI-Remote
The US annualized base salary range for this position is $0.00-$0.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
posted_at: 7 days agoschedule_type: Full-time
Job Description
Zendesk is a service-first CRM company that builds powerful, customizable software crafted to improve customer relationships. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. Helping customers do business with us online easier and faster has become more relevant than ever...
What we're looking for:
We are looking for a Principal Product Manager to focus our support ticketing
Job Description
Zendesk is a service-first CRM company that builds powerful, customizable software crafted to improve customer relationships. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. Helping customers do business with us online easier and faster has become more relevant than ever...
What we're looking for:
We are looking for a Principal Product Manager to focus our support ticketing function. You will strive to take on sophisticated problems related to feature innovation, ticket growth, and dedication for our support ticketing product. This is an impactful and transparent role and you will be working across Zendesk's most critical initiatives.
What you’ll be doing
You will be responsible for understanding our customer needs and driving the strategic vision for Zendesk Ticketing features, setting standards and critical metrics for ticket performance management and assisting with platform scaling initiatives. You will grow a solid understanding of our Zendesk ticketing product and will work across multiple scrum teams to drive your roadmap. You will regularly collaborate with global teams across the organization and lead cross-functional projects that will have high visibility.
You should enjoy addressing customer needs and have the technical prowess to work with our versatile engineering team to identify the impact of performance and scale inefficiencies. As a Principal Product Manager, you will prioritize a roadmap that will include adding new features and improving our existing features.
Basic Qualifications
• 5+ years of experience in product management within a high-paced, agile software development environment.
• Experience demonstrating your abilities in leading strategic direction as well as supporting and developing product managers and/or engineers.
• Experience with shipping, maintaining and improving impactful, scalable and reliable products that move the business forward.
• Passion and understanding for building a outstanding user experiences for a diverse group of customers and end-users.
Preferred Qualifications
• Bachelor’s Degree or 7+ years or more of experience as a product, or engineering leader.
• Strong Experience with a data-driven enterprise-scale B2B SaaS product
• Solid understanding of metric gathering and dashboarding tools such as Pendo, Google Data Studio or Tableau
• Experience with performance measurement & monitoring tools such as Datadog, AWS Cloudtrail, Splunk and Google Data Studio
• Experience working with ETL, relational databases, and NoSQL data storage technologies such as DynamoDB, Elastic Search, and Aurora MySQL
• Strong ability to collaborate with engineers, non-technical partners, and leadership.
#LI-Remote
#LI-DP
The US annualized base salary range for this position is $154,000.00-$232,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Zendesk is a service-first CRM company that builds powerful, customizable software crafted to improve customer relationships. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. Helping customers do business with us online easier and faster has become more relevant than ever...
What we're looking for:
We are looking for a Principal Product Manager to focus our support ticketing function. You will strive to take on sophisticated problems related to feature innovation, ticket growth, and dedication for our support ticketing product. This is an impactful and transparent role and you will be working across Zendesk's most critical initiatives.
What you’ll be doing
You will be responsible for understanding our customer needs and driving the strategic vision for Zendesk Ticketing features, setting standards and critical metrics for ticket performance management and assisting with platform scaling initiatives. You will grow a solid understanding of our Zendesk ticketing product and will work across multiple scrum teams to drive your roadmap. You will regularly collaborate with global teams across the organization and lead cross-functional projects that will have high visibility.
You should enjoy addressing customer needs and have the technical prowess to work with our versatile engineering team to identify the impact of performance and scale inefficiencies. As a Principal Product Manager, you will prioritize a roadmap that will include adding new features and improving our existing features.
Basic Qualifications
• 5+ years of experience in product management within a high-paced, agile software development environment.
• Experience demonstrating your abilities in leading strategic direction as well as supporting and developing product managers and/or engineers.
• Experience with shipping, maintaining and improving impactful, scalable and reliable products that move the business forward.
• Passion and understanding for building a outstanding user experiences for a diverse group of customers and end-users.
Preferred Qualifications
• Bachelor’s Degree or 7+ years or more of experience as a product, or engineering leader.
• Strong Experience with a data-driven enterprise-scale B2B SaaS product
• Solid understanding of metric gathering and dashboarding tools such as Pendo, Google Data Studio or Tableau
• Experience with performance measurement & monitoring tools such as Datadog, AWS Cloudtrail, Splunk and Google Data Studio
• Experience working with ETL, relational databases, and NoSQL data storage technologies such as DynamoDB, Elastic Search, and Aurora MySQL
• Strong ability to collaborate with engineers, non-technical partners, and leadership.
