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Most recent job postings at Gorgias
via AngelList
schedule_type: Full-time
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
In Gorgias, every incoming support ticket displays customer info such as order and conversation
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.
We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including... Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
As a Customer Success Manager, you will set the tone for our customers' relationship with Gorgias. You'll manage the full customer lifecycle, from onboarding to renewals, and in addition to 1:1 engagements, you'll be actively involved in running 1:many experiments and building processes.
What You'll Do
• Actively participate in building out our new Customer Success program: everything from defining the strategy to creating playbooks by journey stages
• Help companies launch quickly and effectively on Gorgias by providing high-quality guidance
• Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals
• Uncover customer objectives and help them achieve their goals by becoming their trusted advisor
Who You Are
• 2+ years of experience in SaaS, and/or Customer Success. E-commerce experience is a plus
• You have excellent communication and interpersonal skills, follow-up skills and attention to detail
• You have a highly structured work approach, ability to manage multiple activities in parallel
• You are comfortable in a startup environment; are self-motivated, move quickly, and wear many hats
• You have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewals
• Passion for learning! You want to grow and improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 We provide private health insurance (Gold PPO UnitedHealthcare Company)
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions that can be easily identified and linked with your job scope)
• 🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in 2019: TechCrunch Article ←
• Raised our Series B for $25M in 2020: TechCrunch Article ←
• Raised our Series C for $30M in 2022: TechCrunch Article ←
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk
Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.
We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including... Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
As a Customer Success Manager, you will set the tone for our customers' relationship with Gorgias. You'll manage the full customer lifecycle, from onboarding to renewals, and in addition to 1:1 engagements, you'll be actively involved in running 1:many experiments and building processes.
What You'll Do
• Actively participate in building out our new Customer Success program: everything from defining the strategy to creating playbooks by journey stages
• Help companies launch quickly and effectively on Gorgias by providing high-quality guidance
• Reduce churn and drive expansion throughout the customer journey through onboarding, ongoing adoption, and renewals
• Uncover customer objectives and help them achieve their goals by becoming their trusted advisor
Who You Are
• 2+ years of experience in SaaS, and/or Customer Success. E-commerce experience is a plus
• You have excellent communication and interpersonal skills, follow-up skills and attention to detail
• You have a highly structured work approach, ability to manage multiple activities in parallel
• You are comfortable in a startup environment; are self-motivated, move quickly, and wear many hats
• You have a passion for and excel at building and maintaining relationships while working to mitigate churn and drive engagement and renewals
• Passion for learning! You want to grow and improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 We provide private health insurance (Gold PPO UnitedHealthcare Company)
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions that can be easily identified and linked with your job scope)
• 🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in 2019: TechCrunch Article ←
• Raised our Series B for $25M in 2020: TechCrunch Article ←
• Raised our Series C for $30M in 2022: TechCrunch Article ←
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk
Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
via LinkedIn
posted_at: 10 days agoschedule_type: Full-time
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day...
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles or New York. This is your chance to join a winning team driving half of the revenue of a growing Tech Scale-up.
What You'll Do
•
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day...
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles or New York. This is your chance to join a winning team driving half of the revenue of a growing Tech Scale-up.
What You'll Do
• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce
Who You are
• You are high-energy and hungry to drive growth.
• You want to step up to the challenge of hustling to scale our agency and events channel.
• You have a strong ability to influence. People trust you for your matter expertise.
• Previous experience in ecommerce or at a SAAS company desired.
• Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
• Comfortable in an international environment, can be traveling 25% of the time.
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in France in 2021, when we were a total of 129 people Show more details...
👩🏼💻Work with smart, passionate people every day...
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles or New York. This is your chance to join a winning team driving half of the revenue of a growing Tech Scale-up.
What You'll Do
• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce
Who You are
• You are high-energy and hungry to drive growth.
• You want to step up to the challenge of hustling to scale our agency and events channel.
• You have a strong ability to influence. People trust you for your matter expertise.
• Previous experience in ecommerce or at a SAAS company desired.
• Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
• Comfortable in an international environment, can be traveling 25% of the time.
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in France in 2021, when we were a total of 129 people Show more details...
via Jobs
posted_at: 11 days agoschedule_type: Full-timework_from_home: 1
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify... BigCommerce, and Magento.
Everything we do is for our customers,
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify... BigCommerce, and Magento.
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles or New York. This is your chance to join a winning team driving half of the revenue of a growing Tech Scale-up.
What You'll Do
• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce
Who You are
• You are high-energy and hungry to drive growth.
• You want to step up to the challenge of hustling to scale our agency and events channel.
• You have a strong ability to influence. People trust you for your matter expertise.
• Previous experience in ecommerce or at a SAAS company desired.
• Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
• Comfortable in an international environment, can be traveling 25% of the time.
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in France in 2021, when we were a total of 129 people)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform: HERE
• Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Team
The Business Development and Partnerships team is hiring a Strategic Partner Manager, preferably in Los Angeles or New York. This is your chance to join a winning team driving half of the revenue of a growing Tech Scale-up.
What You'll Do
• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce
Who You are
• You are high-energy and hungry to drive growth.
• You want to step up to the challenge of hustling to scale our agency and events channel.
• You have a strong ability to influence. People trust you for your matter expertise.
• Previous experience in ecommerce or at a SAAS company desired.
• Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
• Comfortable in an international environment, can be traveling 25% of the time.
