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Most recent job postings at osTicket
via Upwork
schedule_type: Contractorwork_from_home: 1
We use osticket.com as our support helpdesk.
We would like to add an automatic email template that goes out to the customer email whenever any ticket is resolved. We will add a survey in the template but you don't need to worry about that part. We just need you to set up the email template to be triggered whenever a ticket is changed to Resolved status...
Some info on https://docs.osticket.com/en/latest/Getting%20Started/Email%20Templates.html but
We use osticket.com as our support helpdesk.
We would like to add an automatic email template that goes out to the customer email whenever any ticket is resolved. We will add a survey in the template but you don't need to worry about that part. We just need you to set up the email template to be triggered whenever a ticket is changed to Resolved status...
Some info on https://docs.osticket.com/en/latest/Getting%20Started/Email%20Templates.html but it seems like it's not possible via the interface so might need some coding.
I only want someone who has done this in Osticket before and knows how to do it. Please outline how you'd solve it when you reply Show more details...
We would like to add an automatic email template that goes out to the customer email whenever any ticket is resolved. We will add a survey in the template but you don't need to worry about that part. We just need you to set up the email template to be triggered whenever a ticket is changed to Resolved status...
Some info on https://docs.osticket.com/en/latest/Getting%20Started/Email%20Templates.html but it seems like it's not possible via the interface so might need some coding.
I only want someone who has done this in Osticket before and knows how to do it. Please outline how you'd solve it when you reply Show more details...
via Upwork
posted_at: 20 days agoschedule_type: Contractorwork_from_home: 1
Looking for experts in OSticket open-source helpdesk tool to customize for specific needs.
Required to manage OSticket internally between multiple departments with Team hierarchy. Please share your previous experience with OSticket to discuss in details.
Looking for experts in OSticket open-source helpdesk tool to customize for specific needs.
Required to manage OSticket internally between multiple departments with Team hierarchy. Please share your previous experience with OSticket to discuss in details. Show more details...
Required to manage OSticket internally between multiple departments with Team hierarchy. Please share your previous experience with OSticket to discuss in details. Show more details...
via Upwork
schedule_type: Contractorwork_from_home: 1
Hello. We are a tech company providing support for a charity amateur sports organization. We are using osticket (and have been for years) but are looking for someone to help us get it set up correctly, including departments and autoresponders.
Hello. We are a tech company providing support for a charity amateur sports organization. We are using osticket (and have been for years) but are looking for someone to help us get it set up correctly, including departments and autoresponders.
Show more details...
via Upwork
schedule_type: Contractorwork_from_home: 1
We are looking for a designer to prepare custom attractive design for ticket support user front end platform, the business activity is related with computer maintenance service for members.
soporte.lcdportatiles.com
Main site: lcdportatiles.com
Thank you.
We are looking for a designer to prepare custom attractive design for ticket support user front end platform, the business activity is related with computer maintenance service for members.
soporte.lcdportatiles.com
Main site: lcdportatiles.com
Thank you. Show more details...
soporte.lcdportatiles.com
Main site: lcdportatiles.com
Thank you. Show more details...
via Upwork
posted_at: 29 days agoschedule_type: Contractorwork_from_home: 1
We need installing attractive template as Osticket Awesome or similar.
Thank you.
We need installing attractive template as Osticket Awesome or similar.
Thank you. Show more details...
Thank you. Show more details...
via Tarta.ai
posted_at: 6 days agoschedule_type: Full-time
Enhancesoft is a fast-growing, profitable, software-product development company based in Alexandria, Louisiana.
Our flagship software, osTicket, has been downloaded over 5 million times, and has users in over 190 countries, making it the most popular open-source ticketing software in the world. The hosted version of osTicket (SupportSystem) launched in August 2013, and has gained significant... traction in the help desk and ticketing space, with
Enhancesoft is a fast-growing, profitable, software-product development company based in Alexandria, Louisiana.
Our flagship software, osTicket, has been downloaded over 5 million times, and has users in over 190 countries, making it the most popular open-source ticketing software in the world. The hosted version of osTicket (SupportSystem) launched in August 2013, and has gained significant... traction in the help desk and ticketing space, with over 100 new users signing on each month.
