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Most recent job postings at ShareFile
via LinkedIn
posted_at: 10 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd
Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and tackle the bigger competitors.
Come join ShareFile! We’re building a team of rock stars to be part of our growth journey and are adding a Web Marketing Manager to join our growing ShareFile Marketing organization. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a difference—we want to talk to you!
Role Overview: ShareFile.com is a top driver of leads and bookings for our business and the face of our brand. We are looking for an experienced Web Marketing Manager to join our marketing team and help us accelerate growth and build best-in-class digital experiences. The ideal candidate has previous B2B web marketing experience and a deep understanding of web systems and modern marketing technologies. This role is an integrated role, working closely with digital and demand teams, our social/paid teams, and others on the web strategy team, including analysts.
Role Responsibilities:
• Craft web experiences that streamline the customer journey and accelerate prospects through the eCommerce funnel.
• Use analytics to help define web marketing goals, prioritize objectives, and report on KPIs
• Partner closely with the search team to grow traffic and improve on-site performance– including informing site architecture and on-site search.
• Partner with analytics teams to analyze data across the customer lifecycle to identify trends and opportunities for growth and inform design decisions
• Transform complex data into easy-to-digest stories about website performance and opportunities for improvement
• Define the web personalization programs that support eCommerce and digital and demand goals and objectives
• Work with Content Strategy and Demand teams to define and deliver audiences and personalization programs that accelerate the customer journey
• Deliver web personalization and audience segmentation innovations
• Measure and report performance of all personalization and chat programs, and assess against goals
• Utilize strong project management skills to track, communicate status, and deliver personalized experiences and operational projects on time
Your Superhero Uniform Includes:
• BA/BS in Business, Marketing, or a related discipline
• 3-5 years of B2B web marketing experience
• Understanding of website/app development processes
• Ability to lead IA/sitemap development, UX research, event tracking/goal conversion planning and web content strategy, leveraging target audience and SEO research that inform the overall web strategy
Your Superhero Strengths Include:
• Strong project management skills– including the ability to prioritize and balance multiple projects with competing deadlines
• Strong understanding of digital analytics and experience with digital analytics (Google Analytics preferred)
• Hands-on experience with headless content management systems
• Understanding of B2B demand generation channels and how they interplay with website technology, architecture, and content
• Proven experience setting channel targets and managing KPIs
• Strong analytical skills (quantitative and qualitative), with the ability to distill large amounts of data into simple language and action plans
• Experience working with design and development teams–including knowledge of front-end and back-end web development
• Excellent interpersonal skills, with ability to establish credibility with key business partners within
• Excellent planning, communication, and organization skills
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
Come join ShareFile! We’re building a team of rock stars to be part of our growth journey and are adding a Web Marketing Manager to join our growing ShareFile Marketing organization. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a difference—we want to talk to you!
Role Overview: ShareFile.com is a top driver of leads and bookings for our business and the face of our brand. We are looking for an experienced Web Marketing Manager to join our marketing team and help us accelerate growth and build best-in-class digital experiences. The ideal candidate has previous B2B web marketing experience and a deep understanding of web systems and modern marketing technologies. This role is an integrated role, working closely with digital and demand teams, our social/paid teams, and others on the web strategy team, including analysts.
Role Responsibilities:
• Craft web experiences that streamline the customer journey and accelerate prospects through the eCommerce funnel.
• Use analytics to help define web marketing goals, prioritize objectives, and report on KPIs
• Partner closely with the search team to grow traffic and improve on-site performance– including informing site architecture and on-site search.
• Partner with analytics teams to analyze data across the customer lifecycle to identify trends and opportunities for growth and inform design decisions
• Transform complex data into easy-to-digest stories about website performance and opportunities for improvement
• Define the web personalization programs that support eCommerce and digital and demand goals and objectives
• Work with Content Strategy and Demand teams to define and deliver audiences and personalization programs that accelerate the customer journey
• Deliver web personalization and audience segmentation innovations
• Measure and report performance of all personalization and chat programs, and assess against goals
• Utilize strong project management skills to track, communicate status, and deliver personalized experiences and operational projects on time
Your Superhero Uniform Includes:
• BA/BS in Business, Marketing, or a related discipline
• 3-5 years of B2B web marketing experience
• Understanding of website/app development processes
• Ability to lead IA/sitemap development, UX research, event tracking/goal conversion planning and web content strategy, leveraging target audience and SEO research that inform the overall web strategy
Your Superhero Strengths Include:
• Strong project management skills– including the ability to prioritize and balance multiple projects with competing deadlines
• Strong understanding of digital analytics and experience with digital analytics (Google Analytics preferred)
• Hands-on experience with headless content management systems
• Understanding of B2B demand generation channels and how they interplay with website technology, architecture, and content
• Proven experience setting channel targets and managing KPIs
• Strong analytical skills (quantitative and qualitative), with the ability to distill large amounts of data into simple language and action plans
• Experience working with design and development teams–including knowledge of front-end and back-end web development
• Excellent interpersonal skills, with ability to establish credibility with key business partners within
• Excellent planning, communication, and organization skills
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile, part of Cloud Software Group, is a business where we see the highest growth potential and we are building a team to capture it!
As the Manager of Data and Analytics, you will be responsible for establishing and maintaining a data and... analytics strategy to drive double-digit growth on
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile, part of Cloud Software Group, is a business where we see the highest growth potential and we are building a team to capture it!
