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Most recent job postings at Zoom
via My Stateline Jobs
posted_at: 7 hours agoschedule_type: Full-time
About This Role
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center
About This Role
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center capabilities and are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleagues. Join us in helping our customers level up their contact centers and growing Zoom's next billion dollar business.
Responsibilities:
• Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
• Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
• Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Requirements:
• 5+ years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in Solutions Engineering
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so.
• Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
• Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications
• Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
• Familiar with creating and managing Web Services (Rest APIs)
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• Ability to work and communicate effectively with internal stakeholders
• A self-starter with the capability to work in fast-paced, team-oriented environments
• A true customer advocate and creative problem solver.
Preferred Requirements
• Deep knowledge of Zoom's platform.
• First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications
• Experience guiding Enterprise customers from on-premises to cloud based solutions.
Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here () .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles () .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team (: youtu.be/7i2o_tszj5g ; K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog ()
• Zoom with us!
• Find us on social at the links below and on Instagram ()
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site () .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at Show more details...
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center capabilities and are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleagues. Join us in helping our customers level up their contact centers and growing Zoom's next billion dollar business.
Responsibilities:
• Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
• Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
• Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Requirements:
• 5+ years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in Solutions Engineering
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so.
• Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
• Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications
• Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
• Familiar with creating and managing Web Services (Rest APIs)
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• Ability to work and communicate effectively with internal stakeholders
• A self-starter with the capability to work in fast-paced, team-oriented environments
• A true customer advocate and creative problem solver.
Preferred Requirements
• Deep knowledge of Zoom's platform.
• First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications
• Experience guiding Enterprise customers from on-premises to cloud based solutions.
Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here () .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles () .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team (: youtu.be/7i2o_tszj5g ; K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog ()
• Zoom with us!
• Find us on social at the links below and on Instagram ()
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site () .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at Show more details...
via Built In Colorado
posted_at: 5 days agoschedule_type: Full-timesalary: 134K–310K a yearwork_from_home: 1
Role: Technical Program Leader, DevOps
The Zoom DevOps organization is responsible for the production environment of Zoom's product suite. In this role, you will work as a technical program leader to drive process and organizational improvements spanning Zoom, particularly in DevOps. This role will report directly to the Head of DevOps.
We're looking for someone who is technically inclined, able... to navigate and partner with complex organizations
Role: Technical Program Leader, DevOps
The Zoom DevOps organization is responsible for the production environment of Zoom's product suite. In this role, you will work as a technical program leader to drive process and organizational improvements spanning Zoom, particularly in DevOps. This role will report directly to the Head of DevOps.
We're looking for someone who is technically inclined, able... to navigate and partner with complex organizations successfully to drive alignment, organize planning activities, and drive sustained process improvements. You need to be willing and able to roll up your sleeves in the weeds of individual processes, develop and support projects end-to-end, and drive business outcomes.
We are looking for people who have:
• Experience in information security program management, including gathering and transforming requirements into an actionable roadmap
• Experience in compliance controls and requirements, including the ability to translate to actionable requirements, processes, and procedures across multiple functional areas
• Ability to work across multiple teams and organizations to drive clarity and alignment to ensure successful execution of defined roadmap and deliverables
• Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
• Self-starter and intrinsically motivated with a history of successful project execution
• Top-notch written and oral communication skills, including experience presenting across all levels of the organization, including executive leadership
• Ability to deliver and manage high quality detailed technical documentation and training
In this role you will:
• Build and manage security programs from inception to repeatable delivery with focus on strategic program objectives, optimizing program delivery and developing trusted relationships with key technology, functional leaders, and stakeholders
• Translate security objectives and controls into execution strategy, lead and successfully execute the strategy through strong collaboration across cross-functional teams
• Work on high priority, high stakes projects that have broad and visible impact
• Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives, driving for clarity to keep teams moving forward
• Continuously evaluate Zoom's policies, procedures, controls, and defenses, highlighting areas of strength and weakness to continue to mature Zoom's security practices
• Monitor and resolve end-to-end processes for repetitive pain points/sticking points and blockers
• Create controls, documentation, and policies that fit within Zoom's Culture, based on ownership, quick iteration, and use of good judgment
• Manage Zoom's Security program, ensuring identified security risks are appropriate, evaluated, tracked and mitigated
• Maintain an understanding of the technical control implementation and the interplay between controls; create audit and monitoring frameworks to ensure stable control of operations
• Drive projects that improve Zoom's control infrastructure across the company
• Work closely with the compliance team and maintain a working knowledge of global information security regulations and compliance standards to ensure that security controls meet or exceed all requirements for audit and certification
• Effectively communicate program results to a broad audience, including engineers and senior leadership
Requirements:
• Bachelor's degree
• Experience in an SRE, DevOps, or infrastructure technical program role.
• Prior roles have scope of influence >500 FTEs.
• Minimum 10 years of experience in program management in a technical field.
• Experience in Governance and Risk Management
• Understanding of global security and privacy regulations, certification processes, audit
• Experience writing security policy and controls
Salary Range or On Target Earnings:
Minimum:
$134,300.00
Maximum:
$310,500.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us .
#LI-Remote Show more details...
The Zoom DevOps organization is responsible for the production environment of Zoom's product suite. In this role, you will work as a technical program leader to drive process and organizational improvements spanning Zoom, particularly in DevOps. This role will report directly to the Head of DevOps.
We're looking for someone who is technically inclined, able... to navigate and partner with complex organizations successfully to drive alignment, organize planning activities, and drive sustained process improvements. You need to be willing and able to roll up your sleeves in the weeds of individual processes, develop and support projects end-to-end, and drive business outcomes.
