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Related Questions
Is osTicket easy to use?
osTicket is designed to be user-friendly and easy to use, even for those with little to no technical experience. It features a simple, intuitive interface and provides users with comprehensive documentation and support.
How does osTicket help manage customer support requests?
osTicket streamlines the process of managing customer support requests by automatically converting emails into support tickets and providing tools for tracking, prioritizing, and assigning tickets to team members. It also offers features like canned responses, custom fields, and searchable knowledge bases to help agents resolve support tickets more efficiently.
Is osTicket secure?
osTicket is designed with security in mind and employs various measures to protect user data and prevent unauthorized access. These measures include SSL encryption, secure login options, and strict user access controls.
What type of businesses does osTicket work best for?
osTicket is a versatile tool that can be used by businesses of all types and sizes. It is particularly well-suited for businesses that need to manage large volumes of customer support requests, as well as those looking for a cost-effective alternative to more expensive help desk solutions.
Is osTicket mobile-friendly?
osTicket is designed to be mobile-friendly and responsive, allowing users to access the system and manage support requests from any device with an internet connection. Mobile apps are also available for iOS and Android devices.
What is osTicket and how does it work?
osTicket is a web-based ticketing system that allows businesses to manage customer support requests in an efficient and organized manner. It works by providing a dedicated email address where customers can send support requests. These requests are then automatically converted into tickets and organized in the system for easy tracking and management.
How customizable is osTicket?
osTicket is highly customizable, with a range of options for configuring and tailoring the system to meet the specific needs of businesses of all types and sizes. This includes options for creating custom forms, fields, and workflows, as well as customizing the user interface and customer-facing support portals.
Can osTicket integrate with other tools and services?
Yes, osTicket supports a range of integrations with other tools and services, including popular customer relationship management (CRM) software, social media platforms, and more. This makes it easy to centralize customer support operations and streamline workflows.
What support options are available for osTicket users?
osTicket provides comprehensive documentation and support through its online forums, user guide, and community-driven knowledge base. Paid support options are also available for those who require more personalized assistance.
What is the pricing for osTicket?
osTicket is an open-source software that is available for free. However, businesses can choose to purchase paid support options and customizations from third-party vendors and service providers. Prices for these services vary depending on the scope of the project and the level of support required.
Popular Questions
What is osTicket used for?
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
Is osTicket open source?
osTicket is a widely used and trusted open source support ticketing system.
How do I create a ticket in osTicket?
Share as much detail as you would like in the body of the message. Use the HTML Rich Text toolbar to format your message, upload and share photos and videos, and attach hyperlinks. When you have completed filling out your ticket, be sure to click the “Create Ticket” button.
What is open source ticketing system?
Open source helpdesk is software that offers a ticket management system. Built on open source technology, it is a great solution for offering efficient customer support. There is many helpdesk software on the market, like Zendesk, Freshdesk, or Zoho Desk.
How do I install osTicket plugins?
To add a plugin into the system, download and place the plugin into the include/plugins folder. Once in the plugin is in the plugins/ folder, it will be shown in the list. For each plugin the configurations will vary; access and customize them by clicking on the plugin name.
How do I customize my osTicket?
To assign to custom form to a Help Topic, go to Admin Panel > Manage > Help Topics > and select desired help topic. In the New Ticket Options section, choose custom form from the drop down to be added when clients or staff are creating a new ticket. Only one custom form can be added to each Help Topic.
How do I log into my OSTicket?
Click Login. Enter the email address / Password for the account. Or register for an account. That User can see all the tickets associated with that user.
What is OSTicket used for?
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
How do I customize my OSTicket?
To assign to custom form to a Help Topic, go to Admin Panel > Manage > Help Topics > and select desired help topic. In the New Ticket Options section, choose custom form from the drop down to be added when clients or staff are creating a new ticket. Only one custom form can be added to each Help Topic.
How do I create a ticket in OSTicket?
Once you have arrived at that page, click on one of the two “Open a New Ticket” buttons. When you click the button, you will be redirected to a blank ticket form, where you can share the required contact detail fields for the ticket, i.e., email address, the name of the ticket owner, phone number, etc.
How install osTicket in IIS?
Open IIS Manager, go to Sites > your-domain.com > click on PHP Manager. Under PHP Extensions click on Enable or disable and extension.
How do you make an osTicket?
Share as much detail as you would like in the body of the message. Use the HTML Rich Text toolbar to format your message, upload and share photos and videos, and attach hyperlinks. When you have completed filling out your ticket, be sure to click the “Create Ticket” button.