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
Perks and Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (16 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material per year (includes books**,** courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in France in 2021, when we were a total of 129 people)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform: HERE
• Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...
via AngelList
schedule_type: Full-time
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
In Gorgias, every incoming support ticket... displays customer info such as order and conversation
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
In Gorgias, every incoming support ticket... displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.
We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
Gorgias, Inc. in San Francisco, CA seeks Product Manager, Automation Team. Responsible for setting the product strategy and roadmap as well as managing priorities for highly technical software projects implemented by Engineering team. Conduct and integrate analyses of product, performance, and user data with understanding of the company’s engineering capabilities. Responsible for the statistical modeling and analysis that enables datadriven product decisions across the platform and for individual customer accounts. Drive product usage (per feature), which will drive ARR growth, and optimize the success of customers using specific metrics (first response time, resolution time, etc.). Prioritize features based on revenue opportunity and user feedback: Understand what people want based on quantitative & qualitative feedback. Constantly interacting with our customers via interviews, email, social media & internal teams. Coming up with creative ideas to solve our customers problems and provide value. Figuring out what's inefficient for them using data & market research. Build product scope for automation features (rules, macros, intent detection), specifications & associated mock-ups supported by thorough research (usage dashboard, data analysis, market & industry benchmark, etc.). Work closely with other teams such as Engineering on implementation & with Success/Marketing on launches. Define metrics to measure product feature success, track & monitor features when released. Build good understanding of customer base & business to suggest solutions that will drive growth & customer value. Work with engineering manager to scope, build, and ship new product functionalities. Collaborate with sales, marketing & customer success team to drive adoption of new features. Perform detailed analysis on client behavior to take data driven strategic decisions and reach the company metrics objectives. “Client behavior” refers to the type of actions that clients are taking on the Gorgias platform. By understanding how and why our clients are performing certain actions we can take data-based decisions as to which feature to further develop to improve our product. Perform detailed market research and analysis for the purpose of promoting data-based decision making to meet product development and marketing company objectives. Write product requirement documents in light of product analytics and market research and coordinate with Engineering and Design teams for implementation of those requirements into the Gorgias product. Based on data analysis, one other key component of the product requirements duty is to use this data and business judgment to prioritize which product features to work on, and in which order, based on the company’s strategy, the technology available, and the cost of implementing different technologies. Product requirement duties involve working directly with software initiatives to define requirements understandable by Design and Engineering teams and overseeing the build of technology products.
Travel: Telecommuting is permitted within commutable distance to the office.
Job Requirements: Must possess a Bachelor’s Degree, or foreign equivalent, in Business Management, Computer Science, or a related Engineering field, and 3 years of experience in the job offered or a related role.
Must also possess experience with (i) designing fee structures based on data models; (ii) building data pipelines in Python and dashboards using SQL, Tableau Software, Looker, and DOMO; (iii) product strategy including building financial models, maintaining business plans, and tracking financial performance; (iv) data infrastructure required to build an enterprise level software; and (v) setting up data bases and pipelines to ensure correct data is recorded to perform analysis across a company.
Apply online at: https://www.gorgias.com/about-us/jobs
#LI-DNI
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in 2019: TechCrunch Article ←
• Raised our Series B for $25M in 2020: TechCrunch Article ←
• Raised our Series C for $30M in 2022: TechCrunch Article ←
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk
Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
In Gorgias, every incoming support ticket... displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.
We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
Gorgias, Inc. in San Francisco, CA seeks Product Manager, Automation Team. Responsible for setting the product strategy and roadmap as well as managing priorities for highly technical software projects implemented by Engineering team. Conduct and integrate analyses of product, performance, and user data with understanding of the company’s engineering capabilities. Responsible for the statistical modeling and analysis that enables datadriven product decisions across the platform and for individual customer accounts. Drive product usage (per feature), which will drive ARR growth, and optimize the success of customers using specific metrics (first response time, resolution time, etc.). Prioritize features based on revenue opportunity and user feedback: Understand what people want based on quantitative & qualitative feedback. Constantly interacting with our customers via interviews, email, social media & internal teams. Coming up with creative ideas to solve our customers problems and provide value. Figuring out what's inefficient for them using data & market research. Build product scope for automation features (rules, macros, intent detection), specifications & associated mock-ups supported by thorough research (usage dashboard, data analysis, market & industry benchmark, etc.). Work closely with other teams such as Engineering on implementation & with Success/Marketing on launches. Define metrics to measure product feature success, track & monitor features when released. Build good understanding of customer base & business to suggest solutions that will drive growth & customer value. Work with engineering manager to scope, build, and ship new product functionalities. Collaborate with sales, marketing & customer success team to drive adoption of new features. Perform detailed analysis on client behavior to take data driven strategic decisions and reach the company metrics objectives. “Client behavior” refers to the type of actions that clients are taking on the Gorgias platform. By understanding how and why our clients are performing certain actions we can take data-based decisions as to which feature to further develop to improve our product. Perform detailed market research and analysis for the purpose of promoting data-based decision making to meet product development and marketing company objectives. Write product requirement documents in light of product analytics and market research and coordinate with Engineering and Design teams for implementation of those requirements into the Gorgias product. Based on data analysis, one other key component of the product requirements duty is to use this data and business judgment to prioritize which product features to work on, and in which order, based on the company’s strategy, the technology available, and the cost of implementing different technologies. Product requirement duties involve working directly with software initiatives to define requirements understandable by Design and Engineering teams and overseeing the build of technology products.
Travel: Telecommuting is permitted within commutable distance to the office.
Job Requirements: Must possess a Bachelor’s Degree, or foreign equivalent, in Business Management, Computer Science, or a related Engineering field, and 3 years of experience in the job offered or a related role.