We are looking for people who have:
• Experience in information security program management, including gathering and transforming requirements into an actionable roadmap
• Experience in compliance controls and requirements, including the ability to translate to actionable requirements, processes, and procedures across multiple functional areas
• Ability to work across multiple teams and organizations to drive clarity and alignment to ensure successful execution of defined roadmap and deliverables
• Ability to be flexible with a positive attitude and learn quickly in a dynamic environment
• Self-starter and intrinsically motivated with a history of successful project execution
• Top-notch written and oral communication skills, including experience presenting across all levels of the organization, including executive leadership
• Ability to deliver and manage high quality detailed technical documentation and training
In this role you will:
• Build and manage security programs from inception to repeatable delivery with focus on strategic program objectives, optimizing program delivery and developing trusted relationships with key technology, functional leaders, and stakeholders
• Translate security objectives and controls into execution strategy, lead and successfully execute the strategy through strong collaboration across cross-functional teams
• Work on high priority, high stakes projects that have broad and visible impact
• Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives, driving for clarity to keep teams moving forward
• Continuously evaluate Zoom's policies, procedures, controls, and defenses, highlighting areas of strength and weakness to continue to mature Zoom's security practices
• Monitor and resolve end-to-end processes for repetitive pain points/sticking points and blockers
• Create controls, documentation, and policies that fit within Zoom's Culture, based on ownership, quick iteration, and use of good judgment
• Manage Zoom's Security program, ensuring identified security risks are appropriate, evaluated, tracked and mitigated
• Maintain an understanding of the technical control implementation and the interplay between controls; create audit and monitoring frameworks to ensure stable control of operations
• Drive projects that improve Zoom's control infrastructure across the company
• Work closely with the compliance team and maintain a working knowledge of global information security regulations and compliance standards to ensure that security controls meet or exceed all requirements for audit and certification
• Effectively communicate program results to a broad audience, including engineers and senior leadership
Requirements:
• Bachelor's degree
• Experience in an SRE, DevOps, or infrastructure technical program role.
• Prior roles have scope of influence >500 FTEs.
• Minimum 10 years of experience in program management in a technical field.
• Experience in Governance and Risk Management
• Understanding of global security and privacy regulations, certification processes, audit
• Experience writing security policy and controls
Salary Range or On Target Earnings:
Minimum:
$134,300.00
Maximum:
$310,500.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us .
#LI-Remote Show more details...
via ZipRecruiter
posted_at: 1 day agoschedule_type: Full-time
at Zoom in Boise, Idaho, United States
Job Description
...
About the Team
The Online Marketing & Retention team is responsible for the optimization and expansion of multi-channel programs delivered throughout the online customer journey. These initiatives are designed to influence key metrics for the online business, including increasing overall customer lifetime value and reducing churn. These programs focus on key customer stages, including onboarding,
at Zoom in Boise, Idaho, United States
Job Description
...
About the Team
The Online Marketing & Retention team is responsible for the optimization and expansion of multi-channel programs delivered throughout the online customer journey. These initiatives are designed to influence key metrics for the online business, including increasing overall customer lifetime value and reducing churn. These programs focus on key customer stages, including onboarding, product usage & adoption, new product awareness, platform re-engagement, upgrade/upsell, renewals, and winback. About the Role As the Small Business Program Manager, you'll be responsible for launching and optimizing impactful lifecycle programs for our small business customers. This includes driving the roadmap to evolve existing customer programs towards a low-touch, digital self-serve model that maximizes online revenue and lifetime value. You will report directly to the Head of Online Marketing & Retention. The team is a blend of program and campaign managers aligned to each stage of the customer journey supported by marketing, engineering, legal, FP&A, data science, copywriters, designers, and product managers. To be successful in this role, you must have a background in executing lifecycle programs for small business customers (SaaS preferred) and a track record of optimizing results within a data-driven, self-serve model. Rich experience in creating and executing personalized campaigns is key, combined with a passion for testing, reporting, and constant performance improvement. You also must be results driven and take pride in delivering a best-in-class customer experience. As the Small Business Program Manager, you will:
+ Partner with Product and Marketing Managers to align programs to the larger Small Business go-to-market strategy for online while advocating for program support to meet online revenue quarterly goals
+ Coordinate with cross-functional stakeholders to launch multi-channel programs across email and in-product
+ Partner with cross-functional teams to drive a standardized process to measure and track key performance metrics throughout the Small Business customer lifecycle. This includes leveraging tools such as Tableau, Google Analytics, and B2B Marketing Analytics (Salesforce) to report performance on a monthly basis.
+ Align with online stakeholders to ingest and apply third-party qualitative research findings into a holistic and cohesive buyer journey.
+ Manage campaign testing roadmap to drive ongoing insights to hone small business messaging and offer strategy.
+ Partner with Data Science, Web, Marketing Ops, and Digital Analytics Teams to drive the data roadmap to enhance the success of lifecycle programs, including but not limited to online customer health, renewal, and upsell propensity models
+ Prepare and present strategy decks at the leadership level while owning and reporting quarterly progress against annual targets.
+ Launch Small Business customer surveys via Qualtrics to guide program optimizations while circulating and reporting those learnings at the leadership level.
+ Partner closely with our legal and privacy partners to understand and honor regional laws and regulations pertaining to the online customer
+ Own internal awareness of campaign launches to relevant customer-facing teams.
+ Oversee campaign operations, including writing copy/creative briefs aligned to brand tone/voice and submission to cross-functional marketing, legal, localization, and brand teams for approval.
+ Apply a comprehensive understanding of online business initiatives and prioritize campaigns to meet quarterly revenue growth targets.