As the Manager of Data and Analytics, you will be responsible for establishing and maintaining a data and... analytics strategy to drive double-digit growth on a $200M+ business. Your goal: establish a data foundation across current and future state systems architecture, build operational reporting capabilities for business leaders to monitor the business and get ahead of risk, and establish a proactive and predictive practice to accelerate growth and optimize business outcomes.
Job Description Details:
Now, let’s get to the details.
• Design & maintain a master data management & reporting strategy anchored on continuous development for leveraging industry trends, solutions, and benchmark guidance.
• Establish a data model across multiple data sources and systems inclusive of prospect & market analytics, GTM trends, opportunity analytics, product and customer data, product usage data, post-sales support, and digital footprint data.
• Operationalize processes & establish a delivery methodology for stakeholder engagement (ex. intake/requirements, delivery, stakeholder engagement)
• Interact with business stakeholders and systems teams to understand user needs and translate them into technical/data requirements.
• Operational accountability for the daily execution, monitoring, issue remediation, and continuous improvement for all ShareFile business data services.
• Responsible for data quality, data enrichment and compliance.
• Hire, lead, and develop a team of analysts and data engineers who will translate business needs into data solutions.
• Define KPIs and targets for the ShareFile business, automate reporting, and proactively monitor the business. Leverage insights to mitigate risk and drive action with business stakeholders.
• Build a framework to allow for customer self-service and data insight consumption taking a continues improvement lens to all data needs and reporting.
• Evolve the business from reactive to proactive & predictive. Implement a digital and data science strategy designed to drive business decisions, mitigate risk & build growth levers.
• Serve as an SME for data mining & modeling, and reporting against all areas of the business.
Qualifications & Requirements:
• 5+ years’ experience in data and architecture roles with experience in data analysis using ETL tools
• Expert data and reporting skills for quantitative analysis & data sharing including experience with XLS, Business Intelligence Object reporting, SQL, Tableau. Experience with ML tools (Phython, R) a plus.
• If not based in Raleigh, ability to travel up to 25% of the time
• Ability to flex schedule to accommodate multiple time zones & support end of quarter requirements
Your Superhero Strengths Include:
• Ability to distill & transform data into business insights, identifying meaningful indicators and trends
• Sharp attention to detail and accuracy in data reporting
• Startup mindset – highly passionate, team player, high sense of urgency, willingness to roll up sleeves and ability to deal with ambiguity in a fast-paced business
• Ability to manage multiple priorities and meet deadlines
• Lens for continuous optimization, automation to drive efficiency, scale, and accuracy
• Strong technical skills with continuous learning mindset to develop a deeper understanding of the business
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
As the Manager of Data and Analytics, you will be responsible for establishing and maintaining a data and... analytics strategy to drive double-digit growth on a $200M+ business. Your goal: establish a data foundation across current and future state systems architecture, build operational reporting capabilities for business leaders to monitor the business and get ahead of risk, and establish a proactive and predictive practice to accelerate growth and optimize business outcomes.
Job Description Details:
Now, let’s get to the details.
• Design & maintain a master data management & reporting strategy anchored on continuous development for leveraging industry trends, solutions, and benchmark guidance.
• Establish a data model across multiple data sources and systems inclusive of prospect & market analytics, GTM trends, opportunity analytics, product and customer data, product usage data, post-sales support, and digital footprint data.
• Operationalize processes & establish a delivery methodology for stakeholder engagement (ex. intake/requirements, delivery, stakeholder engagement)
• Interact with business stakeholders and systems teams to understand user needs and translate them into technical/data requirements.
• Operational accountability for the daily execution, monitoring, issue remediation, and continuous improvement for all ShareFile business data services.
• Responsible for data quality, data enrichment and compliance.
• Hire, lead, and develop a team of analysts and data engineers who will translate business needs into data solutions.
• Define KPIs and targets for the ShareFile business, automate reporting, and proactively monitor the business. Leverage insights to mitigate risk and drive action with business stakeholders.
• Build a framework to allow for customer self-service and data insight consumption taking a continues improvement lens to all data needs and reporting.
• Evolve the business from reactive to proactive & predictive. Implement a digital and data science strategy designed to drive business decisions, mitigate risk & build growth levers.
• Serve as an SME for data mining & modeling, and reporting against all areas of the business.
Qualifications & Requirements:
• 5+ years’ experience in data and architecture roles with experience in data analysis using ETL tools
• Expert data and reporting skills for quantitative analysis & data sharing including experience with XLS, Business Intelligence Object reporting, SQL, Tableau. Experience with ML tools (Phython, R) a plus.
• If not based in Raleigh, ability to travel up to 25% of the time
• Ability to flex schedule to accommodate multiple time zones & support end of quarter requirements
Your Superhero Strengths Include:
• Ability to distill & transform data into business insights, identifying meaningful indicators and trends
• Sharp attention to detail and accuracy in data reporting
• Startup mindset – highly passionate, team player, high sense of urgency, willingness to roll up sleeves and ability to deal with ambiguity in a fast-paced business
• Ability to manage multiple priorities and meet deadlines
• Lens for continuous optimization, automation to drive efficiency, scale, and accuracy
• Strong technical skills with continuous learning mindset to develop a deeper understanding of the business
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and tackle the bigger competitors.