Must also possess experience with (i) designing fee structures based on data models; (ii) building data pipelines in Python and dashboards using SQL, Tableau Software, Looker, and DOMO; (iii) product strategy including building financial models, maintaining business plans, and tracking financial performance; (iv) data infrastructure required to build an enterprise level software; and (v) setting up data bases and pipelines to ensure correct data is recorded to perform analysis across a company.
Apply online at: https://www.gorgias.com/about-us/jobs
#LI-DNI
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in 2019: TechCrunch Article ←
• Raised our Series B for $25M in 2020: TechCrunch Article ←
• Raised our Series C for $30M in 2022: TechCrunch Article ←
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk
Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
via LinkedIn
posted_at: 21 days agoschedule_type: Full-time
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify... BigCommerce, and Magento.
Everything we do is for our customers,
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify... BigCommerce, and Magento.
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About this Role:
• As a Revenue Accountant you will ascertain the completeness and accuracy of data within Netsuite, Stripe, and Shopify by performing a series of checks and balances. You will have the opportunity to collaborate with members of the RevOps team while coordinating and resolving any revenue accounting issues.
• You will have the opportunity to work with external auditors for the annual audit.
• On a monthly basis, you will prepare and book the revenue entries within our Financial Reporting System. You will apply your knowledge in revenue accounting to perform revenue reconciliations on and analysis on financial information. You will focus on ASC 606 revenue recognition and help us reconcile Stripe and Shopify.
• You will have the opportunities to work closely with the executive, finance, and legal teams, to ensure all revenue, tax, regulatory and legal requirements are met.
What You'll Do:
• Perform completeness and accuracy checks on system reports throughout the month in order to help the team achieve desired close deadlines for financial reporting. Further, book our revenue, deferred revenue, and AR journal entries in accordance with GAAP accounting.
• Manage quarterly internal audits on the top 10 revenue contracts and ensure data accuracy in the revenue system.
• Strong financial and accounting background, including an understanding of profit and loss, balance sheet and cash flow management, and general finance and budgeting,
• organization including knowledge of IFRS and GAAP.
• Conduct ad-hoc analyses, prepare financial statements and conduct reconciliations to drive strategic decision-making .
• Establish and implement company-wide revenue accounting policies/
• Assist in documenting internal processes/controls as well as developing improvements as appropriate.
Who You Are:
• 3+ years of relevant experience. SaaS finance, and revenue experience a must
• Experience with Netsuite
• Excellent verbal and written skills to succinctly convey information to executive leadership
• Proficiency in Microsoft Office and G Suite; Advanced Excel skills required
Nice to haves:
• A combination of experience working in public accounting and at high-growth, international SaaS companies
• Strong experience in SaaS accounting, SaaS metrics/reporting & SaaS revenue recognition
• Audit experience
Perks and Benefits:
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (12 weeks)
• 💻 Latest MacBook Pro / PC
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2,000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.
We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About this Role:
• As a Revenue Accountant you will ascertain the completeness and accuracy of data within Netsuite, Stripe, and Shopify by performing a series of checks and balances. You will have the opportunity to collaborate with members of the RevOps team while coordinating and resolving any revenue accounting issues.
• You will have the opportunity to work with external auditors for the annual audit.
• On a monthly basis, you will prepare and book the revenue entries within our Financial Reporting System. You will apply your knowledge in revenue accounting to perform revenue reconciliations on and analysis on financial information. You will focus on ASC 606 revenue recognition and help us reconcile Stripe and Shopify.
• You will have the opportunities to work closely with the executive, finance, and legal teams, to ensure all revenue, tax, regulatory and legal requirements are met.
What You'll Do:
• Perform completeness and accuracy checks on system reports throughout the month in order to help the team achieve desired close deadlines for financial reporting. Further, book our revenue, deferred revenue, and AR journal entries in accordance with GAAP accounting.
• Manage quarterly internal audits on the top 10 revenue contracts and ensure data accuracy in the revenue system.
• Strong financial and accounting background, including an understanding of profit and loss, balance sheet and cash flow management, and general finance and budgeting,
• organization including knowledge of IFRS and GAAP.
• Conduct ad-hoc analyses, prepare financial statements and conduct reconciliations to drive strategic decision-making .
• Establish and implement company-wide revenue accounting policies/
• Assist in documenting internal processes/controls as well as developing improvements as appropriate.
Who You Are:
• 3+ years of relevant experience. SaaS finance, and revenue experience a must
• Experience with Netsuite
• Excellent verbal and written skills to succinctly convey information to executive leadership
• Proficiency in Microsoft Office and G Suite; Advanced Excel skills required
Nice to haves:
• A combination of experience working in public accounting and at high-growth, international SaaS companies
• Strong experience in SaaS accounting, SaaS metrics/reporting & SaaS revenue recognition
• Audit experience
Perks and Benefits:
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (12 weeks)
• 💻 Latest MacBook Pro / PC
• 🍽️ Personal credit card to buy lunches
• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2,000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...
via Jobs
schedule_type: Full-time
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify... BigCommerce, and Magento.
Everything we do is for our customers,
Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify... BigCommerce, and Magento.