About You
+ 6+ years of experience in a lifecycle marketing role with focus marketing to the small business customer, highly preferred
+ Data-driven mindset: Extremely comfortable leveraging Google Analytics, Tableau, and Analytics dashboard to measure and track program impact
+ Agile and fluid marketer with a test-and-learn mentality to rapidly iterate on findings.
+ Results-oriented with a proven record of performing against growth targets.
+ Strong communication and problem-solving skills.
Additional Qualifications:
+ Ability to multi-task and adapt to a challenging, fast-paced environment of multiple priorities!
+ Strong communication skills, both written and verbal, that enable strong cross-functional partnerships
+ Strong analytical skills, including the ability to distill, synthesize and draw conclusions from diverse data sources
+ Self-motivated, team-player
+ Experience working with a subscription-based product preferred
Salary Range or On Target Earnings:
Minimum:
Maximum:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Information about Zoom's benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
+ Hear from our leadership team (https://urldefense.com/v3/\https://youtu.be/7i2o\tszj5g\_\;N\9bFG2WvSVHNjvQfjuOpRN\CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
+ Browse Awards and Employee Reviews on Comparably
+ Visit our Blog (https://blog.zoom.us/category/company-news/)
+ Zoom with us!
+ Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)
+ View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
#LI-Remote
To view full details and how to apply, please login or create a Job Seeker account Show more details...
Job Description
...
About the Team
The Online Marketing & Retention team is responsible for the optimization and expansion of multi-channel programs delivered throughout the online customer journey. These initiatives are designed to influence key metrics for the online business, including increasing overall customer lifetime value and reducing churn. These programs focus on key customer stages, including onboarding, product usage & adoption, new product awareness, platform re-engagement, upgrade/upsell, renewals, and winback. About the Role As the Small Business Program Manager, you'll be responsible for launching and optimizing impactful lifecycle programs for our small business customers. This includes driving the roadmap to evolve existing customer programs towards a low-touch, digital self-serve model that maximizes online revenue and lifetime value. You will report directly to the Head of Online Marketing & Retention. The team is a blend of program and campaign managers aligned to each stage of the customer journey supported by marketing, engineering, legal, FP&A, data science, copywriters, designers, and product managers. To be successful in this role, you must have a background in executing lifecycle programs for small business customers (SaaS preferred) and a track record of optimizing results within a data-driven, self-serve model. Rich experience in creating and executing personalized campaigns is key, combined with a passion for testing, reporting, and constant performance improvement. You also must be results driven and take pride in delivering a best-in-class customer experience. As the Small Business Program Manager, you will:
+ Partner with Product and Marketing Managers to align programs to the larger Small Business go-to-market strategy for online while advocating for program support to meet online revenue quarterly goals
+ Coordinate with cross-functional stakeholders to launch multi-channel programs across email and in-product
+ Partner with cross-functional teams to drive a standardized process to measure and track key performance metrics throughout the Small Business customer lifecycle. This includes leveraging tools such as Tableau, Google Analytics, and B2B Marketing Analytics (Salesforce) to report performance on a monthly basis.
+ Align with online stakeholders to ingest and apply third-party qualitative research findings into a holistic and cohesive buyer journey.
+ Manage campaign testing roadmap to drive ongoing insights to hone small business messaging and offer strategy.
+ Partner with Data Science, Web, Marketing Ops, and Digital Analytics Teams to drive the data roadmap to enhance the success of lifecycle programs, including but not limited to online customer health, renewal, and upsell propensity models
+ Prepare and present strategy decks at the leadership level while owning and reporting quarterly progress against annual targets.
+ Launch Small Business customer surveys via Qualtrics to guide program optimizations while circulating and reporting those learnings at the leadership level.
+ Partner closely with our legal and privacy partners to understand and honor regional laws and regulations pertaining to the online customer
+ Own internal awareness of campaign launches to relevant customer-facing teams.
+ Oversee campaign operations, including writing copy/creative briefs aligned to brand tone/voice and submission to cross-functional marketing, legal, localization, and brand teams for approval.
+ Apply a comprehensive understanding of online business initiatives and prioritize campaigns to meet quarterly revenue growth targets.
About You
+ 6+ years of experience in a lifecycle marketing role with focus marketing to the small business customer, highly preferred
+ Data-driven mindset: Extremely comfortable leveraging Google Analytics, Tableau, and Analytics dashboard to measure and track program impact
+ Agile and fluid marketer with a test-and-learn mentality to rapidly iterate on findings.
+ Results-oriented with a proven record of performing against growth targets.
+ Strong communication and problem-solving skills.
Additional Qualifications:
+ Ability to multi-task and adapt to a challenging, fast-paced environment of multiple priorities!
+ Strong communication skills, both written and verbal, that enable strong cross-functional partnerships
+ Strong analytical skills, including the ability to distill, synthesize and draw conclusions from diverse data sources
+ Self-motivated, team-player
+ Experience working with a subscription-based product preferred
Salary Range or On Target Earnings:
Minimum:
Maximum:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Information about Zoom's benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
+ Hear from our leadership team (https://urldefense.com/v3/\https://youtu.be/7i2o\tszj5g\_\;N\9bFG2WvSVHNjvQfjuOpRN\CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
+ Browse Awards and Employee Reviews on Comparably
+ Visit our Blog (https://blog.zoom.us/category/company-news/)
+ Zoom with us!
+ Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)
+ View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
#LI-Remote
To view full details and how to apply, please login or create a Job Seeker account Show more details...
via CareerBuilder
posted_at: 3 days agoschedule_type: Full-time
About the team:
The Zoom Public Relations (PR) team is responsible for positioning Zoom as the industry leader in communications and collaboration and driving awareness around Zoom innovations through proactive press momentum around Zoom's product suite, innovation, strategic partnerships, and executive thought leadership. You will report to the Product PR Lead within Zoom's Brand ... Communication organization.
About the role:
The Product PR Manager
About the team:
The Zoom Public Relations (PR) team is responsible for positioning Zoom as the industry leader in communications and collaboration and driving awareness around Zoom innovations through proactive press momentum around Zoom's product suite, innovation, strategic partnerships, and executive thought leadership. You will report to the Product PR Lead within Zoom's Brand ... Communication organization.
About the role:
The Product PR Manager will be responsible for coordinating PR activities in support of our growing product portfolio, focusing on the Zoom platform and innovations. The position requires collaborating cross-functionally with multiple teams internally to oversee communications related to our products and assist with driving pivotal milestone launches, executing momentum plans throughout the year, and working with reporters to land impactful stories.
+ Develop proactive PR/media strategy for product program news and updates
+ Secure a steady drumbeat of feature coverage that articulates the value of the Zoom platform
+ Lead collaboration with internal partners to manage reviews for product press releases, blogs, and proactive outreach
+ Partner with EMEA and APAC PR leads for in-region product announcements
+ Manage inbound product media inquiries
+ Interaction with and management of agency resources
+ Research and coordinate timing, approval, and submission for relevant product awards
+ Identify opportunities to highlight product leadership
+ Vet requests for speaking engagements related to the product team
+ Develop press releases as needed
+ Support other PR initiatives as needed
+ Track relevant media coverage and report as needed; Measure and analyze coverage to inform PR strategy and planning, reporting results back to stakeholders
About you:
+ The ideal candidate will have tech and product PR experience, has experience managing external PR agency resources, will be comfortable working in a fast-paced environment with a positive attitude, and will value cross-functional collaboration and results.
+ BA/BS degree (e.g. Communications, Journalism, Liberal Arts) or equivalent work experience
+ 5+ years experience in the PR field, a mix of agency and corporate in-house technology communications experience preferred
+ Experience with B2B companies/tech companies and familiarity with tech media
+ Working knowledge of Google Docs (Docs, Sheets, Slides) and Microsoft Office (PowerPoint, Word, Excel)
+ Strong program/project management and organization skills are a must
+ Positive, collaborative, and team-oriented; thrives in building relationships and working cross-functionally
+ Excellent writing, editing, and project management skills
+ Strong eye for detail
Salary Range or On Target Earnings:
Minimum:
$73,200.00
Maximum:
$178,400.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here ([Link available when viewing the job] .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles ([Link available when viewing the job] .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
+ Hear from our leadership team ([Link available when viewing the job] />
+ Browse Awards and Employee Reviews on Comparably
+ Visit our Blog ([Link available when viewing the job] />
+ Zoom with us!
+ Find us on social at the links below and on Instagram ([Link available when viewing the job] />
+ View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site ([Link available when viewing the job] .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [Email available when viewing the job].
#LI-Remote Show more details...
The Zoom Public Relations (PR) team is responsible for positioning Zoom as the industry leader in communications and collaboration and driving awareness around Zoom innovations through proactive press momentum around Zoom's product suite, innovation, strategic partnerships, and executive thought leadership. You will report to the Product PR Lead within Zoom's Brand ... Communication organization.
About the role:
The Product PR Manager will be responsible for coordinating PR activities in support of our growing product portfolio, focusing on the Zoom platform and innovations. The position requires collaborating cross-functionally with multiple teams internally to oversee communications related to our products and assist with driving pivotal milestone launches, executing momentum plans throughout the year, and working with reporters to land impactful stories.
+ Develop proactive PR/media strategy for product program news and updates
+ Secure a steady drumbeat of feature coverage that articulates the value of the Zoom platform
+ Lead collaboration with internal partners to manage reviews for product press releases, blogs, and proactive outreach
+ Partner with EMEA and APAC PR leads for in-region product announcements
+ Manage inbound product media inquiries
+ Interaction with and management of agency resources
+ Research and coordinate timing, approval, and submission for relevant product awards
+ Identify opportunities to highlight product leadership
+ Vet requests for speaking engagements related to the product team
+ Develop press releases as needed
+ Support other PR initiatives as needed
+ Track relevant media coverage and report as needed; Measure and analyze coverage to inform PR strategy and planning, reporting results back to stakeholders
About you:
+ The ideal candidate will have tech and product PR experience, has experience managing external PR agency resources, will be comfortable working in a fast-paced environment with a positive attitude, and will value cross-functional collaboration and results.
+ BA/BS degree (e.g. Communications, Journalism, Liberal Arts) or equivalent work experience
+ 5+ years experience in the PR field, a mix of agency and corporate in-house technology communications experience preferred
+ Experience with B2B companies/tech companies and familiarity with tech media
+ Working knowledge of Google Docs (Docs, Sheets, Slides) and Microsoft Office (PowerPoint, Word, Excel)
+ Strong program/project management and organization skills are a must
+ Positive, collaborative, and team-oriented; thrives in building relationships and working cross-functionally
+ Excellent writing, editing, and project management skills
+ Strong eye for detail
Salary Range or On Target Earnings:
Minimum:
$73,200.00
Maximum:
$178,400.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here ([Link available when viewing the job] .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles ([Link available when viewing the job] .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
+ Hear from our leadership team ([Link available when viewing the job] />
+ Browse Awards and Employee Reviews on Comparably
+ Visit our Blog ([Link available when viewing the job] />
+ Zoom with us!
