EY is a global professional services organization providing a range of services, including assurance, tax, strategy, and transactions. It is one of the largest professional services networks in the world, with hundreds of offices around the globe. Their website provides an overview of the services they offer, as well as news, insights, and career information. They also provide resources for entrepreneurs, business owners, and individuals looking to improve their financial health. With a focus on innovation and technology, EY provides a comprehensive set of solutions for today's businesses. From helping companies scale their operations to providing guidance on complex global regulations, EY is a trusted partner for businesses of all sizes.
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#1,204
30 yrs
United States
Enterprise Technology provides reliable... secure, and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
The Tax Service Delivery Manager (SDM) plays an integral and wide-ranging role in the delivery of the services provided by the MST to the Mercury User Community. A SDM is required for each of the business process or functional areas which form the backbone of the Mercury solution, namely Finance, Procurement, Service Delivery / Engagement Management and Customer Relationship Management. As such, the SDM should have deep techno-functional experience in one or more of the in scope functional areas. This experience should include specific and detailed knowledge of configuration in SAP, gained through both program implementation and support, and the technical integration of SAP with other applications, including data transfer and interface management via SAP PI/PO and other middleware solutions.
The SDM will have full responsibility for the end-to-end business process chains, in the functional area for which they are accountable, which are managed and executed via the Mercury solution and more particularly within SAP. From a day-to-day operational support perspective, the SDM should ensure the timely and satisfactory resolution of production impacting incidents within their own functional area or where cross-functional incidents required their input. The SDM must work closely with the functionally aligned / process aligned support teams which form part of the service delivered by the AMS vendor. Similarly, they must work closely with the EY Technology Portfolio Service Delivery teams, where there are incidents involving applications which are dependent or impacted by the Mercury solution. As such, the SDM will take the lead role in the restoration of service and investigation of incidents with of critical or high priority and must ensure that specific actions are agreed and undertaken to determine the root cause and then deliver the relevant fix safely and without impact on the production environment.
Your key responsibilities
The Service Delivery Manager scope of responsibility includes supporting their functional area to ensure the success of the technical and process solutions across a large global client base. In this capacity, they may direct team members toward a common solution, coordinate the activities with other functional and technical teams and work with the global clients to understand the necessary requirements for product and service improvement.
• Oversees all aspects of the process and product or sub-product
• Manages impacts to other processes and products
• Leverages feedback solicited from the business into workload prioritization efforts
• Oversees products (Tax) update and enhancement lifecycle with emphasis on demand, requirements, and validation
• Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the Program
• Manages functional incidents and service requests through full lifecycle (through closure)
• Provides technical incident, service request, and problem tickets management oversight and prioritization
• Provides technical solutions leveraging Onesource and/or SAP functionality to drive proper tax determination and reporting
• Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
• Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business to work through complex errors and reconciliations
• Analyzes batch failures/errors and summarize findings in reports to the business
• Advises and assists L2 resources as needed
Skills and attributes for success
In this role, the SDM will have responsibility for the tax functions of the Mercury Solution. From a technology perspective, this role covers SAP integration with Thomson Reuters’ Onesource (formerly Sabrix) and/or native SAP for indirect & withholding tax determination, as well as Onesource, SAP ECC, and SAP BW products for tax reporting. From an industry perspective, this role covers global tax policies and procedures in a professional services environment.
To qualify for the role you must have
• Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience
• 8+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP tax module as well as third-party tax engine (Onesource preferred, or Vertex) integration with SAP, as well as SAP ECC FI (Tax, new GL, AP, AR, FA), SD, MM, and VIM
• Direct experience with reporting across key countries (Intrastat, EC sales list, etc.)