We’re looking for a Customer Support Agent to lead our interactions with users of osTicket and SupportSystem as well as represent the voice of the customer for our engineers and developers.
This position will report to the Vice President of Operations.
You will be the lead agent providing world-class support through a variety of communication channels including email, phone, forums and social media such as Twitter and Facebook.
You may be a match for this role if you:
• Love helping people,
• Understand that you own the customer support experience,
• Possess excellent analytical and troubleshooting skills,
• Have the ability to quickly learn software products.
Key Responsibilities
• Promptly, effectively and professionally respond to customer inquiries received via phone, social media, forums, email and other avenues
• Use your mind-reading ability to read between the lines of customer inquiries, understanding and anticipating their challenges and needs
• Answer all questions related to using osTicket and SupportSystem
• Educate and empower our customers to become better osTicket and SupportSystem users• Document, report and follow-up on support issues
• Analyze trends in customer issues and suggest improvements to product and engineering teams
• Recognize potential leads and communicate those leads to sales
• Identify and draft improvements to documentation, procedures and help content
• Provide customers with application best-practice and software set-up advice
• Research case resolutions when needed to ensure thorough and accurate responses are provided
• Proactively follow up with open cases on a regular basis, updating customers and escalating internally as needed
Requirements
• Strong analytical and problem-solving skills
• Superb attention to detail and excellent time management skills
• Demonstrated ability to plan, organize and prioritize work
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• Demonstrated ability to empathize with customers
• Ability to ask excellent questions and listen actively
• Technically adept and experienced with web/internet use
• Strong desire to help people and improve customer experience
• Sense of ownership and awesome team player
• Excellent verbal and written communication skills
• Pleasant, easy-going personality and sense of humor to WOW our customers
• Two years’ experience in customer support is preferred
• Knowledge of help desk/ticketing software solutions is preferred Show more details...
Our flagship software, osTicket, has been downloaded over 5 million times, and has users in over 190 countries, making it the most popular open-source ticketing software in the world. The hosted version of osTicket (SupportSystem) launched in August 2013, and has gained significant... traction in the help desk and ticketing space, with over 100 new users signing on each month.
We’re looking for a Customer Support Agent to lead our interactions with users of osTicket and SupportSystem as well as represent the voice of the customer for our engineers and developers.
This position will report to the Vice President of Operations.
You will be the lead agent providing world-class support through a variety of communication channels including email, phone, forums and social media such as Twitter and Facebook.
You may be a match for this role if you:
• Love helping people,
• Understand that you own the customer support experience,
• Possess excellent analytical and troubleshooting skills,
• Have the ability to quickly learn software products.
Key Responsibilities
• Promptly, effectively and professionally respond to customer inquiries received via phone, social media, forums, email and other avenues
• Use your mind-reading ability to read between the lines of customer inquiries, understanding and anticipating their challenges and needs
• Answer all questions related to using osTicket and SupportSystem
• Educate and empower our customers to become better osTicket and SupportSystem users• Document, report and follow-up on support issues
• Analyze trends in customer issues and suggest improvements to product and engineering teams
• Recognize potential leads and communicate those leads to sales
• Identify and draft improvements to documentation, procedures and help content
• Provide customers with application best-practice and software set-up advice
• Research case resolutions when needed to ensure thorough and accurate responses are provided
• Proactively follow up with open cases on a regular basis, updating customers and escalating internally as needed
Requirements
• Strong analytical and problem-solving skills
• Superb attention to detail and excellent time management skills
• Demonstrated ability to plan, organize and prioritize work
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
• Demonstrated ability to empathize with customers
• Ability to ask excellent questions and listen actively
• Technically adept and experienced with web/internet use
• Strong desire to help people and improve customer experience
• Sense of ownership and awesome team player
• Excellent verbal and written communication skills
• Pleasant, easy-going personality and sense of humor to WOW our customers
• Two years’ experience in customer support is preferred
• Knowledge of help desk/ticketing software solutions is preferred Show more details...
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