+ Find us on social at the links below and on Instagram ([Link available when viewing the job] />
+ View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site ([Link available when viewing the job] .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [Email available when viewing the job].
#LI-Remote Show more details...
via Glassdoor
posted_at: 2 days agoschedule_type: Full-timesalary: 101K a yearwork_from_home: 1
The Enterprise Sales Associate, supporting our Enterprise Account Executive organization, will generate, manage and close business sales within our Enterprise account base. This will be achieved through effective partnership with our account executives, strategic account planning, utilizing business development techniques and sales capabilities within an assigned territory. Top Enterprise Sales... Associates showcase the ability to focus on understanding
The Enterprise Sales Associate, supporting our Enterprise Account Executive organization, will generate, manage and close business sales within our Enterprise account base. This will be achieved through effective partnership with our account executives, strategic account planning, utilizing business development techniques and sales capabilities within an assigned territory. Top Enterprise Sales... Associates showcase the ability to focus on understanding a prospect organization’s initiatives, challenges, pain points and how Zoom solutions provide outcomes that align to those business initiatives. This is an overlay role with a shared quota.
• Lead your own sales opportunities
• Run sales from start to finish where the average sales cycle is 1-2 months
• Partner with an Enterprise Account Executive to meet or exceed quarterly, bi-annual and annual sales objectives
• Build business relationships to increase customer adoption and expansion
• Manage territory impact, scope and alignment in partnership with Enterprise Account Executives
• Work with a cross functional team to achieve success including business development representative, product specialists, solution architects and field leadership
• Travel occasionally for training and/or meetings may be required
• A demonstrable track record of success within inside sales (prospecting, upselling, managing existing customers, closing new business)
• Experience driving full sales cycles in highly complex accounts
• Experience in Business to Business sales (B2B)
• Experience in Technology/SaaS related sales is a plus
Experience:
• Solid time management skills and organization
• Strong relationship building skills when working with customers, prospects and internal colleagues
• A growth mindset, self starter and a self learner
• A thorough understanding of the sales process, and ability to progress and quarterback complex sales cycles
• Communication and presentation skills
• Ability to adapt to a rapid & constantly changing environment
• The drive to contribute, grow and make an impact on a rapidly growing department and company
Salary Range or On Target Earnings:
Minimum:
$100,700.00
Maximum:
$209,300.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here
.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles
.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us
.
#LI-Remote Show more details...
• Lead your own sales opportunities
• Run sales from start to finish where the average sales cycle is 1-2 months
• Partner with an Enterprise Account Executive to meet or exceed quarterly, bi-annual and annual sales objectives
• Build business relationships to increase customer adoption and expansion
• Manage territory impact, scope and alignment in partnership with Enterprise Account Executives
• Work with a cross functional team to achieve success including business development representative, product specialists, solution architects and field leadership
• Travel occasionally for training and/or meetings may be required
• A demonstrable track record of success within inside sales (prospecting, upselling, managing existing customers, closing new business)
• Experience driving full sales cycles in highly complex accounts
• Experience in Business to Business sales (B2B)
• Experience in Technology/SaaS related sales is a plus
Experience:
• Solid time management skills and organization
• Strong relationship building skills when working with customers, prospects and internal colleagues
• A growth mindset, self starter and a self learner
• A thorough understanding of the sales process, and ability to progress and quarterback complex sales cycles
• Communication and presentation skills
• Ability to adapt to a rapid & constantly changing environment
• The drive to contribute, grow and make an impact on a rapidly growing department and company
Salary Range or On Target Earnings:
Minimum:
$100,700.00
Maximum:
$209,300.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here
.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles
.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us
.
#LI-Remote Show more details...
via Careers - Zoom
posted_at: 6 days agoschedule_type: Full-time
The goal for an SDR at Zoom is to generate pipeline through strong selling and influencing skills to set up qualified appointments for Account Executives
Understand the Zoom platform, pricing and customer use cases enough to provide a high-level introduction...
Uncovering customer needs using BANT qualification
Connect Customer to Account Executives and attend customer meetings as required
Nurture existing pipeline to generate revenue
Achieve
The goal for an SDR at Zoom is to generate pipeline through strong selling and influencing skills to set up qualified appointments for Account Executives
Understand the Zoom platform, pricing and customer use cases enough to provide a high-level introduction...
Uncovering customer needs using BANT qualification
Connect Customer to Account Executives and attend customer meetings as required
Nurture existing pipeline to generate revenue
Achieve (if not exceed) quarterly qualified opportunities quota
Absorb the sales development playbook and be ready to start contacting new prospects 10 days from start date
Conduct account development best practices with email, phone, Outreach, LinkedIn Sales Navigator, Salesforce CRM
Understand ongoing sales priorities and targets
Provide best practices and feedback to managers and enablement
Extensive use of Salesforce CRM and other tools to build and maintain accurate activity, contact, and account information of all customers and prospects
Deliver happiness to customers who require support or billing assistance
Deliver Happiness by maintaining specific CSat Scores
Requirements:
1+ year of Sales or Customer-Facing experience
Excellent customer service skills and sales acumen
Eager to learn, adapt well, and thrive through change
Provide feedback for what's working and what's not working, and receive feedback & implement changes to improve
Consistently meet sales or performance goals, Deliver Happiness to your customers, and enjoy working closely with your team
1+ year of experience with Salesforce or other CRM tools
Ability to manage time effectively, work independently, and be self-motivated
Proactive, independent thinker with high energy/positive attitude
Excellent verbal and written communication, presentation, and relationship management skills
Salary Range or On Target Earnings:
Minimum:
$57,600.00
Maximum:
$115,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
#LI-Remote Show more details...