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Role
As our Manager of Customer Onboarding, you will lead a team that focuses on reducing churn and driving decreased time to value through the on-boarding and activation stages, helping companies launch quickly and effectively on Gorgias. You will attract, coach, mentor, and manage a team of high performing employees distributed across San Francisco, Charlotte, Sydney, and Serbia while also managing a book of business (player coach) with a focus on progressing their professional growth
This is a team manager and client-facing role requiring superb customer service skills, a positive energy, tenacity with solving problems, and truly caring about a client's successful usage of product
What You’ll Do
• You will attract, coach, mentor, and manage a team of high-performing employees distributed across North America with a focus on progressing their professional growth
• Manage day-to-day performance of a team of 5-7 Onboarding Success Managers, with the goal of driving continuous improvement and long-term success for our customers
• Develop team members through daily coaching, team meetings, and 1 on 1s
• Build a creative and innovative culture and a passion for providing an exceptional customer experience
• Be able to insert yourself into client onboardings to provide senior and experienced assistance to the team
• Own your teams metrics and drive the plan to attain and exceed them
• Improve platform and services adoption rate, accelerate customer growth, and reduce churn
• Become proficient with the product and translate client requirements to the capabilities of the product
• Work with other CS leaders to identify and take action on bottlenecks and areas of improvement within the customer success teams
Who You Are
• Bachelor's degree, college diploma in related field; Master’s degree in management-related field a plus
• 4+ or more years of experience working in Customer Success management or a related role, preferably a SaaS software solution
• You have at least a year of management experience
• 3 years experience working with database-driven workflow products such as licensing, client relationship management, or enterprise resource planning solutions
• Demonstrated ability leading a customer facing team – strong people management, coaching, and development experience
• Self-starter, independent work ethos, able to work virtually with various team members across multiple locations
• Ability to work in a dynamic, fast-moving environment and switch gears as necessary
• Strong problem-solving skills to quickly understand, assess, and address customers’ challenges and effectively remediate
• Growth mindset with drive and ability to consistently improve knowledge and abilities
Perks & Benefits
🏖️ 4-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 Latest MacBook Pro
🍽️ Daily lunch stipend ($15/ per workday)
🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser explore our plans
👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
💰 The base pay range for this position in New York City is $91,577 - $103,024 yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)
This role will be Hybrid reporting into either our Toronto, Charlotte (North Carolina) or New York City Office.
If you are not located in these areas on your resume or LinkedIn during application we will have to reject you due to us only currently hiring in these cities.
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform: HERE
• Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
About the Role
As our Manager of Customer Onboarding, you will lead a team that focuses on reducing churn and driving decreased time to value through the on-boarding and activation stages, helping companies launch quickly and effectively on Gorgias. You will attract, coach, mentor, and manage a team of high performing employees distributed across San Francisco, Charlotte, Sydney, and Serbia while also managing a book of business (player coach) with a focus on progressing their professional growth
This is a team manager and client-facing role requiring superb customer service skills, a positive energy, tenacity with solving problems, and truly caring about a client's successful usage of product
What You’ll Do
• You will attract, coach, mentor, and manage a team of high-performing employees distributed across North America with a focus on progressing their professional growth
• Manage day-to-day performance of a team of 5-7 Onboarding Success Managers, with the goal of driving continuous improvement and long-term success for our customers
• Develop team members through daily coaching, team meetings, and 1 on 1s
• Build a creative and innovative culture and a passion for providing an exceptional customer experience
• Be able to insert yourself into client onboardings to provide senior and experienced assistance to the team
• Own your teams metrics and drive the plan to attain and exceed them
• Improve platform and services adoption rate, accelerate customer growth, and reduce churn
• Become proficient with the product and translate client requirements to the capabilities of the product
• Work with other CS leaders to identify and take action on bottlenecks and areas of improvement within the customer success teams
Who You Are
• Bachelor's degree, college diploma in related field; Master’s degree in management-related field a plus
• 4+ or more years of experience working in Customer Success management or a related role, preferably a SaaS software solution
• You have at least a year of management experience
• 3 years experience working with database-driven workflow products such as licensing, client relationship management, or enterprise resource planning solutions
• Demonstrated ability leading a customer facing team – strong people management, coaching, and development experience
• Self-starter, independent work ethos, able to work virtually with various team members across multiple locations
• Ability to work in a dynamic, fast-moving environment and switch gears as necessary
• Strong problem-solving skills to quickly understand, assess, and address customers’ challenges and effectively remediate
• Growth mindset with drive and ability to consistently improve knowledge and abilities
Perks & Benefits
🏖️ 4-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 Latest MacBook Pro
🍽️ Daily lunch stipend ($15/ per workday)
🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser explore our plans
👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
💰 The base pay range for this position in New York City is $91,577 - $103,024 yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)
This role will be Hybrid reporting into either our Toronto, Charlotte (North Carolina) or New York City Office.
If you are not located in these areas on your resume or LinkedIn during application we will have to reject you due to us only currently hiring in these cities.
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform: HERE
• Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...
via LinkedIn
posted_at: 28 days agoschedule_type: Full-timework_from_home: 1
Meet Gorgias, the customer service platform that’s designed for eCommerce merchants, and built to provide an amazing experience to shoppers. Our product empowers merchants to manage all their customer service in one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify... BigCommerce, and Magento.
Everything we do is for our
Meet Gorgias, the customer service platform that’s designed for eCommerce merchants, and built to provide an amazing experience to shoppers. Our product empowers merchants to manage all their customer service in one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify... BigCommerce, and Magento.
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
The Marketing team is hiring a Partner Marketing Manager in Toronto.
This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.
Partner Marketing at Gorgias:
750+ partners, including some of the biggest Tech Companies (Klaviyo, Attentive, Yotpo) and Agencies (BVA, MuteSix, Blue Acorn) in the world.