#LI-Remote
#LI-DP
The US annualized base salary range for this position is $154,000.00-$232,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
posted_at: 8 days agoschedule_type: Full-time
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Would you like to join our journey in building the next generation reporting, analytics and data platform? Our goal is to help 160,000+ global businesses truly understand customer interactions at depths never thought possible until now. Data is at the
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Would you like to join our journey in building the next generation reporting, analytics and data platform? Our goal is to help 160,000+ global businesses truly understand customer interactions at depths never thought possible until now. Data is at the heart of Zendesk’s business! This is a great opportunity where you can have a huge impact across all products at Zendesk. The Data Platform team is responsible for implementing a globally distributed system that uses innovative cloud technologies that span Google Cloud Platform and Amazon Web Services.
As a Senior Staff Data Engineer on Foundation Analytics, you are responsible for building many key parts of the foundation data services platform. You’ll work in a collaborative Agile environment using the latest in engineering best practices with involvement in all aspects of the software development lifecycle. You will be responsible for ensuring the team makes sound design & configuration decisions to develop curated data products, applies standard architectural practices, and supports the Data Product Managers in evolving core data products. As a member of the data engineering team you will help Zendesk to deliver impactful reporting products for our customers.
What you’ll be doing
• Be an SME (Subject Matter Expert) in the data domain! Drive data architecture and integration design and development discussions with engineering and other teams
• Publishing well written and tested code to production daily using technologies such as Linux, Docker, Kubernetes, AWS, Kafka and Python
• Build a platform that will be the foundation for our customer facing reporting features, our machine learning initiatives, and internal product analytics
• Participate in rapid prototyping, designing, developing key features and functionality of our data platform
• Continually improve the platform for high efficiency, throughput and quality of data. Investigate production issues and fine-tune for performance.
• Develop standard methodologies and mentor engineers on the team to help make technical decisions on our projects and roadmap.
What you bring to the role
Basic Qualifications:
• 10+ years of software development/data engineering experience with 6+ years of hands-on experience of building scalable data platforms and/or reliable data pipelines
• Proficiency in at least one of the following programming languages: Java, Python, Scala
• Experience with AWS or related cloud technologies
• Experience in developing and operating high volume, high availability environments
• Working understanding of Kubernetes’ infrastructure and security best practices
• Ability to work effectively in a dynamic, occasionally interrupt driven environment that includes geographically spread teams and customers
• BS degree in Engineering, CS, or equivalent
Preferred Qualifications:
• Experience writing ETL jobs to help address various data engineering challenges
• Strong understanding of Build tools and Deployment tools
• Familiarity with Kafka, Flink, Spark frameworks with validated understanding of at least one job scheduling tool: Airflow, Celery, AWS Step functions
Tech Stack:
• Our data pipelines are written in Java and Python based software stacks
• Open source technologies, including: Spark, Flink, Hudi, Airflow
• Our software runs on AWS services like EMR and in Kubernetes, and integrates with AWS services S3, Athena, and Glue for data access
#LI-MAC
#LI-REMOTE
The US annualized base salary range for this position is $177,000.00-$265,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Job Description...
Would you like to join our journey in building the next generation reporting, analytics and data platform? Our goal is to help 160,000+ global businesses truly understand customer interactions at depths never thought possible until now. Data is at the heart of Zendesk’s business! This is a great opportunity where you can have a huge impact across all products at Zendesk. The Data Platform team is responsible for implementing a globally distributed system that uses innovative cloud technologies that span Google Cloud Platform and Amazon Web Services.
As a Senior Staff Data Engineer on Foundation Analytics, you are responsible for building many key parts of the foundation data services platform. You’ll work in a collaborative Agile environment using the latest in engineering best practices with involvement in all aspects of the software development lifecycle. You will be responsible for ensuring the team makes sound design & configuration decisions to develop curated data products, applies standard architectural practices, and supports the Data Product Managers in evolving core data products. As a member of the data engineering team you will help Zendesk to deliver impactful reporting products for our customers.
What you’ll be doing
• Be an SME (Subject Matter Expert) in the data domain! Drive data architecture and integration design and development discussions with engineering and other teams
• Publishing well written and tested code to production daily using technologies such as Linux, Docker, Kubernetes, AWS, Kafka and Python
• Build a platform that will be the foundation for our customer facing reporting features, our machine learning initiatives, and internal product analytics
• Participate in rapid prototyping, designing, developing key features and functionality of our data platform
• Continually improve the platform for high efficiency, throughput and quality of data. Investigate production issues and fine-tune for performance.
• Develop standard methodologies and mentor engineers on the team to help make technical decisions on our projects and roadmap.
