Payscale.com is an online platform where employees and employers can find and compare salaries. Payscale provides tools and data to help employees better understand their earning potential and make informed decisions about their careers. It also helps employers make sure they are offering fair, competitive compensation packages to attract and retain top talent. Through its proprietary salary database, Payscale enables users to compare their salary to others in their field, see how their salary stacks up to the competition, and find out how their pay has changed over time. It also provides salary negotiation advice and insights into pay trends across different industries.
He earned a Bachelor's and a Master's of Business Administration degree from Yale University. For more information about PayScale and its executive team, please visit: www.payscale.com.finance.yahoo.comPayScale's products are powered by innovative algorithms that dynamically acquire, analyze and aggregate compensation information for millions of individuals in real-time.
Fuel your comp strategy with artificial intelligence, modern data science, and abundant data.v2-wp-staging.payscale.comBuild competitive pay programs with confidence using PayScale MarketPay’s industry-leading structure development and merit matrix modeling tools.
HR and compensation professionals know the insights that fuel pay decisions are only as good as the data behind them.payscale.comThis API connection between PayScale Insight Lab and UltiPro by UKG is just one more way PayScale is helping clients get pay right.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#3,307 Site Rank
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Site age25 yrs old
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Site Owner informationWhois info
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FoundedJanuary 1, 2002
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HeadquartersSeattle,,,Washington,, U.S.
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Founder(s)Joe Giordano,John Gaffney
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Key peopleScott Torrey, CEO
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Type of sitePrivate
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Available inMultilingual
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CommercialYes
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RegistrationOptional
#3,307
25 yrs
United States
Responsibilities
• As Payscale's Help Desk Manager, you will be a strong and pragmatic team member that is passionate about solving big problems with simple solutions and driving perfection at a great company
• Ensures quality of service delivery of calls, ticket documentation, and output of Help Desk processes.
• You will provide ongoing performance, feedback and coaching to Help Desk team members via coaching and recurring 1:1 meetings.
• Work hands-on with the Help Desk team, acting as an escalation point for customer issues, supporting your team in finding solutions to complex problems
• Develop and maintain positive relationships with teams across the business
• Direct and lead by example, ensuring the team follows pre-established Help Desk policies, practices, and procedures and new ones that you help craft
• Lead projects focused on continuously improving Corporate IT services like implementing automation to lighten workloads
• Assist in developing and maintaining team OKRs and achieving a high NPS rating.
• Maintain content in our staff-facing documentation and wiki/knowledge base.
• Recommend and implement process improvements, guide team on required process documentation and related metrics. Create standards for process documentation.
• Stay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model.
• Own lifecycle management of hardware, maintain stock and protocol for consumable supplies, facilitate repair/replacement/maintenance of circulating equipment and technology-equipped facilities.
• Guides the Help Desk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age.
• Obtains feedback from customers, strategic partners, and clinical units to ensure operational effectiveness goals are being maintained.
Qualifications
• 5+ years of progressive, relevant IT experience supporting end-users with at least 2 years' experience supervising and leading a team of Help Desk staff.
• Bachelor's degree in Computer Science, or equivalent experience.
• Minimum 5 years of experience supporting Microsoft systems (Windows 8-11) and Apple systems (OS X 10-12).
• Minimum 3 years of experience leading technical projects from start to finish.
• Excellent communicator with a focus on customer service to resolve issues effectively.
• Ability to tailor support for all members of the organization.
• Problem solver who knows how to effectively utilize resources.
• Highly organized and precise, with great attention to detail.
• Experience managing enterprise software and project managing a team.
• Experience working with endpoint configuration management tools.
• Ability and desire to work autonomously while achieving results.
• Ambitious, flexible attitude in order to prioritize in a rapidly growing startup-like environment.
• Strong leadership and mentoring skills.
• Excellent verbal and written communication skills.
• Ability to travel to off-site locations.
• Availability outside of working hours to resolve emergency issues promptly.
Tools
• Active Directory
• Azure AD
• Zendesk Ticketing System
• Atlassian Products: Jira & Confluence
• JAMF
• ManageEngine
• Sophos
• Okta
• Slack
• Microsoft 365
• Mimecast/Proofpoint
• Remote Desktop/VDI/VM
• Absolute
• Zoom
• RingCentral
Compensation
In the spirit of pay transparency, we are excited to share the base salary range for this position is $95,800 -$143,800, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 15%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).