Adoption is the key to customer success. In this role, you will be measured on getting our customers to first time use as well as meaningful active use. In addition, you will train customers on best practices to use our solutions and serve as the point of contact for any non-technical support problems that arise. The Customer Success Engineer is accountable for retaining customer via adoption, finding expansion opportunities, and building advocacy. You will establish programs and processes, working with stakeholders throughout ShareFile for proactive engagement with customers to continuously deliver value to the customer. The Customer Success Engineer takes responsibility for repeatedly assessing, reporting, and acting on customer health to identify accounts at risk as early as possible and to identity accounts that are prime for expansion.
Role Overview:
• Requires practical knowledge of product or similar customer success roles that have been held.
• Ensure customer adoption and retention.
• Own process post sales and drive the customer to get to First Active Use, Meaningful Use, and increased Total Active Use.
• Conduct Webinars and build training content for low-touch customers. High touch customers will require more of a 1-1 approach to ensure their success with ShareFile, RightSignature, and Podio.
• As adoption increases, identify expansion plays from department to department for full wall to wall product adoption.
Your Superhero uniform Includes:
• Experience working with Customer Success teams on SaaS B2B or B2C products
• Laser focus on solutions and outcomes
• Multi-tasker at heart
• Provide strategic and analytic insights in all areas
• Communicates crisply and with intent
• Plays independently and well with others
Your Superhero Strengths Include:
• 4 or more years of experience in Customer Success, Support, or related field
• Bachelor's degree or equivalent experience preferred
• Requires practical knowledge of product support (ShareFile, RightSignature, and/or Podio) or similar experience from prior customer success roles
• Responsible for adjusting or recommending enhancements in systems and processes to solve problems or improve effectiveness of job area
• Understanding of broader complex business needs and focusing resolutions around them
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
Adoption is the key to customer success. In this role, you will be measured on getting our customers to first time use as well as meaningful active use. In addition, you will train customers on best practices to use our solutions and serve as the point of contact for any non-technical support problems that arise. The Customer Success Engineer is accountable for retaining customer via adoption, finding expansion opportunities, and building advocacy. You will establish programs and processes, working with stakeholders throughout ShareFile for proactive engagement with customers to continuously deliver value to the customer. The Customer Success Engineer takes responsibility for repeatedly assessing, reporting, and acting on customer health to identify accounts at risk as early as possible and to identity accounts that are prime for expansion.
Role Overview:
• Requires practical knowledge of product or similar customer success roles that have been held.
• Ensure customer adoption and retention.
• Own process post sales and drive the customer to get to First Active Use, Meaningful Use, and increased Total Active Use.
• Conduct Webinars and build training content for low-touch customers. High touch customers will require more of a 1-1 approach to ensure their success with ShareFile, RightSignature, and Podio.
• As adoption increases, identify expansion plays from department to department for full wall to wall product adoption.
Your Superhero uniform Includes:
• Experience working with Customer Success teams on SaaS B2B or B2C products
• Laser focus on solutions and outcomes
• Multi-tasker at heart
• Provide strategic and analytic insights in all areas
• Communicates crisply and with intent
• Plays independently and well with others
Your Superhero Strengths Include:
• 4 or more years of experience in Customer Success, Support, or related field
• Bachelor's degree or equivalent experience preferred
• Requires practical knowledge of product support (ShareFile, RightSignature, and/or Podio) or similar experience from prior customer success roles
• Responsible for adjusting or recommending enhancements in systems and processes to solve problems or improve effectiveness of job area
• Understanding of broader complex business needs and focusing resolutions around them
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger... competitors.
As Product Counsel, you will have
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger... competitors.
As Product Counsel, you will have a seat at the table with our Product and Engineering Leaders to support product development in a +$200M business realizing double digit growth in a fast growing market. Your goal: to become deeply embedded with the Product and Engineering teams as a trusted legal advisor providing proactive and agile support to multiple areas of our ShareFile business.
Role Overview
Now, let’s get to the details. This role will provide legal support in a fast-paced dynamic environment for all relevant areas including product design, development and release, marketing, data protection, security and compliance. You will be working with business leaders across the ShareFile business unit as well as members of the Cloud Software Group Legal Team and a variety of other functions including Finance, Marketing, Procurement, Sales, Operations etc. to support the Product and Engineering organization and business leaders. This role requires a business-minded in-house lawyer who will partner with multiple innovative product teams around the world to ensure that ShareFile’s products and services are structured to achieve the business unit strategy while complying with applicable regulations in multiple jurisdictions. This role will report into the ShareFile General Counsel and be part of a small team dedicated to the ShareFile business unit.
What You Will Be Doing:
• Partner closely with Product Management, Engineering, Design, Marketing, Compliance, Support and Operations teams and provide counsel and advise on a wide variety of complex and developing legal, regulatory and compliance issues in connection with the delivery of cloud services. Advise on requirements affecting all stages of a product's life cycle, including design, development, marketing, public relations, product launch and distribution, and related product regulatory concerns;
• Support sales cycle, including developing and managing options for company agreements (including with customers, partners and vendors), answering questions, providing documentation, facilitating sales execution and negotiating agreements alongside commercial counsel;
• Serve as a liaison and issuer spotter for other legal team members in a matrixed organization with product teams, including in the areas of intellectual property, privacy, security and trade compliance;
• Ensure compliance with U.S. and international laws and regulations and company policy dealing with intellectual property, privacy, security, trade compliance and other applicable laws;
• Analyze, structure, draft, and negotiate technology development, licensing, and other commercial agreements and provide ongoing legal counseling in the areas of intellectual property, technology, and licensing;
• Review, draft and advise on advertising and marketing materials, including press releases, packaging, product launch collateral, sweepstakes, promotions, and other related items;
• Conduct training for the legal team as well as internal teams.