Growth: 5-10%+ MoM for the last 18 months.
Our Partners:
Shopify, BVAccel, Ehouse, DIFF, WeMakeWebsites, Klaviyo, Recharge Payments.
Reporting Team:
You will report to the Sr. Partner Marketing Manager, Jeremy Horowitz, and work closely with our Partner Marketing team within Marketing.
KPI Structure:
Campaign-based performance on campaign success (based on the objective of each
campaign) and production output in support of the Partnership team.
What You'll Do
• Execute partner marketing strategy to enable Gorgias’s efforts to build a highly effective partner ecosystem.
• Drive execution across all partner marketing channels.
• Align partner marketing efforts across Partnerships leadership and the broader marketing organization;
• Drive ongoing communications with partners through newsletters, social, and other channels.
• Continually assess Partner/Field needs and requirements to build new marketing programs.
• Work with cross-functional teams to develop processes and infrastructure.
• Design and implement measurements to quantify ROI from partner marketing programs/campaigns, promotion campaigns, and co-marketing activities with our strategic partners.
• Work closely with the cross-functional marketing team to leverage and create sales and marketing collateral and tools that enable our partners to successfully market Gorgias’s products and generate new pipeline and sales acceleration opportunities with our customers.
• Innovate, take risks, and drive new ways to connect with our partners, sales, and our ecosystem partners that will accelerate growth and profitability.
• Evangelize and champion our Partner's vision, mission, and purpose internally and externally.
Who You Are
• You have 3+ Years of experience in a similar role.
• You have a strong marketing profile and excellent relationship-building skills
• A strong understanding of omnichannel marketing campaigns including content production, email campaigns, social media, sponsorships
• Experience creating amazing email copy, presentations, videos, blog posts, and case studies
• Experience collaborating with partners to incorporate them into our marketing initiatives
• A proven track record of analyzing marketing activities and identifying actionable insights
• You are strategy-driven with strong project management skill
• Previous experience in eCommerce or at a SAAS company is desired. Can demonstrate a holistic understanding of marketing and sales strategies in eCommerce or SAAS
• Preferred experience with marketing tools like Hubspot, Zapier, and UTM builders
• Preferred experience in eCommerce with Shopify, BigCommerce, and Magento
• You want to step up to the challenge of hustling to scale our agency and Tech channel
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
Perks and Benefits
• 🏖️ 4-week vacation (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (12 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• 💆🏻♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform: HERE
• Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...
Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
The Marketing team is hiring a Partner Marketing Manager in Toronto.
This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.
Partner Marketing at Gorgias:
750+ partners, including some of the biggest Tech Companies (Klaviyo, Attentive, Yotpo) and Agencies (BVA, MuteSix, Blue Acorn) in the world.
Growth: 5-10%+ MoM for the last 18 months.
Our Partners:
Shopify, BVAccel, Ehouse, DIFF, WeMakeWebsites, Klaviyo, Recharge Payments.
Reporting Team:
You will report to the Sr. Partner Marketing Manager, Jeremy Horowitz, and work closely with our Partner Marketing team within Marketing.
KPI Structure:
Campaign-based performance on campaign success (based on the objective of each
campaign) and production output in support of the Partnership team.
What You'll Do
• Execute partner marketing strategy to enable Gorgias’s efforts to build a highly effective partner ecosystem.
• Drive execution across all partner marketing channels.
• Align partner marketing efforts across Partnerships leadership and the broader marketing organization;
• Drive ongoing communications with partners through newsletters, social, and other channels.
• Continually assess Partner/Field needs and requirements to build new marketing programs.
• Work with cross-functional teams to develop processes and infrastructure.
• Design and implement measurements to quantify ROI from partner marketing programs/campaigns, promotion campaigns, and co-marketing activities with our strategic partners.
• Work closely with the cross-functional marketing team to leverage and create sales and marketing collateral and tools that enable our partners to successfully market Gorgias’s products and generate new pipeline and sales acceleration opportunities with our customers.
• Innovate, take risks, and drive new ways to connect with our partners, sales, and our ecosystem partners that will accelerate growth and profitability.
• Evangelize and champion our Partner's vision, mission, and purpose internally and externally.
Who You Are
• You have 3+ Years of experience in a similar role.
• You have a strong marketing profile and excellent relationship-building skills
• A strong understanding of omnichannel marketing campaigns including content production, email campaigns, social media, sponsorships
• Experience creating amazing email copy, presentations, videos, blog posts, and case studies
• Experience collaborating with partners to incorporate them into our marketing initiatives
• A proven track record of analyzing marketing activities and identifying actionable insights
• You are strategy-driven with strong project management skill
• Previous experience in eCommerce or at a SAAS company is desired. Can demonstrate a holistic understanding of marketing and sales strategies in eCommerce or SAAS
• Preferred experience with marketing tools like Hubspot, Zapier, and UTM builders
• Preferred experience in eCommerce with Shopify, BigCommerce, and Magento
• You want to step up to the challenge of hustling to scale our agency and Tech channel
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
Perks and Benefits
• 🏖️ 4-week vacation (We follow each country's appropriate PTO Laws)
• 🤕 Paid sick leave
• 🧸 Paid parental leave (12 weeks)
• 💻 MacBook Pro
• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• 💆🏻♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
• We went from 0 to 10,000+ merchants using our platform since 2016
• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform: HERE
• Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law Show more details...
via Getwork
posted_at: 27 days agoschedule_type: Full-time
Meet Gorgias, the customer service platform that's designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
Everything we do is for our customers,
Meet Gorgias, the customer service platform that's designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
Everything we do is for our customers, and we're currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue... the size of our customer base, and the size of our Gorgias team, for starters. We're still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to Show more details...
