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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#24,148 Site Rank
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Site age8 yrs old
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Site Owner informationWhois info
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Operating_systemAndroid 5.0 and later; Windows 7 and later; OS X Mavericks and later; iOS 8 and later; Chrome OS; Linux;
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Traffic rank
#24,148
#24,148
Site age
8 yrs
8 yrs
Location
United States
United States
Popular Questions for Zoom
Newest job postings for Zoom
via My Stateline Jobs
posted_at: 7 hours agoschedule_type: Full-time
About This Role
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center
About This Role
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center capabilities and are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleagues. Join us in helping our customers level up their contact centers and growing Zoom's next billion dollar business.
Responsibilities:
• Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
• Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
• Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Requirements:
• 5+ years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in Solutions Engineering
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so.
• Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
• Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications
• Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
• Familiar with creating and managing Web Services (Rest APIs)
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• Ability to work and communicate effectively with internal stakeholders
• A self-starter with the capability to work in fast-paced, team-oriented environments
• A true customer advocate and creative problem solver.
Preferred Requirements
• Deep knowledge of Zoom's platform.
• First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications
• Experience guiding Enterprise customers from on-premises to cloud based solutions.
Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here () .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles () .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team (: youtu.be/7i2o_tszj5g ; K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog ()
• Zoom with us!
• Find us on social at the links below and on Instagram ()
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site () .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at Show more details...
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center capabilities and are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleagues. Join us in helping our customers level up their contact centers and growing Zoom's next billion dollar business.
Responsibilities:
• Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
• Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
• Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Requirements:
• 5+ years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in Solutions Engineering
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so.
• Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
• Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications
• Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
• Familiar with creating and managing Web Services (Rest APIs)
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• Ability to work and communicate effectively with internal stakeholders
• A self-starter with the capability to work in fast-paced, team-oriented environments
• A true customer advocate and creative problem solver.
Preferred Requirements
• Deep knowledge of Zoom's platform.
• First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications
• Experience guiding Enterprise customers from on-premises to cloud based solutions.
Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here () .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles () .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team (: youtu.be/7i2o_tszj5g ; K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog ()
• Zoom with us!
• Find us on social at the links below and on Instagram ()
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site () .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at Show more details...
via Built In Colorado
posted_at: 5 days agoschedule_type: Full-timesalary: 134K–310K a yearwork_from_home: 1
Role: Technical Program Leader, DevOps
The Zoom DevOps organization is responsible for the production environment of Zoom's product suite. In this role, you will work as a technical program leader to drive process and organizational improvements spanning Zoom, particularly in DevOps. This role will report directly to the Head of DevOps.
We're looking for someone who is technically inclined, able... to navigate and partner with complex organizations
Role: Technical Program Leader, DevOps
The Zoom DevOps organization is responsible for the production environment of Zoom's product suite. In this role, you will work as a technical program leader to drive process and organizational improvements spanning Zoom, particularly in DevOps. This role will report directly to the Head of DevOps.
We're looking for someone who is technically inclined, able... to navigate and partner with complex organizations successfully to drive alignment, organize planning activities, and drive sustained process improvements. You need to be willing and able to roll up your sleeves in the weeds of individual processes, develop and support projects end-to-end, and drive business outcomes.
We are looking for people who have:
• Experience in information security program management, including gathering and transforming requirements into an actionable roadmap
• Experience in compliance controls and requirements, including the ability to translate to actionable requirements, processes, and procedures across multiple functional areas
• Ability to work across multiple teams and organizations to drive clarity and alignment to ensure successful execution of defined roadmap and deliverables
• Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
• Self-starter and intrinsically motivated with a history of successful project execution
• Top-notch written and oral communication skills, including experience presenting across all levels of the organization, including executive leadership
• Ability to deliver and manage high quality detailed technical documentation and training
In this role you will:
• Build and manage security programs from inception to repeatable delivery with focus on strategic program objectives, optimizing program delivery and developing trusted relationships with key technology, functional leaders, and stakeholders
• Translate security objectives and controls into execution strategy, lead and successfully execute the strategy through strong collaboration across cross-functional teams
• Work on high priority, high stakes projects that have broad and visible impact
• Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives, driving for clarity to keep teams moving forward
• Continuously evaluate Zoom's policies, procedures, controls, and defenses, highlighting areas of strength and weakness to continue to mature Zoom's security practices
• Monitor and resolve end-to-end processes for repetitive pain points/sticking points and blockers
• Create controls, documentation, and policies that fit within Zoom's Culture, based on ownership, quick iteration, and use of good judgment
• Manage Zoom's Security program, ensuring identified security risks are appropriate, evaluated, tracked and mitigated
• Maintain an understanding of the technical control implementation and the interplay between controls; create audit and monitoring frameworks to ensure stable control of operations
• Drive projects that improve Zoom's control infrastructure across the company
• Work closely with the compliance team and maintain a working knowledge of global information security regulations and compliance standards to ensure that security controls meet or exceed all requirements for audit and certification
• Effectively communicate program results to a broad audience, including engineers and senior leadership
Requirements:
• Bachelor's degree
• Experience in an SRE, DevOps, or infrastructure technical program role.