Location
We are a remote first company where you're able to work primarily from your home, with company-provided equipment to set you up for success. Our employees are distributed across the US, UK, and Canada with access to WeWork or Regus space to allow for in person collaboration. We are unable to hire in Quebec Province, Ireland, Hawaii.
Company Description
As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 53 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services, and innovative software to enable organizations such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista, and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com
• Voted Seattle's and Boston's best places to work according to Built In 2022.
• Voted one of Seattle's companies with the best benefits according to Built In 2022.
Benefits and Perks
The Highlights:
All around awesome culture where together we strive to:
• Pursue excellence every day
• Create customer value
• Compete to win (and lose!) as a team
An open and inclusive culture where you'll learn and grow through programs and resources like:
• Monthly company all hands meetings
• Regular opportunities for executive leadership exposure
• Access to top-notch learning courses through LinkedIn Learning
• Regular manager check-ins to drive performance and career growth
• A growing network of employee resource groups
• And more!
Our more standard benefits (U.S.)
• Discretionary Paid Time Off, giving you flexibility to rest, relax and recharge away from work.
• 15 Paid Company Holidays, including an extended Fourth of July Break, World Mental Health Day, and Juneteenth
• A comprehensive benefits plan including medical, dental, life, vision, disability and life insurance covered up to 100% by Payscale
• 401(k) retirement program with a fully vested immediate company match
• 12 weeks of paid parental leave
• Flexible Spending Account options for pre-tax employee allocations
Equal Opportunity Employer:
We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.
Employment Type: full-time Show more details...
As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 53 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services and innovative software to enable organizations... such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com
Job Description
As the Payscale Community Manager you will be responsible for the success of our online customer community and a key contributor to the spirit of community we are building with our customers. You will be coming in to this role to build out our community strategy and vision, manage community support, develop and distribute content, create an engaging community, in order to build trust between our customers and Payscale
Day-in-the-Life: As a Community Manager at a leading B2B SaaS company, a typical day may include the following…
• Set, plan, and implement community campaigns and strategies
• Set an overall vision for the community and evangelize internally and externally
• Nurture, optimize, and drive future feature development needs for Payscale Community platform
• Develop and implement strategies for connecting customers with self-service help content available in the help center
• Establish relationships within the community and identify opportunities for brand ambassadors
• Keep up-to-date with community and compensation trends
• Engage cross-functional teams to bring new information to your strategies and expand the reach of community impact
• Set and report regularly on community goals
• Develop, launch, and report on gamification strategy
First Year in Role:
• Month 3: You will be up and running with the knowledge of how the community works and what your role in the community is. You will have a strategy outlined, you will understand your key metrics, and will have created strong relationships with key partners across the company
• Month 6: Within 6 months you will be actively engaged with the community and will have established yourself as the `voice of Payscale’s community. Internally you will be establishing yourself as the community owner and authority. You’ll begin finding opportunities to match community engagement with the goals and efforts of other internal teams. When you hear about something being developed or released, you’ll make sure that there is a role for the community to play when it’s released. Thanks to your presence in meetings, teams will begin to recognize community as a part of their rollout and outreach strategy.
• Month 12: You will be driving the creation and execution of the community strategy and reporting results regularly. Looking back on the previous 12 months you’ll identify trends, wins, areas for improvement, and opportunities for the future. You will be leading a community of active users who receive regular engagement outreach and enjoy the benefits of a thoughtful customer community program.
Qualifications
Experience:
• Experience planning and leading initiatives
• 4 years of previous community management experience required
• Customer out reach experience
• Knowledge of CED/Community best practices
• Experience working with a Salesforce digital experience, or similar community/help portal platform
• Experience analyzing and reporting on web metrics, Salesforce experience preferred
Additional Information
Benefits and Perks – The Highlights:
All around awesome culture where together we strive to:
• Pursue excellence every day
• Create customer value
• Compete to win (and lose!) as a team
As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:
• Regular virtual company meetings
• Coffee chats
• Table for 4 Executive conversation
• Spirit Week
• Pulsing tools for continuous conversations to drive performance and career growth
• Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
• Access to top notch learning courses for all employees through LinkedIn Learning
• As well as constant re-evaluation of what our employees need to be successful at work!
Our more standard benefits include:
• Discretionary Paid Time Off – Giving employees the flexibility they need to rest, relax and recharge away from work
• 15 paid holidays including Independence Week, Juneteenth and World Mental Health Day
• 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
• Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
• FSA and HSA options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
• Company Paid Short Term Disability, Long Term Disability, and Life Insurance
• Comprehensive Paid Parental / Adoption Leave program
• 401k program with fully vested, immediate company match
Additional highlights:
• Voted Seattle’s and Boston’s best places to work according to Built In 2022.