Everything we do is for our customers, and we're currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue... the size of our customer base, and the size of our Gorgias team, for starters. We're still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application... makes customer service more efficient and just better.
Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application... makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️
We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳
About the role
We're building a world-class Growth Marketing team at Gorgias, composed of B2B marketers with advanced technical skills. We have a kickass product, and we're running unconventional growth tactics thanks to our proven-track framework. We've designed our in-house growth engine that's generating millions in revenue ... 80% on auto-pilot.
As Gorgias' Senior Performance Marketing Manager, you will be the go-to expert on all of our digital acquisition, which includes paid social (e.g., Facebook, LinkedIn, Twitter, Quora, Reddit, etc.), paid search (Google Ads, Bring ads, Capterra, G2, etc.), display (programmatic), and online video. In addition, you will focus on building out new innovative growth experiments, developing Gorgias brand awareness, and building an influencer network. This includes unlocking the potential of niche advertising networks, leveraging conversational ads (Facebook/Linkedin), and building ABM programs (Influ2, 6Sense, etc.) to acquire new customers.
You'll build your team (PPC freelancers, Creatives agencies, etc.), manage existing ones, and work closely with the product & content team to plan, buy, and optimize targeted media campaigns to deliver direct response goals. You'll also partner with your demand generation teammates on building unconventional cross-projects to maximize their impact.
What You’ll Do
• Manage full-cycle execution of global direct response paid social campaigns across LinkedIn, Facebook, Google Ads, Twitter with a strong emphasis on rapidly scaling a budget and evaluating new advertising channels/partners.
• Own agency and partner relationship and build a team of external contractors (SEM, Creatives Agencies, etc.) to ensure smooth operations of our growth initiatives.
• Build an ABM program and partner with the BDR team to ensure coverage on our target accounts within the upmarket segment everywhere they go on the digital web.
• Build influencer-led promotion program by partnering with e-commerce influencers and sponsor newsletter our audience is reading
• Analyze and report on the effectiveness of paid campaigns performances, including creative learnings by leveraging SQL queries
• Leverage platforms and tools like StackAdapt, Metadata.io, ClearbitX, DemandBase to improve our targeting techniques.
• Run a website conversion rate program to drive more demo, trial, and content download page
• Proactively identify channel optimization and growth opportunities leveraging consistent test-and-learn approach to a/b test messaging, content and to improve overall efficiency.
What You Need
• 3+ years of digital advertising experience for SaaS, B2B Business
• Proven track record of building channels from scratch
• Ability to tie advertising spend & performances to sales pipeline results
• Growth mindset: Revenue is your north star metric; you're focusing on driving new experiments and optimizing current ones to maintain fast growth.
• Ability to build growth projects and analyze results by leveraging SQL queries and/or analytics tools (Amplitude, Google Analytics)
• Experience in managing team/contractors management and strong project management skills
The Demand Generation Team at Gorgias
• We live and die by automation and data
7 people, with a heavy penchant for technical growth projects:- Brian, VP Marketing (Ex: VP Marketing at Active Campaign)
• Maxime, Growth Lead, Paid expert
• Baptiste, Growth Marketing Manager — Marketing automation & Growth Engineering
• Elliot, Product-Led Growth, Data & Growth Engineering
• Guillaume, Growth Referral Manager — expert in Growth Loop
• John, Sr Growth Operation — Segment, Data flows, Zapier master
• Asta, Content Marketing Manager
Your ToolKit
• Best-in-class Marketing Stack: ClearbitX, Metadata.io (ABM); Influ2 - (Person-based advertising); MutinyHQ (A/b testing), SayPrimer, DemandBase, StackAdapt, Webflow, n8n, hotjar, Amplitude, Customer.io, Dreamdata.io,
• Full Modern Data Stack: Segment (Connections and Personas) ; Fivetran (ETL) - BigQuery (DataWarehouse) - dbt (transformation) - Hightouch (Reverse ETL) - Casto (Data catalog)
• Zapier & Automations tools (velocity is key, MVP are welcomed) - optional
• Any tools that will help you to maximize your impact
• Freelancers and agencies
Perks & Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (12 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 We provide private health insurance (Gold PPO UnitedHealthcare Company)
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
• 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.5 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application... makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️
We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳
About the role
We're building a world-class Growth Marketing team at Gorgias, composed of B2B marketers with advanced technical skills. We have a kickass product, and we're running unconventional growth tactics thanks to our proven-track framework. We've designed our in-house growth engine that's generating millions in revenue ... 80% on auto-pilot.
As Gorgias' Senior Performance Marketing Manager, you will be the go-to expert on all of our digital acquisition, which includes paid social (e.g., Facebook, LinkedIn, Twitter, Quora, Reddit, etc.), paid search (Google Ads, Bring ads, Capterra, G2, etc.), display (programmatic), and online video. In addition, you will focus on building out new innovative growth experiments, developing Gorgias brand awareness, and building an influencer network. This includes unlocking the potential of niche advertising networks, leveraging conversational ads (Facebook/Linkedin), and building ABM programs (Influ2, 6Sense, etc.) to acquire new customers.
You'll build your team (PPC freelancers, Creatives agencies, etc.), manage existing ones, and work closely with the product & content team to plan, buy, and optimize targeted media campaigns to deliver direct response goals. You'll also partner with your demand generation teammates on building unconventional cross-projects to maximize their impact.