• Prior roles have scope of influence >500 FTEs.
• Minimum 10 years of experience in program management in a technical field.
• Experience in Governance and Risk Management
• Understanding of global security and privacy regulations, certification processes, audit
• Experience writing security policy and controls
Salary Range or On Target Earnings:
Minimum:
$134,300.00
Maximum:
$310,500.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us .
#LI-Remote Show more details...
The Zoom DevOps organization is responsible for the production environment of Zoom's product suite. In this role, you will work as a technical program leader to drive process and organizational improvements spanning Zoom, particularly in DevOps. This role will report directly to the Head of DevOps.
We're looking for someone who is technically inclined, able... to navigate and partner with complex organizations successfully to drive alignment, organize planning activities, and drive sustained process improvements. You need to be willing and able to roll up your sleeves in the weeds of individual processes, develop and support projects end-to-end, and drive business outcomes.
We are looking for people who have:
• Experience in information security program management, including gathering and transforming requirements into an actionable roadmap
• Experience in compliance controls and requirements, including the ability to translate to actionable requirements, processes, and procedures across multiple functional areas
• Ability to work across multiple teams and organizations to drive clarity and alignment to ensure successful execution of defined roadmap and deliverables
• Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
• Self-starter and intrinsically motivated with a history of successful project execution
• Top-notch written and oral communication skills, including experience presenting across all levels of the organization, including executive leadership
• Ability to deliver and manage high quality detailed technical documentation and training
In this role you will:
• Build and manage security programs from inception to repeatable delivery with focus on strategic program objectives, optimizing program delivery and developing trusted relationships with key technology, functional leaders, and stakeholders
• Translate security objectives and controls into execution strategy, lead and successfully execute the strategy through strong collaboration across cross-functional teams
• Work on high priority, high stakes projects that have broad and visible impact
• Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives, driving for clarity to keep teams moving forward
• Continuously evaluate Zoom's policies, procedures, controls, and defenses, highlighting areas of strength and weakness to continue to mature Zoom's security practices
• Monitor and resolve end-to-end processes for repetitive pain points/sticking points and blockers
• Create controls, documentation, and policies that fit within Zoom's Culture, based on ownership, quick iteration, and use of good judgment
• Manage Zoom's Security program, ensuring identified security risks are appropriate, evaluated, tracked and mitigated
• Maintain an understanding of the technical control implementation and the interplay between controls; create audit and monitoring frameworks to ensure stable control of operations
• Drive projects that improve Zoom's control infrastructure across the company
• Work closely with the compliance team and maintain a working knowledge of global information security regulations and compliance standards to ensure that security controls meet or exceed all requirements for audit and certification
• Effectively communicate program results to a broad audience, including engineers and senior leadership
Requirements:
• Bachelor's degree
• Experience in an SRE, DevOps, or infrastructure technical program role.
• Prior roles have scope of influence >500 FTEs.
• Minimum 10 years of experience in program management in a technical field.
• Experience in Governance and Risk Management
• Understanding of global security and privacy regulations, certification processes, audit
• Experience writing security policy and controls
Salary Range or On Target Earnings:
Minimum:
$134,300.00
Maximum:
$310,500.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us .
#LI-Remote Show more details...
via ZipRecruiter
posted_at: 1 day agoschedule_type: Full-time
at Zoom in Boise, Idaho, United States
Job Description
...