Your Superhero Uniform Includes:
• Juris Doctor from an accredited U.S. law school, active license to practice law in a US state with at least 5 years experience;
• In-house technology company experience preferably in a SaaS business;
• Significant experience with intellectual property, licensing, privacy and trade compliance in the technology sector;
• Ability to communicate effectively with product managers and engineers and apply legal principles based on understanding of technology architectures and principles;
• Able to multi-task, work independently in a fast-paced environment and to interface with internal departments and all levels of management;
• Maintain current understanding of best practices related to legal issues in product development and marketing for technology companies;
• Strong drafting and negotiation skills;
• A self-starter and fast learner who likes a challenge.
Your Superhero Strengths Include:
• Prior product counseling experience with a technology company;
• Startup mindset – highly passionate, team player, high sense of urgency, willingness to roll up sleeves and ability to deal with ambiguity in a fast-paced business;
• Experience with HIPAA compliance is highly desired;
• Excellent attention to detail, superior oral and written communication skills, well-honed analytical skills and strong project management skills;
• Strong technical skills with a continuous learning mindset to develop a deeper understanding of the business.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
NYC generally ranges $190k-$254k (min-max)
Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
As Product Counsel, you will have a seat at the table with our Product and Engineering Leaders to support product development in a +$200M business realizing double digit growth in a fast growing market. Your goal: to become deeply embedded with the Product and Engineering teams as a trusted legal advisor providing proactive and agile support to multiple areas of our ShareFile business.
Role Overview
Now, let’s get to the details. This role will provide legal support in a fast-paced dynamic environment for all relevant areas including product design, development and release, marketing, data protection, security and compliance. You will be working with business leaders across the ShareFile business unit as well as members of the Cloud Software Group Legal Team and a variety of other functions including Finance, Marketing, Procurement, Sales, Operations etc. to support the Product and Engineering organization and business leaders. This role requires a business-minded in-house lawyer who will partner with multiple innovative product teams around the world to ensure that ShareFile’s products and services are structured to achieve the business unit strategy while complying with applicable regulations in multiple jurisdictions. This role will report into the ShareFile General Counsel and be part of a small team dedicated to the ShareFile business unit.
What You Will Be Doing:
• Partner closely with Product Management, Engineering, Design, Marketing, Compliance, Support and Operations teams and provide counsel and advise on a wide variety of complex and developing legal, regulatory and compliance issues in connection with the delivery of cloud services. Advise on requirements affecting all stages of a product's life cycle, including design, development, marketing, public relations, product launch and distribution, and related product regulatory concerns;
• Support sales cycle, including developing and managing options for company agreements (including with customers, partners and vendors), answering questions, providing documentation, facilitating sales execution and negotiating agreements alongside commercial counsel;
• Serve as a liaison and issuer spotter for other legal team members in a matrixed organization with product teams, including in the areas of intellectual property, privacy, security and trade compliance;
• Ensure compliance with U.S. and international laws and regulations and company policy dealing with intellectual property, privacy, security, trade compliance and other applicable laws;
• Analyze, structure, draft, and negotiate technology development, licensing, and other commercial agreements and provide ongoing legal counseling in the areas of intellectual property, technology, and licensing;
• Review, draft and advise on advertising and marketing materials, including press releases, packaging, product launch collateral, sweepstakes, promotions, and other related items;
• Conduct training for the legal team as well as internal teams.
Your Superhero Uniform Includes:
• Juris Doctor from an accredited U.S. law school, active license to practice law in a US state with at least 5 years experience;
• In-house technology company experience preferably in a SaaS business;
• Significant experience with intellectual property, licensing, privacy and trade compliance in the technology sector;
• Ability to communicate effectively with product managers and engineers and apply legal principles based on understanding of technology architectures and principles;
• Able to multi-task, work independently in a fast-paced environment and to interface with internal departments and all levels of management;
• Maintain current understanding of best practices related to legal issues in product development and marketing for technology companies;
• Strong drafting and negotiation skills;
• A self-starter and fast learner who likes a challenge.
Your Superhero Strengths Include:
• Prior product counseling experience with a technology company;
• Startup mindset – highly passionate, team player, high sense of urgency, willingness to roll up sleeves and ability to deal with ambiguity in a fast-paced business;
• Experience with HIPAA compliance is highly desired;
• Excellent attention to detail, superior oral and written communication skills, well-honed analytical skills and strong project management skills;
• Strong technical skills with a continuous learning mindset to develop a deeper understanding of the business.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
NYC generally ranges $190k-$254k (min-max)
Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via LinkedIn
posted_at: 9 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and tackle the bigger competitors.
As a Senior Software Engineer on the Templates & Integration teams, you will help to build the next generation of integration platform for our customers. Your goal: build the systems and user experiences that allow our customers to use external systems in ShareFile and enable robust vertical solutions for accounting, financial and other industries.
Role Overview:
Now, let’s get to the details. This role will act as a technical leader on their team with a focus on external integrations and templates for vertical solutions across all portfolio products.
This includes:
• Strategy
• Trusted Advisor: As a senior engineer in the Templates & Integration area, the team will be looking to you to design and build systems that enables our customers to use external integrations inside ShareFile.
• Building the Right Things: Work with stakeholders to understand their needs and ensure that they have the systems and behaviors in place when they need them.
• Subject Matter Expert (SME): Serve as an SME for features owned by the Templates & Integration team.