What you bring to the role
Basic Qualifications:
• 10+ years of software development/data engineering experience with 6+ years of hands-on experience of building scalable data platforms and/or reliable data pipelines
• Proficiency in at least one of the following programming languages: Java, Python, Scala
• Experience with AWS or related cloud technologies
• Experience in developing and operating high volume, high availability environments
• Working understanding of Kubernetes’ infrastructure and security best practices
• Ability to work effectively in a dynamic, occasionally interrupt driven environment that includes geographically spread teams and customers
• BS degree in Engineering, CS, or equivalent
Preferred Qualifications:
• Experience writing ETL jobs to help address various data engineering challenges
• Strong understanding of Build tools and Deployment tools
• Familiarity with Kafka, Flink, Spark frameworks with validated understanding of at least one job scheduling tool: Airflow, Celery, AWS Step functions
Tech Stack:
• Our data pipelines are written in Java and Python based software stacks
• Open source technologies, including: Spark, Flink, Hudi, Airflow
• Our software runs on AWS services like EMR and in Kubernetes, and integrates with AWS services S3, Athena, and Glue for data access
#LI-MAC
#LI-REMOTE
The US annualized base salary range for this position is $177,000.00-$265,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
posted_at: 16 days agoschedule_type: Full-time
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
One of the key features of Zendesk Support are “views” & “search” that allows customers to discover objects within the Zendesk ecosystem. Whether it is looking for tickets that are new, assigned to the agent, deleted or something custom. These areas power our user’s first experience when they log into Zendesk Support.
These feature sets are very flexible; we have examples with 100's of conditions and 10's of joins with other data, operating across 10’s of millions of tickets. To operate this at scale (4K requests/second), we use an event driven materialized query cache with elastic search as secondary datastore.
As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable microservices and extending complex areas of the product. The systems managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! As a Staff Engineer at Zendesk, you’ll utilize your experience and technical expertise to help our team of talented engineers achieve one of our key product goals.
What you get to do every day:
• Help us determine how to best tune and evolve the ingest subsystems
• Contribute to the core Zendesk Support codebase.
• Collaborate closely with other teams across the globe to ensure projects are technically aligned.
• Influence good architectural decisions, balanced by the reality of our business strategy.
• Participate in all phases of the software lifecycle including being a collaborator with Product Managers to define product specifications.
• Review code submissions on daily, mentoring and guiding team members throughout the process.
• Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
• Proactively seeking out and helping to minimize pain points within the infrastructure and code base of Zendesk's application.
• Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything.
What you bring to the role:
Basic Qualifications:
• 7+ years of experience of software development
• Expert knowledge in a major programming language (Ruby, Go, Python, etc)
• Demonstrated knowledge of API design, rate-limiting, caching, SQL query optimization, working knowledge of elasticsearch would be useful.
• Understanding of web application development and agile practices.
Preferred Qualifications:
• Experience working in a SaaS environment
• In depth experience developing & maintaining a Ruby on Rails application
• Good communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones.
• A quality, balanced approach to development and testing, including TDD where appropriate.
• You love helping everyone improve their code, working together with the team on Github and the PR process.
If you are passionate about working on a core product element with incredible scale, our friendly, supportive & diverse team is for you!
#LI-Remote
#LI-RW1
The US annualized base salary range for this position is $177,000.00-$265,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Job Description...
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
One of the key features of Zendesk Support are “views” & “search” that allows customers to discover objects within the Zendesk ecosystem. Whether it is looking for tickets that are new, assigned to the agent, deleted or something custom. These areas power our user’s first experience when they log into Zendesk Support.
These feature sets are very flexible; we have examples with 100's of conditions and 10's of joins with other data, operating across 10’s of millions of tickets. To operate this at scale (4K requests/second), we use an event driven materialized query cache with elastic search as secondary datastore.
As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable microservices and extending complex areas of the product. The systems managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! As a Staff Engineer at Zendesk, you’ll utilize your experience and technical expertise to help our team of talented engineers achieve one of our key product goals.
What you get to do every day:
• Help us determine how to best tune and evolve the ingest subsystems
• Contribute to the core Zendesk Support codebase.
• Collaborate closely with other teams across the globe to ensure projects are technically aligned.
• Influence good architectural decisions, balanced by the reality of our business strategy.
• Participate in all phases of the software lifecycle including being a collaborator with Product Managers to define product specifications.
• Review code submissions on daily, mentoring and guiding team members throughout the process.
• Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
• Proactively seeking out and helping to minimize pain points within the infrastructure and code base of Zendesk's application.
• Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything.
What you bring to the role:
Basic Qualifications:
• 7+ years of experience of software development
• Expert knowledge in a major programming language (Ruby, Go, Python, etc)
• Demonstrated knowledge of API design, rate-limiting, caching, SQL query optimization, working knowledge of elasticsearch would be useful.
• Understanding of web application development and agile practices.
Preferred Qualifications:
• Experience working in a SaaS environment
• In depth experience developing & maintaining a Ruby on Rails application
• Good communication skills, both written and verbal - you’ll be collaborating closely with people in multiple time zones.
• A quality, balanced approach to development and testing, including TDD where appropriate.
• You love helping everyone improve their code, working together with the team on Github and the PR process.
If you are passionate about working on a core product element with incredible scale, our friendly, supportive & diverse team is for you!