Understand the Zoom platform, pricing and customer use cases enough to provide a high-level introduction...
Uncovering customer needs using BANT qualification
Connect Customer to Account Executives and attend customer meetings as required
Nurture existing pipeline to generate revenue
Achieve (if not exceed) quarterly qualified opportunities quota
Absorb the sales development playbook and be ready to start contacting new prospects 10 days from start date
Conduct account development best practices with email, phone, Outreach, LinkedIn Sales Navigator, Salesforce CRM
Understand ongoing sales priorities and targets
Provide best practices and feedback to managers and enablement
Extensive use of Salesforce CRM and other tools to build and maintain accurate activity, contact, and account information of all customers and prospects
Deliver happiness to customers who require support or billing assistance
Deliver Happiness by maintaining specific CSat Scores
Requirements:
1+ year of Sales or Customer-Facing experience
Excellent customer service skills and sales acumen
Eager to learn, adapt well, and thrive through change
Provide feedback for what's working and what's not working, and receive feedback & implement changes to improve
Consistently meet sales or performance goals, Deliver Happiness to your customers, and enjoy working closely with your team
1+ year of experience with Salesforce or other CRM tools
Ability to manage time effectively, work independently, and be self-motivated
Proactive, independent thinker with high energy/positive attitude
Excellent verbal and written communication, presentation, and relationship management skills
Salary Range or On Target Earnings:
Minimum:
$57,600.00
Maximum:
$115,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
#LI-Remote Show more details...
via Careers - Zoom
posted_at: 6 days agoschedule_type: Full-time
About the Team
The Technical Sales Architecture (TSA) team plays a crucial role in building the foundation to deliver Zoom’s technical solutions to customers. Zoom’s TSAs have deep knowledge of the collaboration industry to help our solution engineers, sales associates, and customers understand what makes the Zoom Communication platform run underneath the hood...
About the Role
You will help increase the technical relevance of our solutions
About the Team
The Technical Sales Architecture (TSA) team plays a crucial role in building the foundation to deliver Zoom’s technical solutions to customers. Zoom’s TSAs have deep knowledge of the collaboration industry to help our solution engineers, sales associates, and customers understand what makes the Zoom Communication platform run underneath the hood...
About the Role
You will help increase the technical relevance of our solutions engineering community by working cross-functionally to ensure the products that we bring to market are successful in a variety of customer engagements. TSAs will own our platform technical direction and architecture strategy and help prioritize development efforts in collaboration with product and sales leadership, engineering, and business executives.
You will establish relationships with key architects across technology organizations, and collaborate on promoting architectural standard methodologies. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team contributes to revenue goals by driving creative programs and delivering customer presentations, executive briefings, and industry events.
Responsibilities:
• Partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
• Help our product leaders build and prioritize platform and integration strategy.
• Develop, organize, and host training sessions for pre-sales and technical field teams.
• Build integration labs and provide interoperability recommendations.
• Create technical white papers and validated infrastructure designs, design and integration guides, troubleshooting guides, evaluation guides, application notes, presentations, videos and demonstrations for our solutions and products.
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.
About You
Basic Qualifications:
• 5+ years in a customer or product team facing technical role
• 5+ years experience in contact center industry working with enterprise deployments
• Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, etc
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS, CCaaS
• Functional understanding of REST APIs and data formats such as JSON
• Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings
• Typically requires BS/BA (EE/CS) or equivalent experience
• Expert level solution integration knowledge
Preferred Requirements:
• Specialized knowledge of workforce management and quality management is strongly preferred (WEM, WFM, QM)
• Ability to apply IT Systems knowledge to customer solution design
• Experience developing and conducting large scale enablement of new product or feature introductions
• Experience leading cross-functional teams
• Product management knowledge, either from direct experience or partnership
• Experience with conversational AI solutions in contact center
• Knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API, Contact Center) and/or competitive equivalent.
• Understand Zoom partner and ecosystem partners, products and applications
• Knowledge of application based competition, such as Microsoft, Five9, Amazon Connect, Twilio, RingCentral, 8x8, Cisco, Genesys, Avaya, Nice CXOne, Salesforce, Zendesk, Verint, Calabrio.
• Expert level collaboration certifications such as CCIE
Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
#LI-Remote Show more details...
The Technical Sales Architecture (TSA) team plays a crucial role in building the foundation to deliver Zoom’s technical solutions to customers. Zoom’s TSAs have deep knowledge of the collaboration industry to help our solution engineers, sales associates, and customers understand what makes the Zoom Communication platform run underneath the hood...
About the Role
You will help increase the technical relevance of our solutions engineering community by working cross-functionally to ensure the products that we bring to market are successful in a variety of customer engagements. TSAs will own our platform technical direction and architecture strategy and help prioritize development efforts in collaboration with product and sales leadership, engineering, and business executives.
You will establish relationships with key architects across technology organizations, and collaborate on promoting architectural standard methodologies. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team contributes to revenue goals by driving creative programs and delivering customer presentations, executive briefings, and industry events.
Responsibilities:
• Partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
• Help our product leaders build and prioritize platform and integration strategy.
• Develop, organize, and host training sessions for pre-sales and technical field teams.
• Build integration labs and provide interoperability recommendations.
• Create technical white papers and validated infrastructure designs, design and integration guides, troubleshooting guides, evaluation guides, application notes, presentations, videos and demonstrations for our solutions and products.
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.