• Execution
• Technical Excellence: Drive high-quality design and implementation of systems and user experiences.
• Leadership: Act as a mentor for junior members of the Templates & Integration team.
• Stakeholder Engagement: Contribute to regular engagements with critical cross-functional stakeholders such as other engineering teams, product design, product management, marketing, and operations.
Your Superhero Uniform Includes:
• 5+ years of relevant experience developing software in a team environment.
• Strong experience in modern web frameworks (React, Angular or Vue).
• Strong experience in developing and deploying cloud-native scalable and resilient event-driven and API-based microservices using Node.js or .Net stack on AWS or Azure.
• Demonstrated history of providing high-quality solutions to complex technical challenges.
• An ability to receive ambiguous requirements and work with stakeholders to refine them into clear and concise ones that others on your team can execute against.
Your Superhero Strengths Include:
• Experience building integration platforms and workflow automation services for SaaS solutions.
• Experience in serverless technologies, such as AWS Lambda.
• Startup mindset – highly passionate, team player, high sense of urgency, willingness to roll up sleeves and ability to deal with ambiguity in a fast-paced business.
• Lens for continuous optimization, automation to drive efficiency, scale, and accuracy.
• Strong technical skills with continuous learning mindset to develop a deeper understanding of the business.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
As a Senior Software Engineer on the Templates & Integration teams, you will help to build the next generation of integration platform for our customers. Your goal: build the systems and user experiences that allow our customers to use external systems in ShareFile and enable robust vertical solutions for accounting, financial and other industries.
Role Overview:
Now, let’s get to the details. This role will act as a technical leader on their team with a focus on external integrations and templates for vertical solutions across all portfolio products.
This includes:
• Strategy
• Trusted Advisor: As a senior engineer in the Templates & Integration area, the team will be looking to you to design and build systems that enables our customers to use external integrations inside ShareFile.
• Building the Right Things: Work with stakeholders to understand their needs and ensure that they have the systems and behaviors in place when they need them.
• Subject Matter Expert (SME): Serve as an SME for features owned by the Templates & Integration team.
• Execution
• Technical Excellence: Drive high-quality design and implementation of systems and user experiences.
• Leadership: Act as a mentor for junior members of the Templates & Integration team.
• Stakeholder Engagement: Contribute to regular engagements with critical cross-functional stakeholders such as other engineering teams, product design, product management, marketing, and operations.
Your Superhero Uniform Includes:
• 5+ years of relevant experience developing software in a team environment.
• Strong experience in modern web frameworks (React, Angular or Vue).
• Strong experience in developing and deploying cloud-native scalable and resilient event-driven and API-based microservices using Node.js or .Net stack on AWS or Azure.
• Demonstrated history of providing high-quality solutions to complex technical challenges.
• An ability to receive ambiguous requirements and work with stakeholders to refine them into clear and concise ones that others on your team can execute against.
Your Superhero Strengths Include:
• Experience building integration platforms and workflow automation services for SaaS solutions.
• Experience in serverless technologies, such as AWS Lambda.
• Startup mindset – highly passionate, team player, high sense of urgency, willingness to roll up sleeves and ability to deal with ambiguity in a fast-paced business.
• Lens for continuous optimization, automation to drive efficiency, scale, and accuracy.
• Strong technical skills with continuous learning mindset to develop a deeper understanding of the business.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via Careers - Cloud Software Group
posted_at: 16 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd
Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and tackle the bigger competitors.
Come join ShareFile! We’re building a team of rock stars to be part of our growth journey and are adding a Social Media Manager to join our growing ShareFile Marketing organization. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a difference—we want to talk to you!
Role Overview: The Social Media Manager is responsible for developing and managing ShareFile’s social media identity and will lead the communication of the brand in a positive, authentic way across social channels. You will plan, develop, implement, and monitor ShareFile’s organic social media strategy and execution. You will create and manage a social content calendar to build community online, analyze engagement data, and identify trends in customer interactions. The ideal candidate will have direct experience copywriting and in content management and is a creative individual with a passion for connecting with current and future customers.
Responsibilities:
· Develop, implement, and manage our social media strategy to enhance brand reputation, build awareness and increase engagement.
· Develop content strategy and build digital campaigns that maximize the potential across social channels, including LinkedIn, Facebook, Instagram, Twitter, and YouTube.
· Create social media content calendar, craft compelling content, and oversee all social media content that will be engaging for ShareFile audiences.
· Monitor all aspects of social media interaction between customers and ShareFile and support a strategy to respond to queries and comments, ensuring a positive customer service experience and building on our engaged audience.
· Lead education, trainings, and workshops for internal teams on best practices for social media usage.
· Develop executive communication plan using social channels, specifically LinkedIn.
· Identify trends in customer interactions and stay current on social media best practices and technologies.
· Define and analyze KPIs for social campaigns and generate reports / dashboards tracking key social metrics.
Your Superhero Uniform Includes:
· BA/BS degree required, business, journalism, communications, or marketing preferred
· 3 - 5 years of experience as a social media manager or a similar role; additional experience as a copywriter and/or content manager preferred
· Demonstrated track record of creating social media strategies, crafting engaging content, and utilizing social media platforms (e.g. Hootsuite, Sprout or HubSpot)
· Knowledge of best practices for social media platforms including LinkedIn, Facebook, Instagram, Twitter, and YouTube
· Good understanding of social media KPIs and ability to derive actionable insights from data
Your Superhero Strengths Include:
· Ability to operate and multi-task in fast-paced and dynamic environment; thrives under pressure and deadlines
· Ability to balance multiple priorities, and to quickly adjust strategy and execution when receiving new information / direction
· Excellent verbal and written communication skills
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
Come join ShareFile! We’re building a team of rock stars to be part of our growth journey and are adding a Social Media Manager to join our growing ShareFile Marketing organization. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a difference—we want to talk to you!