#LI-Remote
#LI-RW1
The US annualized base salary range for this position is $177,000.00-$265,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
posted_at: 3 days agoschedule_type: Full-time
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Zendesk is looking for a hardworking Technology Alliances Intern to join our team in the United States! Interns can be based remotely anywhere in the U.S., or co-located with our office in San Francisco or Madison. Relocation assistance is not provided.
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Zendesk is looking for a hardworking Technology Alliances Intern to join our team in the United States! Interns can be based remotely anywhere in the U.S., or co-located with our office in San Francisco or Madison. Relocation assistance is not provided. This internship will be full-time for 4 months starting in May 2023.
At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.
We have serious growth and innovation ambitions — and deepening our partnerships with some of the largest technology companies is a critical component for us to realize those ambitions. This role is all about making that happen!
As Zendesk’s Strategic Alliances team, we support the success of one of the most critical strategic partners, Amazon Web Services (AWS). You will focus on supporting our go-to-market motions with various AWS Partner and Sales teams while collaborating closely with the Sales, Marketing, Product, and Advocacy teams within Zendesk.
What You Will Be Doing:
• Working with our Marketing, Sales, and Operations teams to support the development of assets that communicate and demonstrate the value in our partnership, including customer stories, solutions, Field Ready Kits, and supporting videos.
• Collaborate with sales teams at AWS and Zendesk to identify and advance joint opportunities.
• Support our partner sales strategy with AWS in the United States.
• Help Zendesk identify and increase the value of available Marketing Development Funds from AWS programs.
• Contributing to Zendesk's success by helping to support our cross-functional team through the AWS Marketplace.
Who You Are:
• You are interested in growing your Program/Project Management skills.
• You have a desire to learn more about Sales or Marketing at a forward-thinking SaaS company.
• You are an agile and autonomous operator, and want to improve your ability to think critically over time.
• You can balance multiple work streams optimally and drive them to completion.
• You are comfortable tackling new challenges in unfamiliar areas.
Basic Qualifications:
• Currently enrolled in a degree program in Business, Information Technology or related field at the time of the internship. Preference will be given to students in their penultimate / junior / third year.
• Must be authorized to work in the United States.
• Must be located in the United States for the full duration of the internship.
Preferred Qualifications:
• Located in Seattle, WA or Phoenix, AZ.
• Knowledge of Amazon Web Services (AWS).
#LI-AM
#LI-Remote
The US annualized base salary range for this position is $0.00-$0.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Job Description...
Zendesk is looking for a hardworking Technology Alliances Intern to join our team in the United States! Interns can be based remotely anywhere in the U.S., or co-located with our office in San Francisco or Madison. Relocation assistance is not provided. This internship will be full-time for 4 months starting in May 2023.
At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.
We have serious growth and innovation ambitions — and deepening our partnerships with some of the largest technology companies is a critical component for us to realize those ambitions. This role is all about making that happen!
As Zendesk’s Strategic Alliances team, we support the success of one of the most critical strategic partners, Amazon Web Services (AWS). You will focus on supporting our go-to-market motions with various AWS Partner and Sales teams while collaborating closely with the Sales, Marketing, Product, and Advocacy teams within Zendesk.
What You Will Be Doing:
• Working with our Marketing, Sales, and Operations teams to support the development of assets that communicate and demonstrate the value in our partnership, including customer stories, solutions, Field Ready Kits, and supporting videos.
• Collaborate with sales teams at AWS and Zendesk to identify and advance joint opportunities.
• Support our partner sales strategy with AWS in the United States.
• Help Zendesk identify and increase the value of available Marketing Development Funds from AWS programs.
• Contributing to Zendesk's success by helping to support our cross-functional team through the AWS Marketplace.
Who You Are:
• You are interested in growing your Program/Project Management skills.
• You have a desire to learn more about Sales or Marketing at a forward-thinking SaaS company.
• You are an agile and autonomous operator, and want to improve your ability to think critically over time.
• You can balance multiple work streams optimally and drive them to completion.
• You are comfortable tackling new challenges in unfamiliar areas.
Basic Qualifications:
• Currently enrolled in a degree program in Business, Information Technology or related field at the time of the internship. Preference will be given to students in their penultimate / junior / third year.
• Must be authorized to work in the United States.
• Must be located in the United States for the full duration of the internship.
Preferred Qualifications:
• Located in Seattle, WA or Phoenix, AZ.
• Knowledge of Amazon Web Services (AWS).
#LI-AM
#LI-Remote
The US annualized base salary range for this position is $0.00-$0.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
schedule_type: Full-time
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
We are an upbeat and innovative business that takes phenomenal pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. We were just recently named as Best Places to Work 2022 by
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
We are an upbeat and innovative business that takes phenomenal pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. We were just recently named as Best Places to Work 2022 by Glassdoor!
Be part of something special. Our territories are unsaturated, we’re growing at over 30% YoY and we are a recognized leader in the magic quadrant for CRM customer engagement !