• Expertise and direct experience with capabilities of Onesource Reporting as well as SAP ECC and BW reporting
• Working knowledge of Sales and Use Tax, GST/VAT and withholding law, statutory filing and compliance, and audit requirements across the globe
• Ability to rely upon and build a network of SMEs to assist in conducting research and validating business requirements
• Proficiency to demonstrate solid communication skills, and prior experience working with key business stakeholders/leadership
• Flexibility in working schedule to meet demands of a 24x7 production support environment, including peak demand periods such as accounting period-end close and statutory filing deadlines
• Project management training, practical application, business analysis, sales, marketing, business development or relationship management experience is preferred
Ideally, you’ll also have
• Direct experience with technical execution of indirect tax procedures and withholding tax configuration for key countries (special focus on localizations within more complex tax regimes)
• Direct experience in complex management activities, such as business development, application development/deployment
• Direct experience in managing staff
What we look for
The Service Delivery Manager acts as an ambassador for the technical solution in their respective functional area(s) across Mercury. The SDM will provide expertise and guidance in relation to technology-enabled business products. They will own the integration of their Mercury designated specialty with other modules and will assist in managing initiatives, projects and third-party consultants working within their functional area.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $104,200 to $189,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $125,000 to $214,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com Show more details...
This position could be located in Boston... Atlanta, New York, San Francisco, Chicago, Los Angeles, DC.
Competitive business today is all about making intelligent, informed decisions. As a senior consultant within Parthenon-EY you will help make that happen. Parthenon is a leading advisory organization focused on strategy consulting. We are committed to combining our unconventional thinking with our clients’ smarts to deliver actionable strategies.
The opportunity
In today’s complex business landscape, creativity has become a necessary ingredient for sustained success. Parthenon-EY has an ideal balance of strengths - deep and concentrated skills with broad executional capabilities, intimate client relationships with larger networks of support, and proven processes along with a progressive spirit to unlock opportunity for our clients, amplify the impact of our strategies, and make Parthenon the global advisor of choice for business leaders. You have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities
Your key responsibilities
Senior Consultants are responsible for leading workstreams and engagements, translating client needs into project tasks and deliverables. Senior Consultants manage day-to-day problem-solving and team analytical activities, and serve as key liaisons between consulting team members, Parthenon-EY VPs and Partners, and our clients.
Our teams work on a variety of client issues. The range of assignments includes developing long-term strategies for organizations, evaluating the potential acquisition of businesses, improving educational achievement outcomes, developing new marketing channel strategies, reducing operating costs, and evaluating new business ventures.
Skills and attributes for success
• Develop business strategies using tools such as market analysis, customer research, macroeconomic forecasting, and portfolio optimization.
• Review transaction rationale and/or deal documents to identify critical business issues and risks relating to a proposed transaction.
• Manage and motivate workstreams and teams with diverse skills and backgrounds.
• Develop, manage and mentor junior team members at the Associate, Senior Associate, and Consultant levels.
To qualify for the role you must have
• At a minimum, a bachelor's degree with outstanding academic performance and at least 5 years of related work experience.
• Experience managing business strategy and M&A strategic diligence projects in complex environments.
• Ability to make detailed assessments of industry, products, markets, competitors and customers to identify risks and opportunities.
• Proficient in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment.
• Effective organization and time management skills with ability to work under pressure and adhere to project deadlines.
• Willingness and ability to travel, when necessary (approximately 25-50%).
Ideally, you’ll also have
• MBA with two years of related work experience or graduate degree with at least three years of related work experience, with a particular focus on client advisory or strategic planning within a professional services environment.
• Excellent problem solving, project management, facilitation and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
What we look for
We are looking for candidates who have a strong aptitude for quantitative and qualitative analysis and the ability to link business strategy to performance. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients’ goals.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in all geographic locations in the US is $205,000 to $235,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com Show more details...
Cyber Security - Data Protection (Senior... (Multiple Positions), Ernst & Young U.S. LLP, Hartford, CT.