Role Overview: The Social Media Manager is responsible for developing and managing ShareFile’s social media identity and will lead the communication of the brand in a positive, authentic way across social channels. You will plan, develop, implement, and monitor ShareFile’s organic social media strategy and execution. You will create and manage a social content calendar to build community online, analyze engagement data, and identify trends in customer interactions. The ideal candidate will have direct experience copywriting and in content management and is a creative individual with a passion for connecting with current and future customers.
Responsibilities:
· Develop, implement, and manage our social media strategy to enhance brand reputation, build awareness and increase engagement.
· Develop content strategy and build digital campaigns that maximize the potential across social channels, including LinkedIn, Facebook, Instagram, Twitter, and YouTube.
· Create social media content calendar, craft compelling content, and oversee all social media content that will be engaging for ShareFile audiences.
· Monitor all aspects of social media interaction between customers and ShareFile and support a strategy to respond to queries and comments, ensuring a positive customer service experience and building on our engaged audience.
· Lead education, trainings, and workshops for internal teams on best practices for social media usage.
· Develop executive communication plan using social channels, specifically LinkedIn.
· Identify trends in customer interactions and stay current on social media best practices and technologies.
· Define and analyze KPIs for social campaigns and generate reports / dashboards tracking key social metrics.
Your Superhero Uniform Includes:
· BA/BS degree required, business, journalism, communications, or marketing preferred
· 3 - 5 years of experience as a social media manager or a similar role; additional experience as a copywriter and/or content manager preferred
· Demonstrated track record of creating social media strategies, crafting engaging content, and utilizing social media platforms (e.g. Hootsuite, Sprout or HubSpot)
· Knowledge of best practices for social media platforms including LinkedIn, Facebook, Instagram, Twitter, and YouTube
· Good understanding of social media KPIs and ability to derive actionable insights from data
Your Superhero Strengths Include:
· Ability to operate and multi-task in fast-paced and dynamic environment; thrives under pressure and deadlines
· Ability to balance multiple priorities, and to quickly adjust strategy and execution when receiving new information / direction
· Excellent verbal and written communication skills
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via Careers - Cloud Software Group
schedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd
Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and tackle the bigger competitors.
Come join ShareFile! We’re building a team of rock stars to be part of our growth journey and are adding a Marketing Communications Manager to join our growing ShareFile Marketing organization. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a difference—we want to talk to you!
Role Overview: The Marketing Communications Manager is responsible for managing the implementation of the marketing communications strategy and programs, including the planning, implementing and monitoring ShareFile’s organic social media strategy and execution. This role will propel the ShareFile brand image through consistent messaging and strategy. He/She will create and manage a social content calendar to build community online, analyze engagement data, and identify trends in customer interactions. The ideal candidate will have direct experience copywriting and in content management. Strong interpersonal, presentation and communication skills are key for this role.
Role Responsibilities:
• Develop, implement and manage our social media strategy to increase awareness and drive engagement
• Design, develop and distribute consistent themes, messaging and branding throughout all communication
• Create social media content calendar, craft compelling content, and oversee all social media content that will be engaging for ShareFile audiences
• Supervise all aspects of social media interaction between customers and ShareFile, and ensure a positive customer service experience
• Develop plans to grow followers on LinkedIn, Facebook, Twitter and YouTube
• Develop and implement marketing and communications strategies and monitor their success
• Create internal and external resources required for communication
• Ensure that project milestones/goals are met and adhering to approved budgets
• Collaborate with cross-functional teams and coordinate with agency partners / vendors to produce effective materials
Your Superhero Uniform Includes:
• BA/BS degree required, business, journalism, communications or marketing preferred
• 3 - 7 years of marketing, communications and/or social media experience
Your Superhero Strengths Include:
• Excellent knowledge of LinkedIn, Facebook, Twitter and YouTube
• Good understanding of social media KPIs
• Organized and able to multitask
• Proficient using multi-social posting programs such as Hootsuite or HubSpot
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
Come join ShareFile! We’re building a team of rock stars to be part of our growth journey and are adding a Marketing Communications Manager to join our growing ShareFile Marketing organization. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a difference—we want to talk to you!
Role Overview: The Marketing Communications Manager is responsible for managing the implementation of the marketing communications strategy and programs, including the planning, implementing and monitoring ShareFile’s organic social media strategy and execution. This role will propel the ShareFile brand image through consistent messaging and strategy. He/She will create and manage a social content calendar to build community online, analyze engagement data, and identify trends in customer interactions. The ideal candidate will have direct experience copywriting and in content management. Strong interpersonal, presentation and communication skills are key for this role.
