Gorgias.com is a customer service software designed to help e-commerce businesses automate their support workflows. It integrates with major e-commerce platforms such as Shopify, Magento, and WooCommerce, allowing businesses to streamline their communication with customers across multiple channels including email, chat, social media, and phone. Gorgias.com provides a unified platform to manage customer support tickets, order details, and customer information all in one place. Its AI-powered features automate repetitive tasks, improve response times, and provide personalized customer experiences. Overall, Gorgias.com is a powerful tool for businesses looking to improve their customer service and increase customer satisfaction.
His florid, rhyming style left his audience mesmerized, and his performances and rhetoric lesson left a hypnotic effect on his listeners. His was lauded for his powers of reasoning and persuasion.famousphilosophers.orgGorgias was a remarkable speaker, and his lecturers at the Panhellenic festivals became renowned and celebrated in Olympia and Delphi.
en.wikipedia.orgGorgias identifies his craft as rhetoric, and affirms that he should be called a rhetorician. As Socrates asks him questions, he praises him for the brevity of his replies.
litcharts.comThe historical Gorgias was one of the founding sophists, or “wise men,” who traveled around the Hellenic world delivering oratory and providing oratorical instruction for a fee.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#8,363 Site Rank
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Site age22 yrs old
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Site Owner informationWhois info
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Born483 BC,Leontinoi,, Sicily(today Lentini, Italy)
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Died375 BC
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EraPre-Socratic philosophy
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RegionWestern philosophy
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SchoolSophistic movement
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Main interestsOntology,,,epistemology,,,rhetoric,,,moral relativism
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Notable ideasParadoxologia
#8,363
22 yrs
United States
In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.
We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including... Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
As a Customer Success Manager, you will set the tone for our customers' relationship with Gorgias. You'll manage the full customer lifecycle, from onboarding to renewals, and in addition to 1:1 engagements, you'll be actively involved in running 1:many experiments and building processes.
What You'll Do
• Actively participate in building out our new Customer Success program: everything from defining the strategy to creating playbooks by journey stages
• Help companies launch quickly and effectively on Gorgias by providing high-quality guidance
• Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals
• Uncover customer objectives and help them achieve their goals by becoming their trusted advisor
Who You Are
• 2+ years of experience in SaaS, and/or Customer Success. E-commerce experience is a plus
• You have excellent communication and interpersonal skills, follow-up skills and attention to detail
• You have a highly structured work approach, ability to manage multiple activities in parallel
• You are comfortable in a startup environment; are self-motivated, move quickly, and wear many hats
• You have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewals
• Passion for learning! You want to grow and improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 We provide private health insurance (Gold PPO UnitedHealthcare Company)
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions that can be easily identified and linked with your job scope)
• 🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in 2019: TechCrunch Article ←
• Raised our Series B for $25M in 2020: TechCrunch Article ←
• Raised our Series C for $30M in 2022: TechCrunch Article ←
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk
Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
👩🏼💻Work with smart, passionate people every day...
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles or New York. This is your chance to join a winning team driving half of the revenue of a growing Tech Scale-up.
What You'll Do
• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce
Who You are
• You are high-energy and hungry to drive growth.
• You want to step up to the challenge of hustling to scale our agency and events channel.
• You have a strong ability to influence. People trust you for your matter expertise.
• Previous experience in ecommerce or at a SAAS company desired.
• Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
• Comfortable in an international environment, can be traveling 25% of the time.
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in France in 2021, when we were a total of 129 people Show more details...
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles or New York. This is your chance to join a winning team driving half of the revenue of a growing Tech Scale-up.
What You'll Do
• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce
Who You are
• You are high-energy and hungry to drive growth.
• You want to step up to the challenge of hustling to scale our agency and events channel.
• You have a strong ability to influence. People trust you for your matter expertise.
• Previous experience in ecommerce or at a SAAS company desired.
• Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
• Comfortable in an international environment, can be traveling 25% of the time.
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in France in 2021, when we were a total of 129 people)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform: HERE
• Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...