We’re seeking a successful Enterprise Account Executive who will have the exciting chance to define mind share and adoption of Zendesk within our Tier 1 Enterprise accounts. You will drive sales execution with these accounts by establishing executive level relationships, cultivating existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk senior management, customer success, professional services, and be product subject matter authorities.
You will be responsible for top line revenue growth and overall customer adoption. You possess both experience to engage at the Senior level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. You should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
Responsibilities
• Manage and develop a subset of Zendesk tier 1 clients
• Create new relationships and close new business throughout each organization
• Establish C-level executive sponsorship
• Partner close with Business Development Representatives, Associate Account Executives, and marketing
Ensure existing clients are supported
• Coordinate account planning activity across account base
• Develop strategy and objectives for each account in order to align and facilitate the best practice for each and every use case and to predict the quantify expansion opportunity
• Coordinate Zendesk leaders, industry and subject matter authorities as well as executives
• Ultimate point of accountability for all customer issues & opportunities
• Communicating & raising, when needed, to the Zendesk leadership team
• Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process
• Effectively advise & influence customers through consultative selling techniques & substantial marketing campaigns
Requirements
• Bachelors degree or equivalent work experience
• Experience selling to VP & C level executives
• 8-12 years of software selling experience; SaaS required
• Supervise all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
• Leading & closing complex sales-cycles using solution selling techniques
• Track record of over-achieving quota (top 10% in your company)
• Strong interpersonal & presentation skills.
• Of uppermost importance is their desire to be a part of a team, to contribute to their colleagues’ success and to be perceived as a consummate professional across the business.
• Every high-tech sales role requires hard work, commitment, energy, enthusiasm, a can-do attitude and positivity coupled with many other “right behaviors” which ultimately come down to being a person of integrity.
#LI-LM5
#LI-REMOTE
The US annualized OTE (On Target Earnings) range for this position is $226,000.00-$338,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Job Description...
We are an upbeat and innovative business that takes phenomenal pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. We were just recently named as Best Places to Work 2022 by Glassdoor!
Be part of something special. Our territories are unsaturated, we’re growing at over 30% YoY and we are a recognized leader in the magic quadrant for CRM customer engagement !
We’re seeking a successful Enterprise Account Executive who will have the exciting chance to define mind share and adoption of Zendesk within our Tier 1 Enterprise accounts. You will drive sales execution with these accounts by establishing executive level relationships, cultivating existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk senior management, customer success, professional services, and be product subject matter authorities.
You will be responsible for top line revenue growth and overall customer adoption. You possess both experience to engage at the Senior level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. You should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
Responsibilities
• Manage and develop a subset of Zendesk tier 1 clients
• Create new relationships and close new business throughout each organization
• Establish C-level executive sponsorship
• Partner close with Business Development Representatives, Associate Account Executives, and marketing
Ensure existing clients are supported
• Coordinate account planning activity across account base
• Develop strategy and objectives for each account in order to align and facilitate the best practice for each and every use case and to predict the quantify expansion opportunity
• Coordinate Zendesk leaders, industry and subject matter authorities as well as executives
• Ultimate point of accountability for all customer issues & opportunities
• Communicating & raising, when needed, to the Zendesk leadership team
• Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process
• Effectively advise & influence customers through consultative selling techniques & substantial marketing campaigns
Requirements
• Bachelors degree or equivalent work experience
• Experience selling to VP & C level executives
• 8-12 years of software selling experience; SaaS required
• Supervise all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
• Leading & closing complex sales-cycles using solution selling techniques
• Track record of over-achieving quota (top 10% in your company)
• Strong interpersonal & presentation skills.
• Of uppermost importance is their desire to be a part of a team, to contribute to their colleagues’ success and to be perceived as a consummate professional across the business.
• Every high-tech sales role requires hard work, commitment, energy, enthusiasm, a can-do attitude and positivity coupled with many other “right behaviors” which ultimately come down to being a person of integrity.
#LI-LM5
#LI-REMOTE
The US annualized OTE (On Target Earnings) range for this position is $226,000.00-$338,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
posted_at: 22 days agoschedule_type: Full-time
Job Description
Why Zendesk...
Zendesk builds software designed to improve the customer experience. Your favorite brands (like Airbnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer. We lead the industry with beautifully simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future!
At Zendesk, diversity, equity and inclusion are more than buzzwords and bigger than the bottom
Job Description
Why Zendesk...
Zendesk builds software designed to improve the customer experience. Your favorite brands (like Airbnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer. We lead the industry with beautifully simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future!
At Zendesk, diversity, equity and inclusion are more than buzzwords and bigger than the bottom line. It’s about our people knowing that they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs.
Why Senior Visual Designer?
You are a self-starting senior designer with a mastery of your craft who will elevate Zendesk’s products’ aesthetics and usability. You set a high bar for UI design and believe enterprise software deserves the same level of beauty, craft, and attention to detail as a consumer app. You want to create something new, and you’re scrappy about realizing and communicating your vision, utilizing a broad toolkit including visual design, animation, sound, and presentation design. Your enthusiasm for great UI design is infectious and you’re excited to bring the team along on the journey.