Role Responsibilities:
• Develop, implement and manage our social media strategy to increase awareness and drive engagement
• Design, develop and distribute consistent themes, messaging and branding throughout all communication
• Create social media content calendar, craft compelling content, and oversee all social media content that will be engaging for ShareFile audiences
• Supervise all aspects of social media interaction between customers and ShareFile, and ensure a positive customer service experience
• Develop plans to grow followers on LinkedIn, Facebook, Twitter and YouTube
• Develop and implement marketing and communications strategies and monitor their success
• Create internal and external resources required for communication
• Ensure that project milestones/goals are met and adhering to approved budgets
• Collaborate with cross-functional teams and coordinate with agency partners / vendors to produce effective materials
Your Superhero Uniform Includes:
• BA/BS degree required, business, journalism, communications or marketing preferred
• 3 - 7 years of marketing, communications and/or social media experience
Your Superhero Strengths Include:
• Excellent knowledge of LinkedIn, Facebook, Twitter and YouTube
• Good understanding of social media KPIs
• Organized and able to multitask
• Proficient using multi-social posting programs such as Hootsuite or HubSpot
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via LinkedIn
posted_at: 8 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger... competitors.
As a Senior Cloud Engineer, you will
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger... competitors.
As a Senior Cloud Engineer, you will love solving problems and enjoy learning new technologies. You are a curious with a passion for learning how things work and experience in collaborating toward solutions to complex problems. You have an understanding of the software development lifecycle process, computer science fundamentals, operating systems, computer networking, and are proficient in one or more object oriented programming language (C# Net, Java, .NET Microservices, Asp .NET Core). You have experience in Containerization (Docker) and orchestration (Kubernetes) as well have written clean code and Infrastructure-as-Code administration, we’d love to speak with you!
Role Overview:
You will work on teams directly impacting our mission of building the next evolution of the knowledge worker digital frontier. ShareFile content file sharing meets real-time collaboration. Accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit—even get legally binding e-signatures seamlessly—on any device. Plus, with real-time tracking, you always know exactly where things stand. We strive to redefine the employee experience by increasing engagement and productivity in the workplace. We do this by prioritizing, guiding, and automating work at the personal level.
Your Superhero uniform Includes:
• Develop software with one or more languages (C#, Java, Python, Go, Node.js)
• Proficiency in one or more cloud providers (AWS, Azure, GCP) or in large-scale SaaS on any platform
• Know when to build new or leverage/enhance an existing solution to solve a challenge.
• Have a wide range of skills, including some of the following:
• Health – Providing metrics, analytics, and observability in cloud systems
• Application Hosting – Common patterns to host applications (Kubernetes, Docker, FaaS)
• Networking – Security and connectivity between, into, and out of cloud services
• Delivery – Deliver cloud applications and resources reliably and without downtime
• Databases – Selecting and leveraging different database types and libraries
• Provide common solutions to multiple teams by identifying and addressing patterns in infrastructure and applications
• Drive best practices in library usage and end-to-end architecture
• Work with other development teams to design scalable, robust systems using cloud native architecture principles
• Drive solutions for systems or applications at scale
Your Superhero Strengths Include:
• You have at least 4 years of hands on experience deploying, securing, monitoring optimized Cloud services in AWS.
• Requires a University Degree or equivalent experience and minimum 4 years of prior SRE experience; or an advanced degree without experience.
• Proficient with at least 2 or more of the following technologies: C# Net, NET Microservices, Asp .NET Core, and DevOps tooling.
• You have the skill and ability to notice/observe patterns and ways to increase efficiency, reduce downtime, optimize costs, and maintain performance at scale.
• Demonstrable experience in Containerization-Docker and orchestration (Kubernetes).
• Demonstrable experience with Infrastructure as Code (Terraform, Cloud Formation, Ansible) development.
• Proficient with monitoring and observability tooling such as Splunk, New Relic, and Data Dog.
Nice to have Superpowers:
• Kubernetes CKA or CKAD certification.
• Experience with Datastores: SQL Server, PostgreSQL, MongoDB, or Cosmos Database.
• CCNP Cloud Certification
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
As a Senior Cloud Engineer, you will love solving problems and enjoy learning new technologies. You are a curious with a passion for learning how things work and experience in collaborating toward solutions to complex problems. You have an understanding of the software development lifecycle process, computer science fundamentals, operating systems, computer networking, and are proficient in one or more object oriented programming language (C# Net, Java, .NET Microservices, Asp .NET Core). You have experience in Containerization (Docker) and orchestration (Kubernetes) as well have written clean code and Infrastructure-as-Code administration, we’d love to speak with you!
Role Overview:
You will work on teams directly impacting our mission of building the next evolution of the knowledge worker digital frontier. ShareFile content file sharing meets real-time collaboration. Accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit—even get legally binding e-signatures seamlessly—on any device. Plus, with real-time tracking, you always know exactly where things stand. We strive to redefine the employee experience by increasing engagement and productivity in the workplace. We do this by prioritizing, guiding, and automating work at the personal level.
Your Superhero uniform Includes:
• Develop software with one or more languages (C#, Java, Python, Go, Node.js)
• Proficiency in one or more cloud providers (AWS, Azure, GCP) or in large-scale SaaS on any platform
• Know when to build new or leverage/enhance an existing solution to solve a challenge.
• Have a wide range of skills, including some of the following:
• Health – Providing metrics, analytics, and observability in cloud systems
• Application Hosting – Common patterns to host applications (Kubernetes, Docker, FaaS)
• Networking – Security and connectivity between, into, and out of cloud services
• Delivery – Deliver cloud applications and resources reliably and without downtime
• Databases – Selecting and leveraging different database types and libraries
• Provide common solutions to multiple teams by identifying and addressing patterns in infrastructure and applications
• Drive best practices in library usage and end-to-end architecture
• Work with other development teams to design scalable, robust systems using cloud native architecture principles
• Drive solutions for systems or applications at scale
Your Superhero Strengths Include:
• You have at least 4 years of hands on experience deploying, securing, monitoring optimized Cloud services in AWS.