About You
Basic Qualifications:
• 5+ years in a customer or product team facing technical role
• 5+ years experience in contact center industry working with enterprise deployments
• Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, etc
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS, CCaaS
• Functional understanding of REST APIs and data formats such as JSON
• Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings
• Typically requires BS/BA (EE/CS) or equivalent experience
• Expert level solution integration knowledge
Preferred Requirements:
• Specialized knowledge of workforce management and quality management is strongly preferred (WEM, WFM, QM)
• Ability to apply IT Systems knowledge to customer solution design
• Experience developing and conducting large scale enablement of new product or feature introductions
• Experience leading cross-functional teams
• Product management knowledge, either from direct experience or partnership
• Experience with conversational AI solutions in contact center
• Knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API, Contact Center) and/or competitive equivalent.
• Understand Zoom partner and ecosystem partners, products and applications
• Knowledge of application based competition, such as Microsoft, Five9, Amazon Connect, Twilio, RingCentral, 8x8, Cisco, Genesys, Avaya, Nice CXOne, Salesforce, Zendesk, Verint, Calabrio.
• Expert level collaboration certifications such as CCIE
Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.
#LI-Remote Show more details...
via WI Proud Jobs
posted_at: 7 hours agoschedule_type: Full-time
About This Role
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center
About This Role
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center capabilities and are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleagues. Join us in helping our customers level up their contact centers and growing Zoom's next billion dollar business.
Responsibilities:
• Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
• Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
• Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Requirements:
• 5+ years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in Solutions Engineering
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so.
• Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
• Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications
• Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
• Familiar with creating and managing Web Services (Rest APIs)
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• Ability to work and communicate effectively with internal stakeholders
• A self-starter with the capability to work in fast-paced, team-oriented environments
• A true customer advocate and creative problem solver.
Preferred Requirements
• Deep knowledge of Zoom's platform.
• First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications
• Experience guiding Enterprise customers from on-premises to cloud based solutions.
Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here () .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles () .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team (: youtu.be/7i2o_tszj5g ; K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog ()
• Zoom with us!
• Find us on social at the links below and on Instagram ()
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site () .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at Show more details...
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom...
Contact Center Consulting Solution Engineers serve as experts in Zoom's portfolio of Contact Center capabilities and are responsible for driving the technical portion of a CX sales cycle alongside their Zoom sales colleagues. Join us in helping our customers level up their contact centers and growing Zoom's next billion dollar business.
Responsibilities:
• Serves as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Develop trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partner with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
• Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership
• Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management.
Requirements:
• 5+ years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in Solutions Engineering
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so.
• Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
• Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications
• Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
• Familiar with creating and managing Web Services (Rest APIs)
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• Ability to work and communicate effectively with internal stakeholders
• A self-starter with the capability to work in fast-paced, team-oriented environments
• A true customer advocate and creative problem solver.
Preferred Requirements
• Deep knowledge of Zoom's platform.
• First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications
• Experience guiding Enterprise customers from on-premises to cloud based solutions.
Salary Range or On Target Earnings:
Minimum:
$135,400.00
Maximum:
$270,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here () .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles () .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team (: youtu.be/7i2o_tszj5g ; K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog ()
• Zoom with us!
• Find us on social at the links below and on Instagram ()
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site () .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at Show more details...
via Ladders
posted_at: 2 days agoschedule_type: Full-timesalary: 80K–150K a year
The goal for an SDR at Zoom is to generate pipeline through strong selling and influencing skills to set up qualified appointments for Account Executives
Understand the Zoom platform, pricing and customer use cases enough to provide a high-level introduction...
Uncovering customer needs using BANT qualification
Connect Customer to Account Executives and attend customer meetings as required
Nurture existing pipeline to generate revenue
Achieve
The goal for an SDR at Zoom is to generate pipeline through strong selling and influencing skills to set up qualified appointments for Account Executives
Understand the Zoom platform, pricing and customer use cases enough to provide a high-level introduction...
Uncovering customer needs using BANT qualification
Connect Customer to Account Executives and attend customer meetings as required
Nurture existing pipeline to generate revenue
Achieve (if not exceed) quarterly qualified opportunities quota
Absorb the sales development playbook and be ready to start contacting new prospects 10 days from start date
Conduct account development best practices with email, phone, Outreach, LinkedIn Sales Navigator, Salesforce CRM
Understand ongoing sales priorities and targets
Provide best practices and feedback to managers and enablement
Extensive use of Salesforce CRM and other tools to build and maintain accurate activity, contact, and account information of all customers and prospects
Deliver happiness to customers who require support or billing assistance
Deliver Happiness by maintaining specific CSat Scores
Requirements:
1+ year of Sales or Customer-Facing experience
Excellent customer service skills and sales acumen
Eager to learn, adapt well, and thrive through change
Provide feedback for what's working and what's not working, and receive feedback & implement changes to improve
Consistently meet sales or performance goals, Deliver Happiness to your customers, and enjoy working closely with your team
1+ year of experience with Salesforce or other CRM tools
Ability to manage time effectively, work independently, and be self-motivated
Proactive, independent thinker with high energy/positive attitude
Excellent verbal and written communication, presentation, and relationship management skills
Salary Range or On Target Earnings:
Minimum:
$57,600.00Maximum:
$115,200.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law Show more details...
Understand the Zoom platform, pricing and customer use cases enough to provide a high-level introduction...