• Voted one of Seattle’s companies with the best benefits according to Built In 2022.
Equal Opportunity Employer: We embrace equal employment opportunity.
PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs Show more details...
What You Do: As a key member of the team, you will play a highly critical and visible role across the R&D and G&A organization in providing clarity through the use of data... analytics and financial modeling.
Who you are:
• You are an inquisitive individual.
• You have a strong foundation in finance and quantitative analysis but are more than just a spreadsheet jockey or number cruncher.
• You are critical thinker, and a problem solver.
• You love process improvement.
We need someone who has the chops to interpret data, conduct rigorous analysis, and has the confidence to make recommendations and improvements to leadership.
Success in this role requires a high-level of engagement with business partners and therefore requires exceptional interpersonal skills, a focus on teamwork, collaboration, and business sense. You will be a leader in our business, on a high performing team at a fast growing company.
Day-in-the-Life: As a Financial Analyst at PayScale, you will not have a typical day, because our day-to-day can change on a dime. But here's a few things you will do here:
• Understand, extract, and automate data flows into financial software.
• Strive for operational improvement and automation of our financial reporting provided to leadership.
• Prepare monthly metrics reporting support, assist with the monthly operating budget results and forecast updates by collaborating with leadership.
• Work with leadership to understand and develop new ways to analyze our financial results with emphasis on influencing profitability.
• Work at various altitudes, from strategic/high level projects to detailed analysis.
• Ad-hoc scenario analysis that drives actionable business changes.
• Participate in the monthly close process; investigate and resolve issues.
• Assist in other various company projects and initiatives.
Qualifications
Experience:
• 2 year’s financial analysis experience in the technology industry, preferably SaaS or other subscription models.
• BA/BS Degree in Finance, Accounting, Business Admin, or similar discipline with analytical bias.
Skills:
• Technical: you are proficient in Excel and BI tools such as Tableau
• Working knowledge of SQL, and are comfortable working with a data warehouse (specifically Snowflake).
• Time management: you are able to re-prioritize on a moment's notice based on shifting business needs.
• Communication: you are great at effectively working with and communicating to senior leadership.
• Accuracy: you strive for excellence and have great attention to detail.
Tools:
• Adaptive Insights
• Netsuite
• Salesforce
• Tableau
• Snowflake Data Warehouse
Compensation
In the spirit of pay transparency, we are excited to share the base salary range for this position is $62,600 - $94,000, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 10%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).
Location
We are a remote first company where you’re able to work primarily from your home, with company-provided equipment to set you up for success. Our employees are distributed across the US, UK, and Canada with access to WeWork or Regus space to allow for in person collaboration. We are unable to hire in Quebec Province, Northern Ireland, Hawaii.
Company Description
As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees and businesses get pay right, and make sustainable fair pay a reality. Empowering more than 53 percent of the Fortune 500 in 198 countries, Payscale provides a combination of data-driven insights, best-in-class services, and innovative software to enable organizations such as Angel City Football Club, Perry Ellis International, United Healthcare, Vista, and The Washington Post to make fair and appropriate pay decisions. Pay is powerful. To learn more, visit www.payscale.com
• Voted Seattle’s and Boston’s best places to work according to Built In 2022.
• Voted one of Seattle’s companies with the best benefits according to Built In 2022.
Benefits and Perks
The Highlights:
All around awesome culture where together we strive to:
• Pursue excellence every day
• Create customer value
• Compete to win (and lose!) as a team
An open and inclusive culture where you’ll learn and grow through programs and resources like:
• Monthly company all hands meetings
• Regular opportunities for executive leadership exposure
• Access to top-notch learning courses through LinkedIn Learning
• Regular manager check-ins to drive performance and career growth
• A growing network of employee resource groups
• And more!
Our more standard benefits (for the U.S.)
• Discretionary Paid Time Off, giving you flexibility to rest, relax and recharge away from work.
• 15 Paid Company Holidays, including an extended Fourth of July Break, World Mental Health Day, and Juneteenth
• A comprehensive benefits plan including medical, dental, life, vision, disability and life insurance covered up to 100% by Payscale
• 401(k) retirement program with a fully vested immediate company match
• 12 weeks of paid parental leave
• Flexible Spending Account options for pre-tax employee allocations
Equal Opportunity Employer:
We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.
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