What You’ll Do
• Manage full-cycle execution of global direct response paid social campaigns across LinkedIn, Facebook, Google Ads, Twitter with a strong emphasis on rapidly scaling a budget and evaluating new advertising channels/partners.
• Own agency and partner relationship and build a team of external contractors (SEM, Creatives Agencies, etc.) to ensure smooth operations of our growth initiatives.
• Build an ABM program and partner with the BDR team to ensure coverage on our target accounts within the upmarket segment everywhere they go on the digital web.
• Build influencer-led promotion program by partnering with e-commerce influencers and sponsor newsletter our audience is reading
• Analyze and report on the effectiveness of paid campaigns performances, including creative learnings by leveraging SQL queries
• Leverage platforms and tools like StackAdapt, Metadata.io, ClearbitX, DemandBase to improve our targeting techniques.
• Run a website conversion rate program to drive more demo, trial, and content download page
• Proactively identify channel optimization and growth opportunities leveraging consistent test-and-learn approach to a/b test messaging, content and to improve overall efficiency.
What You Need
• 3+ years of digital advertising experience for SaaS, B2B Business
• Proven track record of building channels from scratch
• Ability to tie advertising spend & performances to sales pipeline results
• Growth mindset: Revenue is your north star metric; you're focusing on driving new experiments and optimizing current ones to maintain fast growth.
• Ability to build growth projects and analyze results by leveraging SQL queries and/or analytics tools (Amplitude, Google Analytics)
• Experience in managing team/contractors management and strong project management skills
The Demand Generation Team at Gorgias
• We live and die by automation and data
7 people, with a heavy penchant for technical growth projects:- Brian, VP Marketing (Ex: VP Marketing at Active Campaign)
• Maxime, Growth Lead, Paid expert
• Baptiste, Growth Marketing Manager — Marketing automation & Growth Engineering
• Elliot, Product-Led Growth, Data & Growth Engineering
• Guillaume, Growth Referral Manager — expert in Growth Loop
• John, Sr Growth Operation — Segment, Data flows, Zapier master
• Asta, Content Marketing Manager
Your ToolKit
• Best-in-class Marketing Stack: ClearbitX, Metadata.io (ABM); Influ2 - (Person-based advertising); MutinyHQ (A/b testing), SayPrimer, DemandBase, StackAdapt, Webflow, n8n, hotjar, Amplitude, Customer.io, Dreamdata.io,
• Full Modern Data Stack: Segment (Connections and Personas) ; Fivetran (ETL) - BigQuery (DataWarehouse) - dbt (transformation) - Hightouch (Reverse ETL) - Casto (Data catalog)
• Zapier & Automations tools (velocity is key, MVP are welcomed) - optional
• Any tools that will help you to maximize your impact
• Freelancers and agencies
Perks & Benefits
• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (12 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 We provide private health insurance (Gold PPO UnitedHealthcare Company)
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
• 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.5 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
via AngelList
schedule_type: Full-time
Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application... makes customer service more efficient and just better.
Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application... makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️
We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳
About the role
We’re building a world-class Growth Marketing team here at Gorgias, composed of B2B marketers with advanced technical skills. We have a kickass product and we're running unconventional growth tactics thanks to our proven-track framework and we've designed our in-house growth engine, that's generating millions in revenue ... mostly on auto-pilot.
As Gorgias' Senior Performance Marketing Manager you will be the go-to expert on all of our digital acquisition, which includes paid social (e.g. Facebook, LinkedIn, Twitter, Quora, Reddit, etc.), paid search (Google Ads, Bring ads, Capterra, G2, etc), display (programmatic), and online video. You will focus on building out new innovative growth experiments, develop Gorgias brand awareness, and build an influencer network. This includes unlocking the potential of niche advertising networks, leveraging conversational ads (Facebook/Linkedin), and building ABM programs (Influ2, 6Sense, etc.) to acquire new customers.
You'll build your team (PPC freelancers, Creatives agencies, etc.), manage existing ones, and work closely with the product & content team to plan, buy, and optimize targeted media campaigns to deliver on direct response goals. You'll also partner with your demand generation teammates on building unconventional cross-projects to maximize their impact.
What You’ll Do
• Manage full-cycle execution of global direct response paid social campaigns across LinkedIn, Facebook, Google Ads, Twitter with a strong emphasis on rapidly scaling a budget and evaluating new advertising channels/partners.
• Own agency and partner relationship and build a team of external contractors (SEM, Creatives Agencies, etc.) to ensure smooth operations of our growth initiatives
• Build an ABM program and partner with the BDR team to ensure coverage on our target accounts within the upmarket segment everywhere they go on the digital web
• Build influencer-led promotion program by partnering with e-commerce influencers and sponsor newsletter our audience is reading
• Analyze and report on the effectiveness of paid campaigns performances, including creative learnings by leveraging SQL queries
• Leverage platforms and tools like StackAdapt, Metadata.io, ClearbitX, DemandBase to improve our targeting techniques.
• Run a website conversion rate program to drive more demo, trial, and content download page
• Proactively identify channel optimization and growth opportunities leveraging constant test-and-learn approach to a/b test messaging, content and to improve overall efficiency
What You Need
• 3+ years of digital advertising experience for SaaS, B2B Business
• Proven track record of building channels from scratch
• Ability to tie advertising spend & performances to sales pipeline results
• Growth mindset: Revenue is your north star metric, you're focusing on driving new experiments and optimizing current ones to maintain fast growth.