What you'll be doing
• Be a key player on a small-but-mighty team that makes an outsized impact
• Focus on product unification, concepting and prototyping designs across products and platforms
• Center customers as you design modern UI that is beautiful, usable, accessible, and embodies Zendesk’s unique brand
• Collaborate with senior leaders on special projects via visual design, storytelling and presentation design
• Share your passion for UI design through skill sharing and tool making
• Pair with UX engineers and the Design Systems team to implement modern UI
What you bring to the role
Basic Qualifications:
• 5+ years of professional experience designing consumer or SaaS applications
• Well-versed in color, typography, iconography, layout, UX, UI, interaction and animation/microinteraction design, and prototyping
• A strong visual portfolio that showcases your work, provides details of your project roles, and shows examples of UI design from inception through delivery
• Experience designing UI at a global scale
• A thirst for pushing the boundaries of enterprise software design with modern web UI patterns and implementation technologies. No coding required, but an ability to converse with developers about implementation details is crucial
• Expert in Figma
Preferred Qualifications:
• Nice-to-have: Experience with accessibility and localization. Experience in motion and sound design
#LI-DT2
The US annualized base salary range for this position is $138,000.00-$206,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Why Zendesk...
Zendesk builds software designed to improve the customer experience. Your favorite brands (like Airbnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer. We lead the industry with beautifully simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future!
At Zendesk, diversity, equity and inclusion are more than buzzwords and bigger than the bottom line. It’s about our people knowing that they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs.
Why Senior Visual Designer?
You are a self-starting senior designer with a mastery of your craft who will elevate Zendesk’s products’ aesthetics and usability. You set a high bar for UI design and believe enterprise software deserves the same level of beauty, craft, and attention to detail as a consumer app. You want to create something new, and you’re scrappy about realizing and communicating your vision, utilizing a broad toolkit including visual design, animation, sound, and presentation design. Your enthusiasm for great UI design is infectious and you’re excited to bring the team along on the journey.
What you'll be doing
• Be a key player on a small-but-mighty team that makes an outsized impact
• Focus on product unification, concepting and prototyping designs across products and platforms
• Center customers as you design modern UI that is beautiful, usable, accessible, and embodies Zendesk’s unique brand
• Collaborate with senior leaders on special projects via visual design, storytelling and presentation design
• Share your passion for UI design through skill sharing and tool making
• Pair with UX engineers and the Design Systems team to implement modern UI
What you bring to the role
Basic Qualifications:
• 5+ years of professional experience designing consumer or SaaS applications
• Well-versed in color, typography, iconography, layout, UX, UI, interaction and animation/microinteraction design, and prototyping
• A strong visual portfolio that showcases your work, provides details of your project roles, and shows examples of UI design from inception through delivery
• Experience designing UI at a global scale
• A thirst for pushing the boundaries of enterprise software design with modern web UI patterns and implementation technologies. No coding required, but an ability to converse with developers about implementation details is crucial
• Expert in Figma
Preferred Qualifications:
• Nice-to-have: Experience with accessibility and localization. Experience in motion and sound design
#LI-DT2
The US annualized base salary range for this position is $138,000.00-$206,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
posted_at: 3 days agoschedule_type: Full-time
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Zendesk builds software designed to improve the customer experience. We lead the industry with beautifully simple software but we’re constantly innovating and can’t wait to outdo ourselves in the future!
Design is an integral part of everyday life
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
Zendesk builds software designed to improve the customer experience. We lead the industry with beautifully simple software but we’re constantly innovating and can’t wait to outdo ourselves in the future!
Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
What we’re looking for
The Support team focuses on the Zendesk Support Suite experience for agents and admins. As a Product Designer on the team, you will contribute to defining and improving the Agent Experience and Support workflows that give our customers the flexibility to manage and measure their processes to stay accountable to their business goals.
You are comfortable with complex, ambiguous problems, and can break them down into smaller, well-defined, and easily understood initiatives. You are someone who sees a large system as a sum of its parts. You also pay attention to the details and can collaborate with multiple designers to bring those parts into a cohesive whole.
You lead the teams you work with through clear communication and storytelling, putting the users front and center. You feel at home both in strategy meetings, and delivering design details with cross-functional agile teams.
What you’ll be doing
• Work with a cross-functional scrum team dedicated to solving sophisticated workflow management problems.
• Partner with a Product Manager and Engineers on developing designs from ideas to execution.
• Partner with UX Researchers, Content Designers, and other Product Designers to ensure your work goes through our design process, is informed by customer insights and results in material improvements to the user experience.
• Design interaction models, flows, wireframes, and high-fidelity mockups that promote ease of use and optimize how customers interact with our products.
• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle.
What you bring to the role
Basic Qualifications
• Experience in designing consumer or business SaaS applications
• Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity.
