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osTicket
Platform

osTicket.com is an open source support ticket system that helps businesses manage customer support requests. It is an easy-to-use and customizable platform that allows organizations to create a centralized repository of support tickets and manage them efficiently. The platform includes a robust feature set that includes ticket management, help desk automation, reporting, and notifications. osTicket can be integrated with various other systems such as email, live chat, and phone systems, enabling seamless communication between agents and customers. It is highly flexible and adaptable, making it a popular choice among businesses of all sizes and industries.

osticket.comThe appliances are specifically tailored for the highest security and availability, while relieving your IT staff of some or all of the responsibilities surrounding the management of osTicket.

Plugins are the components that extend the core functionality of any app/software.blog.containerize.comOsTicket is a ticketing management software that offers plugins structure for developers so they can add new functionality as per requirements.

They are available 24×7 and will take care of your request immediately. PS.rosehosting.comOf course, you don’t have to install osTicket on Debian 11 if you use one of our managed VPS hosting services, in which case you can simply ask our expert Linux admins to install osTicket for you.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • City
    Dallas, Texas

  • Latitude\Longitude
    32.7787 / -96.8217    Google Map

  • Traffic rank
    #9,189 Site Rank

  • Site age
    21 yrs old

  • Site Owner information
    Whois info

Website is Safe
Site is not blacklisted

  • Headquarters
    Alexandria

Traffic rank
#9,189
Site age
21 yrs
Location
United States
Popular Questions for osTicket
What support options are available for osTicket users? osTicket provides comprehensive documentation and support through its online forums, user guide, and community-driven knowledge base. Paid support options are also available for those who require more personalized assistance.
Is osTicket easy to use? osTicket is designed to be user-friendly and easy to use, even for those with little to no technical experience. It features a simple, intuitive interface and provides users with comprehensive documentation and support.
Can osTicket integrate with other tools and services? Yes, osTicket supports a range of integrations with other tools and services, including popular customer relationship management (CRM) software, social media platforms, and more. This makes it easy to centralize customer support operations and streamline workflows.
What is osTicket and how does it work? osTicket is a web-based ticketing system that allows businesses to manage customer support requests in an efficient and organized manner. It works by providing a dedicated email address where customers can send support requests. These requests are then automatically converted into tickets and organized in the system for easy tracking and management.
How does osTicket help manage customer support requests? osTicket streamlines the process of managing customer support requests by automatically converting emails into support tickets and providing tools for tracking, prioritizing, and assigning tickets to team members. It also offers features like canned responses, custom fields, and searchable knowledge bases to help agents resolve support tickets more efficiently.
Newest job postings for osTicket
Set up an automatic osticket.com email template for all resolved...
via Upwork schedule_type: Contractorwork_from_home: 1
We use osticket.com as our support helpdesk. We would like to add an automatic email template that goes out to the customer email whenever any ticket is resolved. We will add a survey in the template but you don't need to worry about that part. We just need you to set up the email template to be triggered whenever a ticket is changed to Resolved status... Some info on https://docs.osticket.com/en/latest/Getting%20Started/Email%20Templates.html but We use osticket.com as our support helpdesk.

We would like to add an automatic email template that goes out to the customer email whenever any ticket is resolved. We will add a survey in the template but you don't need to worry about that part. We just need you to set up the email template to be triggered whenever a ticket is changed to Resolved status...

Some info on https://docs.osticket.com/en/latest/Getting%20Started/Email%20Templates.html but it seems like it's not possible via the interface so might need some coding.

I only want someone who has done this in Osticket before and knows how to do it. Please outline how you'd solve it when you reply Show more details...
OSTicket Experts
via Upwork posted_at: 20 days agoschedule_type: Contractorwork_from_home: 1
Looking for experts in OSticket open-source helpdesk tool to customize for specific needs. Required to manage OSticket internally between multiple departments with Team hierarchy. Please share your previous experience with OSticket to discuss in details. Looking for experts in OSticket open-source helpdesk tool to customize for specific needs.

Required to manage OSticket internally between multiple departments with Team hierarchy. Please share your previous experience with OSticket to discuss in details. Show more details...
Help with osticket best practices and setup
via Upwork schedule_type: Contractorwork_from_home: 1
Hello. We are a tech company providing support for a charity amateur sports organization. We are using osticket (and have been for years) but are looking for someone to help us get it set up correctly, including departments and autoresponders. Hello. We are a tech company providing support for a charity amateur sports organization. We are using osticket (and have been for years) but are looking for someone to help us get it set up correctly, including departments and autoresponders. Show more details...
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