Uncovering customer needs using BANT qualification
Connect Customer to Account Executives and attend customer meetings as required
Nurture existing pipeline to generate revenue
Achieve (if not exceed) quarterly qualified opportunities quota
Absorb the sales development playbook and be ready to start contacting new prospects 10 days from start date
Conduct account development best practices with email, phone, Outreach, LinkedIn Sales Navigator, Salesforce CRM
Understand ongoing sales priorities and targets
Provide best practices and feedback to managers and enablement
Extensive use of Salesforce CRM and other tools to build and maintain accurate activity, contact, and account information of all customers and prospects
Deliver happiness to customers who require support or billing assistance
Deliver Happiness by maintaining specific CSat Scores
Requirements:
1+ year of Sales or Customer-Facing experience
Excellent customer service skills and sales acumen
Eager to learn, adapt well, and thrive through change
Provide feedback for what's working and what's not working, and receive feedback & implement changes to improve
Consistently meet sales or performance goals, Deliver Happiness to your customers, and enjoy working closely with your team
1+ year of experience with Salesforce or other CRM tools
Ability to manage time effectively, work independently, and be self-motivated
Proactive, independent thinker with high energy/positive attitude
Excellent verbal and written communication, presentation, and relationship management skills
Salary Range or On Target Earnings:
Minimum:
$57,600.00Maximum:
$115,200.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law Show more details...
via Built In San Francisco
posted_at: 10 days agoschedule_type: Full-timesalary: 143K–308K a yearwork_from_home: 1
Zoom is looking for Channel CX Specialists to sell our Zoom Contact Center. Our Channel CX Specialists engage with strategic partners to sell the Zoom Contact Center. You'll build positive, trusted relationships with C-Suite decision makers and help partners realize the value of their investments. Our Channel sales team focuses on the top strategic named partners in a defined segment.
About the... Team
As a member of the Zoom Channel CX team, you
Zoom is looking for Channel CX Specialists to sell our Zoom Contact Center. Our Channel CX Specialists engage with strategic partners to sell the Zoom Contact Center. You'll build positive, trusted relationships with C-Suite decision makers and help partners realize the value of their investments. Our Channel sales team focuses on the top strategic named partners in a defined segment.
About the... Team
As a member of the Zoom Channel CX team, you will empower Zoom's most strategic partners to discover flexible solutions for modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile. Your opportunity is to delight partners by doing what's right for their customers, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.
About the person
You're a highly motivated platform sales professional who is passionate about contributing to an innovative technology company. You own the partner relationship by establishing trust and credibility, using influence and business acumen. You understand and have experience with CCaaS-based technology in order to architect custom collaboration solutions with your partners, helping their customers reach the next level of their business. You are a curious and continuous learner who uses a consultative approach to build positive relationships with key stakeholders.
About the Role
• Drive revenue growth with focus partners
• Develop strategies that include growing deal registrations, pipeline, bookings and partner executive alignment with Zoom
• Align with the Zoom sales teams (AE and Leaders) to drive channel growth through pipeline generation
• Review, engage and support partner sales efforts
• Execute sales training and provide marketing support to partners
• Track sales pipeline and bookings against quota and other metrics
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
• Utilize solution and value-selling techniques along with objection handling to effectively guide sales process to close
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Keep informed of product line, lines of business, competition and industry trends that may impact client business activities
• Yearly business plan writing and review to align with Zoom and partner objectives
Basic Skill Requirements
• 5+ years selling technology to channel partners
• Closing experience with a history of meeting sales quotas
• Business forecasting, pipeline development and partner account management skills experience
• Effective communication skills with internal and external partners of all levels
• Customer Relationship Management (CRM) tool experience
• BA/BS or equivalent experience
• Ability to travel as needed
Preferred Skill Requirements
• 8+ years selling technology to channel partners
• 2+ years contact center leadership experience
• Channel SaaS/Cloud/Platform selling experience
• Salesforce CRM experience
• Knowledge of solutions selling techniques
Salary Range or On Target Earnings:
Minimum:
$142,900.00
Maximum:
$307,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us .
#LI-Remote Show more details...
About the... Team
As a member of the Zoom Channel CX team, you will empower Zoom's most strategic partners to discover flexible solutions for modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile. Your opportunity is to delight partners by doing what's right for their customers, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.
About the person
You're a highly motivated platform sales professional who is passionate about contributing to an innovative technology company. You own the partner relationship by establishing trust and credibility, using influence and business acumen. You understand and have experience with CCaaS-based technology in order to architect custom collaboration solutions with your partners, helping their customers reach the next level of their business. You are a curious and continuous learner who uses a consultative approach to build positive relationships with key stakeholders.
About the Role
• Drive revenue growth with focus partners
• Develop strategies that include growing deal registrations, pipeline, bookings and partner executive alignment with Zoom
• Align with the Zoom sales teams (AE and Leaders) to drive channel growth through pipeline generation
• Review, engage and support partner sales efforts
• Execute sales training and provide marketing support to partners
• Track sales pipeline and bookings against quota and other metrics
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
• Utilize solution and value-selling techniques along with objection handling to effectively guide sales process to close
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Keep informed of product line, lines of business, competition and industry trends that may impact client business activities
• Yearly business plan writing and review to align with Zoom and partner objectives
Basic Skill Requirements
• 5+ years selling technology to channel partners
• Closing experience with a history of meeting sales quotas
• Business forecasting, pipeline development and partner account management skills experience
• Effective communication skills with internal and external partners of all levels
• Customer Relationship Management (CRM) tool experience
• BA/BS or equivalent experience
• Ability to travel as needed
Preferred Skill Requirements
• 8+ years selling technology to channel partners
• 2+ years contact center leadership experience
• Channel SaaS/Cloud/Platform selling experience
• Salesforce CRM experience
• Knowledge of solutions selling techniques
Salary Range or On Target Earnings:
Minimum:
$142,900.00
Maximum:
$307,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Explore Zoom:
• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us .
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