• A strong portfolio that showcases your work, provides details of your role on projects, and shows examples of systems thinking and functional designs that you have developed from start to finish.
Preferred Qualifications
• Experience crafting solutions for enterprise-grade SaaS products or sophisticated systems with multiple levels of dependencies.
• Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.
The US annualized base salary range for this position is $143,000.00-$215,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Job Description...
Zendesk builds software designed to improve the customer experience. We lead the industry with beautifully simple software but we’re constantly innovating and can’t wait to outdo ourselves in the future!
Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
What we’re looking for
The Support team focuses on the Zendesk Support Suite experience for agents and admins. As a Product Designer on the team, you will contribute to defining and improving the Agent Experience and Support workflows that give our customers the flexibility to manage and measure their processes to stay accountable to their business goals.
You are comfortable with complex, ambiguous problems, and can break them down into smaller, well-defined, and easily understood initiatives. You are someone who sees a large system as a sum of its parts. You also pay attention to the details and can collaborate with multiple designers to bring those parts into a cohesive whole.
You lead the teams you work with through clear communication and storytelling, putting the users front and center. You feel at home both in strategy meetings, and delivering design details with cross-functional agile teams.
What you’ll be doing
• Work with a cross-functional scrum team dedicated to solving sophisticated workflow management problems.
• Partner with a Product Manager and Engineers on developing designs from ideas to execution.
• Partner with UX Researchers, Content Designers, and other Product Designers to ensure your work goes through our design process, is informed by customer insights and results in material improvements to the user experience.
• Design interaction models, flows, wireframes, and high-fidelity mockups that promote ease of use and optimize how customers interact with our products.
• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle.
What you bring to the role
Basic Qualifications
• Experience in designing consumer or business SaaS applications
• Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity.
• A strong portfolio that showcases your work, provides details of your role on projects, and shows examples of systems thinking and functional designs that you have developed from start to finish.
Preferred Qualifications
• Experience crafting solutions for enterprise-grade SaaS products or sophisticated systems with multiple levels of dependencies.
• Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.
The US annualized base salary range for this position is $143,000.00-$215,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
schedule_type: Full-time
Job Description
We are looking for a highly experienced and motivated Sales Manager to lead one of our Commercial Sales teams to success in our Central Region! We are looking for this individual to report to the Regional Vice President and lead a team of highly driven, successful sales professionals who are equally passionate about acquiring new logos and growing the revenue from their installed... base. Strong candidates have proven leadership experience,
Job Description
We are looking for a highly experienced and motivated Sales Manager to lead one of our Commercial Sales teams to success in our Central Region! We are looking for this individual to report to the Regional Vice President and lead a team of highly driven, successful sales professionals who are equally passionate about acquiring new logos and growing the revenue from their installed... base. Strong candidates have proven leadership experience, as well as deep knowledge of driving sales cycles and prospecting, particularly in a closing role. You will play a key role in ensuring the achievement of our significant revenue growth targets in an incredibly fast-paced and multifaceted market. You will need the energy, business insight, sales expertise, and people leadership skills to build and encourage consistent over-achievement against growth targets! Does this sound like you?
Responsibilities
• Provide strong sales leadership, vision, and direction for your team and the broader Zendesk sales organization
• Continue to hire, grow, lead, mentor and empower a successful Commercial sales team
• Be accountable for the attainment of new customer acquisition and financial performance targets
• Track and analyze sales activities to understand and capitalize on buying trends and patterns in your target region
• Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
• Roll up your sleeves and do what is necessary for the customer and your team
Required skills
• Demonstrable experience managing high-performance teams with a minimum of 7 years sales experience, with 3 of those years in a Sales Management capacity
• Consistent record of success, driving revenue growth against quota
• Knowledge and understanding of the Commercial SaaS market
• Strong experience and understanding in a variety of sales methodologies and standard processes
• Ability to provide accurate forecasting of pipeline development and management
• Analytical and metrics driven throughout all stages of the sales cycle
• Build relationships internally and externally at the C-suite
• Currently and successfully managing sales reps in a B2B software environment
• BA/BS degree required
• Proficiency in key Sales tools using such as Salesforce.com, Outreach, Clari, and Gong
#LI-Remote
#LI-JM7
The US annualized OTE (On Target Earnings) range for this position is $196,000.00-$294,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
We are looking for a highly experienced and motivated Sales Manager to lead one of our Commercial Sales teams to success in our Central Region! We are looking for this individual to report to the Regional Vice President and lead a team of highly driven, successful sales professionals who are equally passionate about acquiring new logos and growing the revenue from their installed... base. Strong candidates have proven leadership experience, as well as deep knowledge of driving sales cycles and prospecting, particularly in a closing role. You will play a key role in ensuring the achievement of our significant revenue growth targets in an incredibly fast-paced and multifaceted market. You will need the energy, business insight, sales expertise, and people leadership skills to build and encourage consistent over-achievement against growth targets! Does this sound like you?