As part of a team, assist clients with defining technical and business requirements for data protection solutions. Help design and implement data protection governance, processes and technology to identify and protect the data that is most impactful to the business from a financial, operational, regulatory or reputational perspective. Deliver new systems and improvements to existing systems customized to meet the clients’ data protection needs. Devise methods to add new functionality to the existing technologies to address new threats and tactics. Produce new playbooks as threats change and new data protection tools and controls emerge, and train the clients’ end users. Participate in client meetings to advise clients on multiple data protection products and solutions including enterprise data loss prevention, data classification, digital rights management, cloud data loss prevention / cloud access security brokers, tokenization, file and database encryption.
Provide technical guidance and share knowledge with team members with diverse skills and backgrounds. Consistently deliver quality client services focusing on more complex, judgmental and/or specialized issues. Demonstrate technical capabilities and professional knowledge. Learn about EY and its service lines and actively assess and present ways to apply knowledge and services.
Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.
MINIMUM REQUIREMENTS:
Bachelor's degree in Computer Engineering, Technology Management, Information Systems, Engineering, Business Administration or related, and at least 2 years of experience including the below:
Must have 2 years of experience in Cybersecurity concepts and methods, including vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance.
Must have 1 years of cumulative experience in any of the following:
- Networking (TCP/IP or OSI model), operating system fundamentals (Windows, UNIX, or mainframe), security technologies (firewalls or IDS/IPS) and application programming/scripting languages (C, Java, Perl, or Shell);
- Technical architecture experience integrating data protection software into clients' infrastructure; network architecture design, implementation and administration;
- Operating systems, virtual machine environments, mainframe security packages, and relational database management systems.
Must have one of the following:
- 2 years of experience in 2 of the following areas:
o Data leakage/content monitoring and filtering;
o Secure messaging/email encryption;
o Mobile device security;
o Disk, file, device, and database encryption;
o Key management/Public Key Infrastructure (PKI);
o Data classification, data tagging, data labeling, and privacy policies;
o Digital Rights Management (DRM);
o Logging, monitoring, and security event management;
o Secure information storage.
- 2 years of experience in one of the following regulatory requirements and/or compliance issues affecting clients related to privacy and data protection: PCI DSS, GLBA, Basel II, EU Data Protection Directive, International Cross Border and United States State Data Privacy Laws.
Alternatively, employer will accept Master's degree in Computer Engineering, Technology Management, Information Systems, Engineering, Business Administration or related, and at least 1 year of experience including the below:
Must have 1 year of experience in Cybersecurity concepts and methods, including vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance.
Must have 1 year of cumulative experience in any of the following:
- Networking (TCP/IP or OSI model), operating system fundamentals (Windows, UNIX, or mainframe), security technologies (firewalls or IDS/IPS) and application programming/scripting languages (C, Java, Perl, or Shell);
- Technical architecture experience integrating data protection software into clients' infrastructure; network architecture design, implementation and administration;
- Operating systems, virtual machine environments, mainframe security packages, and relational database management systems.
Must have one of the following:
- 1 year of experience in 2 of the following areas:
o Data leakage/content monitoring and filtering;
o Secure messaging/email encryption;
o Mobile device security;
o Disk, file, device, and database encryption;
o Key management/Public Key Infrastructure (PKI);
o Data classification, data tagging, data labeling, and privacy policies;
o Digital Rights Management (DRM);
o Logging, monitoring, and security event management;
o Secure information storage.
- 1 year of experience in one of the following regulatory requirements and/or compliance issues affecting clients related to privacy and data protection: PCI DSS, GLBA, Basel II, EU Data Protection Directive, International Cross Border and United States State Data Privacy Laws.
Travel required to meet client needs up to 80%, of which 10% may be international.
Employer will accept any suitable combination of education, experience, or training.
Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, then “Search Jobs" (Job Number – 1410400).
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $129,411.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at https://www.gpo.gov/fdsys/pkg/CFR-2011-title20-vol3/pdf/CFR-2011-title20-vol3-sec656-3.pdf at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker Show more details...