• Ability to build growth projects and analyze results by leveraging SQL queries and/or analytics tools (Amplitude, Google Analytics)
• Experience in managing team/contractors management and strong project management skills
The Demand Generation Team at Gorgias
• We live and die by automation and data
7 people, with a heavy penchant for technical growth projects:- Brian, VP Marketing (Ex: VP Marketing at Active Campaign)
• Maxime, Growth Lead, Paid expert
• Baptiste, Growth Marketing Manager — Marketing automation & Growth Engineering
• Elliot, Product-Led Growth, Data & Growth Engineering
• Guillaume, Growth Referral Manager — expert in Growth Loop
• John, Sr Growth Operation — Segment, Data flows, Zapier master
• Asta, Content Marketing Manager
Your ToolKit
• Best-in-class Marketing Stack: ClearbitX, Metadata.io (ABM); Influ2 - (Person-based advertising); MutinyHQ (A/b testing), SayPrimer, DemandBase, StackAdapt, Webflow, n8n, hotjar, Amplitude, Customer.io, Dreamdata.io,
• Full Modern Data Stack: Segment (Connections and Personas) ; Fivetran (ETL) - BigQuery (DataWarehouse) - dbt (transformation) - Hightouch (Reverse ETL) - Casto (Data catalog)
• Zapier & Automations tools (velocity is key, MVP are welcomed) - optional
• Any tools that will help you to maximize your impact
• Freelancers and agencies
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.5 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application... makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️
We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳
About the role
We’re building a world-class Growth Marketing team here at Gorgias, composed of B2B marketers with advanced technical skills. We have a kickass product and we're running unconventional growth tactics thanks to our proven-track framework and we've designed our in-house growth engine, that's generating millions in revenue ... mostly on auto-pilot.
As Gorgias' Senior Performance Marketing Manager you will be the go-to expert on all of our digital acquisition, which includes paid social (e.g. Facebook, LinkedIn, Twitter, Quora, Reddit, etc.), paid search (Google Ads, Bring ads, Capterra, G2, etc), display (programmatic), and online video. You will focus on building out new innovative growth experiments, develop Gorgias brand awareness, and build an influencer network. This includes unlocking the potential of niche advertising networks, leveraging conversational ads (Facebook/Linkedin), and building ABM programs (Influ2, 6Sense, etc.) to acquire new customers.
You'll build your team (PPC freelancers, Creatives agencies, etc.), manage existing ones, and work closely with the product & content team to plan, buy, and optimize targeted media campaigns to deliver on direct response goals. You'll also partner with your demand generation teammates on building unconventional cross-projects to maximize their impact.
What You’ll Do
• Manage full-cycle execution of global direct response paid social campaigns across LinkedIn, Facebook, Google Ads, Twitter with a strong emphasis on rapidly scaling a budget and evaluating new advertising channels/partners.
• Own agency and partner relationship and build a team of external contractors (SEM, Creatives Agencies, etc.) to ensure smooth operations of our growth initiatives
• Build an ABM program and partner with the BDR team to ensure coverage on our target accounts within the upmarket segment everywhere they go on the digital web
• Build influencer-led promotion program by partnering with e-commerce influencers and sponsor newsletter our audience is reading
• Analyze and report on the effectiveness of paid campaigns performances, including creative learnings by leveraging SQL queries
• Leverage platforms and tools like StackAdapt, Metadata.io, ClearbitX, DemandBase to improve our targeting techniques.
• Run a website conversion rate program to drive more demo, trial, and content download page
• Proactively identify channel optimization and growth opportunities leveraging constant test-and-learn approach to a/b test messaging, content and to improve overall efficiency
What You Need
• 3+ years of digital advertising experience for SaaS, B2B Business
• Proven track record of building channels from scratch
• Ability to tie advertising spend & performances to sales pipeline results
• Growth mindset: Revenue is your north star metric, you're focusing on driving new experiments and optimizing current ones to maintain fast growth.
• Ability to build growth projects and analyze results by leveraging SQL queries and/or analytics tools (Amplitude, Google Analytics)
• Experience in managing team/contractors management and strong project management skills
The Demand Generation Team at Gorgias
• We live and die by automation and data
7 people, with a heavy penchant for technical growth projects:- Brian, VP Marketing (Ex: VP Marketing at Active Campaign)
• Maxime, Growth Lead, Paid expert
• Baptiste, Growth Marketing Manager — Marketing automation & Growth Engineering
• Elliot, Product-Led Growth, Data & Growth Engineering
• Guillaume, Growth Referral Manager — expert in Growth Loop
• John, Sr Growth Operation — Segment, Data flows, Zapier master
• Asta, Content Marketing Manager
Your ToolKit
• Best-in-class Marketing Stack: ClearbitX, Metadata.io (ABM); Influ2 - (Person-based advertising); MutinyHQ (A/b testing), SayPrimer, DemandBase, StackAdapt, Webflow, n8n, hotjar, Amplitude, Customer.io, Dreamdata.io,
• Full Modern Data Stack: Segment (Connections and Personas) ; Fivetran (ETL) - BigQuery (DataWarehouse) - dbt (transformation) - Hightouch (Reverse ETL) - Casto (Data catalog)
• Zapier & Automations tools (velocity is key, MVP are welcomed) - optional
• Any tools that will help you to maximize your impact
• Freelancers and agencies
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... 😁
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.5 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a mid-size team that's between 51-200 employees. To date, Gorgias has raised $72.3M of funding; their latest round was closed on August 2022 at a valuation of $710M.
You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
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