Responsibilities
• Provide strong sales leadership, vision, and direction for your team and the broader Zendesk sales organization
• Continue to hire, grow, lead, mentor and empower a successful Commercial sales team
• Be accountable for the attainment of new customer acquisition and financial performance targets
• Track and analyze sales activities to understand and capitalize on buying trends and patterns in your target region
• Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
• Roll up your sleeves and do what is necessary for the customer and your team
Required skills
• Demonstrable experience managing high-performance teams with a minimum of 7 years sales experience, with 3 of those years in a Sales Management capacity
• Consistent record of success, driving revenue growth against quota
• Knowledge and understanding of the Commercial SaaS market
• Strong experience and understanding in a variety of sales methodologies and standard processes
• Ability to provide accurate forecasting of pipeline development and management
• Analytical and metrics driven throughout all stages of the sales cycle
• Build relationships internally and externally at the C-suite
• Currently and successfully managing sales reps in a B2B software environment
• BA/BS degree required
• Proficiency in key Sales tools using such as Salesforce.com, Outreach, Clari, and Gong
#LI-Remote
#LI-JM7
The US annualized OTE (On Target Earnings) range for this position is $196,000.00-$294,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
via Zendesk Job Opportunities
posted_at: 16 days agoschedule_type: Full-time
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
The Zendesk Product Marketing team is looking for a Director of Competitive Intelligence. Reporting into the VP, Product Marketing you will lead the competitive intelligence team to develop and execute the competitive strategies and enablement for the
By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.
Job Description...
The Zendesk Product Marketing team is looking for a Director of Competitive Intelligence. Reporting into the VP, Product Marketing you will lead the competitive intelligence team to develop and execute the competitive strategies and enablement for the businesses. This is a fast-paced, high impact role that will influence the business across sales, marketing, product, success, etc.
What the day to day looks like:
• Lead and develop a team of PMM’s focused on competitive intelligence.
• Generate competitive and market insights for the business. Establish a regular cadence of executive, GTM, and product team updates to ensure competitive insights are a key input into decision-making and planning.
• Develop and execute strategies (e.g., sales plays, messaging / positioning) to boost win rates against the competition.
• Enable our field teams with global competitive training programs, self-serve competitive assets (internal and external facing), and high touch competitive deal support (present to prospects/customers if needed).
• Establish relationships with GTM (Sales, Success, Marketing) and product leaders and represent the voice of the Competitive team.
Requirements:
• 5+ years of Competitive / market intelligence, sales, and/or pre-sales experience
• Experience building and leading a growing team
• Experience working in a highly driven space, and ideally B2B software
• Strong written, verbal, and storytelling skills. Comfortable addressing an executive audience
• Data-driven approach. Able to synthesize large amounts of data into insights
• Experience driving strategic programs across the business
Nice to haves:
• Working in the CRM/Customer Engagement space (Customer Service, Salesforce Automation, Marketing Automation) desired
• A strong understanding of SaaS and/or PaaS (definition, value props, etc.)
• Track record of driving successful sales plays / programs
• Familiarity with strategic narrative development
#LI-Remote
#LI-JM7
The US annualized base salary range for this position is $174,000.00-$260,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
Job Description...
The Zendesk Product Marketing team is looking for a Director of Competitive Intelligence. Reporting into the VP, Product Marketing you will lead the competitive intelligence team to develop and execute the competitive strategies and enablement for the businesses. This is a fast-paced, high impact role that will influence the business across sales, marketing, product, success, etc.
What the day to day looks like:
• Lead and develop a team of PMM’s focused on competitive intelligence.
• Generate competitive and market insights for the business. Establish a regular cadence of executive, GTM, and product team updates to ensure competitive insights are a key input into decision-making and planning.
• Develop and execute strategies (e.g., sales plays, messaging / positioning) to boost win rates against the competition.
• Enable our field teams with global competitive training programs, self-serve competitive assets (internal and external facing), and high touch competitive deal support (present to prospects/customers if needed).
• Establish relationships with GTM (Sales, Success, Marketing) and product leaders and represent the voice of the Competitive team.
Requirements:
• 5+ years of Competitive / market intelligence, sales, and/or pre-sales experience
• Experience building and leading a growing team
• Experience working in a highly driven space, and ideally B2B software
• Strong written, verbal, and storytelling skills. Comfortable addressing an executive audience
• Data-driven approach. Able to synthesize large amounts of data into insights
• Experience driving strategic programs across the business
Nice to haves:
• Working in the CRM/Customer Engagement space (Customer Service, Salesforce Automation, Marketing Automation) desired
• A strong understanding of SaaS and/or PaaS (definition, value props, etc.)
• Track record of driving successful sales plays / programs
• Familiarity with strategic narrative development
#LI-Remote
#LI-JM7
The US annualized base salary range for this position is $174,000.00-$260,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request Show more details...
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