About the Team
The Online Marketing & Retention team is responsible for the optimization and expansion of multi-channel programs delivered throughout the online customer journey. These initiatives are designed to influence key metrics for the online business, including increasing overall customer lifetime value and reducing churn. These programs focus on key customer stages, including onboarding,
at Zoom in Boise, Idaho, United States
Job Description
...
About the Team
The Online Marketing & Retention team is responsible for the optimization and expansion of multi-channel programs delivered throughout the online customer journey. These initiatives are designed to influence key metrics for the online business, including increasing overall customer lifetime value and reducing churn. These programs focus on key customer stages, including onboarding, product usage & adoption, new product awareness, platform re-engagement, upgrade/upsell, renewals, and winback. About the Role As the Small Business Program Manager, you'll be responsible for launching and optimizing impactful lifecycle programs for our small business customers. This includes driving the roadmap to evolve existing customer programs towards a low-touch, digital self-serve model that maximizes online revenue and lifetime value. You will report directly to the Head of Online Marketing & Retention. The team is a blend of program and campaign managers aligned to each stage of the customer journey supported by marketing, engineering, legal, FP&A, data science, copywriters, designers, and product managers. To be successful in this role, you must have a background in executing lifecycle programs for small business customers (SaaS preferred) and a track record of optimizing results within a data-driven, self-serve model. Rich experience in creating and executing personalized campaigns is key, combined with a passion for testing, reporting, and constant performance improvement. You also must be results driven and take pride in delivering a best-in-class customer experience. As the Small Business Program Manager, you will:
+ Partner with Product and Marketing Managers to align programs to the larger Small Business go-to-market strategy for online while advocating for program support to meet online revenue quarterly goals
+ Coordinate with cross-functional stakeholders to launch multi-channel programs across email and in-product
+ Partner with cross-functional teams to drive a standardized process to measure and track key performance metrics throughout the Small Business customer lifecycle. This includes leveraging tools such as Tableau, Google Analytics, and B2B Marketing Analytics (Salesforce) to report performance on a monthly basis.
+ Align with online stakeholders to ingest and apply third-party qualitative research findings into a holistic and cohesive buyer journey.
+ Manage campaign testing roadmap to drive ongoing insights to hone small business messaging and offer strategy.
+ Partner with Data Science, Web, Marketing Ops, and Digital Analytics Teams to drive the data roadmap to enhance the success of lifecycle programs, including but not limited to online customer health, renewal, and upsell propensity models
+ Prepare and present strategy decks at the leadership level while owning and reporting quarterly progress against annual targets.
+ Launch Small Business customer surveys via Qualtrics to guide program optimizations while circulating and reporting those learnings at the leadership level.
+ Partner closely with our legal and privacy partners to understand and honor regional laws and regulations pertaining to the online customer
+ Own internal awareness of campaign launches to relevant customer-facing teams.
+ Oversee campaign operations, including writing copy/creative briefs aligned to brand tone/voice and submission to cross-functional marketing, legal, localization, and brand teams for approval.
+ Apply a comprehensive understanding of online business initiatives and prioritize campaigns to meet quarterly revenue growth targets.
About You
+ 6+ years of experience in a lifecycle marketing role with focus marketing to the small business customer, highly preferred
+ Data-driven mindset: Extremely comfortable leveraging Google Analytics, Tableau, and Analytics dashboard to measure and track program impact
+ Agile and fluid marketer with a test-and-learn mentality to rapidly iterate on findings.
+ Results-oriented with a proven record of performing against growth targets.
+ Strong communication and problem-solving skills.
Additional Qualifications:
+ Ability to multi-task and adapt to a challenging, fast-paced environment of multiple priorities!
+ Strong communication skills, both written and verbal, that enable strong cross-functional partnerships
+ Strong analytical skills, including the ability to distill, synthesize and draw conclusions from diverse data sources
+ Self-motivated, team-player
+ Experience working with a subscription-based product preferred
Salary Range or On Target Earnings:
Minimum:
Maximum:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Information about Zoom's benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
+ Hear from our leadership team (https://urldefense.com/v3/\https://youtu.be/7i2o\tszj5g\_\;N\9bFG2WvSVHNjvQfjuOpRN\CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
+ Browse Awards and Employee Reviews on Comparably
+ Visit our Blog (https://blog.zoom.us/category/company-news/)
+ Zoom with us!
+ Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)
+ View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
#LI-Remote
To view full details and how to apply, please login or create a Job Seeker account Show more details...
Job Description
...
About the Team
The Online Marketing & Retention team is responsible for the optimization and expansion of multi-channel programs delivered throughout the online customer journey. These initiatives are designed to influence key metrics for the online business, including increasing overall customer lifetime value and reducing churn. These programs focus on key customer stages, including onboarding, product usage & adoption, new product awareness, platform re-engagement, upgrade/upsell, renewals, and winback. About the Role As the Small Business Program Manager, you'll be responsible for launching and optimizing impactful lifecycle programs for our small business customers. This includes driving the roadmap to evolve existing customer programs towards a low-touch, digital self-serve model that maximizes online revenue and lifetime value. You will report directly to the Head of Online Marketing & Retention. The team is a blend of program and campaign managers aligned to each stage of the customer journey supported by marketing, engineering, legal, FP&A, data science, copywriters, designers, and product managers. To be successful in this role, you must have a background in executing lifecycle programs for small business customers (SaaS preferred) and a track record of optimizing results within a data-driven, self-serve model. Rich experience in creating and executing personalized campaigns is key, combined with a passion for testing, reporting, and constant performance improvement. You also must be results driven and take pride in delivering a best-in-class customer experience. As the Small Business Program Manager, you will:
+ Partner with Product and Marketing Managers to align programs to the larger Small Business go-to-market strategy for online while advocating for program support to meet online revenue quarterly goals
+ Coordinate with cross-functional stakeholders to launch multi-channel programs across email and in-product
+ Partner with cross-functional teams to drive a standardized process to measure and track key performance metrics throughout the Small Business customer lifecycle. This includes leveraging tools such as Tableau, Google Analytics, and B2B Marketing Analytics (Salesforce) to report performance on a monthly basis.
+ Align with online stakeholders to ingest and apply third-party qualitative research findings into a holistic and cohesive buyer journey.
+ Manage campaign testing roadmap to drive ongoing insights to hone small business messaging and offer strategy.
+ Partner with Data Science, Web, Marketing Ops, and Digital Analytics Teams to drive the data roadmap to enhance the success of lifecycle programs, including but not limited to online customer health, renewal, and upsell propensity models
+ Prepare and present strategy decks at the leadership level while owning and reporting quarterly progress against annual targets.
+ Launch Small Business customer surveys via Qualtrics to guide program optimizations while circulating and reporting those learnings at the leadership level.
+ Partner closely with our legal and privacy partners to understand and honor regional laws and regulations pertaining to the online customer
+ Own internal awareness of campaign launches to relevant customer-facing teams.
+ Oversee campaign operations, including writing copy/creative briefs aligned to brand tone/voice and submission to cross-functional marketing, legal, localization, and brand teams for approval.
+ Apply a comprehensive understanding of online business initiatives and prioritize campaigns to meet quarterly revenue growth targets.
About You
+ 6+ years of experience in a lifecycle marketing role with focus marketing to the small business customer, highly preferred
+ Data-driven mindset: Extremely comfortable leveraging Google Analytics, Tableau, and Analytics dashboard to measure and track program impact
+ Agile and fluid marketer with a test-and-learn mentality to rapidly iterate on findings.
+ Results-oriented with a proven record of performing against growth targets.
+ Strong communication and problem-solving skills.
Additional Qualifications:
+ Ability to multi-task and adapt to a challenging, fast-paced environment of multiple priorities!
+ Strong communication skills, both written and verbal, that enable strong cross-functional partnerships
+ Strong analytical skills, including the ability to distill, synthesize and draw conclusions from diverse data sources
+ Self-motivated, team-player
+ Experience working with a subscription-based product preferred
Salary Range or On Target Earnings:
Minimum:
Maximum:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Information about Zoom's benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
+ Hear from our leadership team (https://urldefense.com/v3/\https://youtu.be/7i2o\tszj5g\_\;N\9bFG2WvSVHNjvQfjuOpRN\CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
+ Browse Awards and Employee Reviews on Comparably
+ Visit our Blog (https://blog.zoom.us/category/company-news/)
+ Zoom with us!
+ Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)
+ View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
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