• Requires a University Degree or equivalent experience and minimum 4 years of prior SRE experience; or an advanced degree without experience.
• Proficient with at least 2 or more of the following technologies: C# Net, NET Microservices, Asp .NET Core, and DevOps tooling.
• You have the skill and ability to notice/observe patterns and ways to increase efficiency, reduce downtime, optimize costs, and maintain performance at scale.
• Demonstrable experience in Containerization-Docker and orchestration (Kubernetes).
• Demonstrable experience with Infrastructure as Code (Terraform, Cloud Formation, Ansible) development.
• Proficient with monitoring and observability tooling such as Splunk, New Relic, and Data Dog.
Nice to have Superpowers:
• Kubernetes CKA or CKAD certification.
• Experience with Datastores: SQL Server, PostgreSQL, MongoDB, or Cosmos Database.
• CCNP Cloud Certification
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via LinkedIn
posted_at: 16 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and tackle the bigger competitors.
Come join ShareFile! We’re building a team of rock stars to be part of our growth journey and are adding a Senior SEO Marketing Manager to join our growing ShareFile Marketing organization. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a difference—we want to talk to you!
Role Overview: The Senior SEO Marketing Manager will plan and execute SEO activities to help us achieve our business goals. This position establishes and executes the strategies for organic search and SEO, working in conjunction with paid SEM efforts. This position is also responsible for day-to-day collaboration with the Content team for the development of on- and off-site SEO tactics, driving expansion efforts, and reporting.
Responsibilities Include:
• Day-to-day execution of organic search engine marketing campaigns in conjunction with paid SEM including, but not limited to keyword research, competitive research, content creation and optimization, back-linking, tagging and editorial calendar creation. Planning and execution of on- and off page SEO tactics.
• Research and strategic planning for organic search campaigns, working in conjunction with Digital Demand Strategy team to align SEO with paid campaigns.
• Provide key input, tracking and day to day management of content calendar for websites and social properties.
• Tracking search share and search position.
• Keeping current on search engine signals and providing necessary tracking and reporting.
• Provide regular reporting and communications with web team
• Execute tests, collect, and analyze data and results, identify trends and insights
• Optimize copy and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion, and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
Your Superhero Uniform Includes:
• BA/BS degree required; MBA preferred
• 7+ years hands-on SEO management experience
• Experience with search engine, social and content optimization strategies, including ranking factors and on- and off-page tactics.
Your Superhero Strengths Include:
• Awareness of search algorithm updates and their impact on ranking
• Familiar with industry-standard SEO software
• In-depth experience with website analytics tools and SEO reporting
• Experience with A/B and multivariate experiments
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO and SEM
• Strong program management skills with attention to detail
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
Come join ShareFile! We’re building a team of rock stars to be part of our growth journey and are adding a Senior SEO Marketing Manager to join our growing ShareFile Marketing organization. If you enjoy a fun, fast-paced, dynamic environment and want to be part of a collaborative team where you can make a difference—we want to talk to you!
Role Overview: The Senior SEO Marketing Manager will plan and execute SEO activities to help us achieve our business goals. This position establishes and executes the strategies for organic search and SEO, working in conjunction with paid SEM efforts. This position is also responsible for day-to-day collaboration with the Content team for the development of on- and off-site SEO tactics, driving expansion efforts, and reporting.
Responsibilities Include:
• Day-to-day execution of organic search engine marketing campaigns in conjunction with paid SEM including, but not limited to keyword research, competitive research, content creation and optimization, back-linking, tagging and editorial calendar creation. Planning and execution of on- and off page SEO tactics.
• Research and strategic planning for organic search campaigns, working in conjunction with Digital Demand Strategy team to align SEO with paid campaigns.
• Provide key input, tracking and day to day management of content calendar for websites and social properties.
• Tracking search share and search position.
• Keeping current on search engine signals and providing necessary tracking and reporting.
• Provide regular reporting and communications with web team
• Execute tests, collect, and analyze data and results, identify trends and insights
• Optimize copy and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion, and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
Your Superhero Uniform Includes:
• BA/BS degree required; MBA preferred
• 7+ years hands-on SEO management experience
• Experience with search engine, social and content optimization strategies, including ranking factors and on- and off-page tactics.
Your Superhero Strengths Include:
• Awareness of search algorithm updates and their impact on ranking
• Familiar with industry-standard SEO software
• In-depth experience with website analytics tools and SEO reporting
• Experience with A/B and multivariate experiments
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO and SEM
• Strong program management skills with attention to detail
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
via LinkedIn
posted_at: 10 days agoschedule_type: Full-time
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and
Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly... aren’t afraid to stand out from the crowd and tackle the bigger competitors.
As a Technical Support Engineer, you will provides technical support to customers via email, phone, and other channels. Focuses on in-depth problem analysis of the company's products and their integration into customer environments using troubleshooting skills and technical knowledge to isolate, analyze and resolve customer issues. Prioritizing and performing tasks for effective use of team resources and checking the quality of own work. Takes the time to provide an excellent customer experience. You will provide an outstanding Customer Care experience for our ShareFile, Right Signature, and Podio products via different channels. If you love technology, strive to provide an incredible customer service experience and work hard to exceed customer expectations, then this is the job for you! This position will sit onsite in Raleigh, NC.
Role Overview:
• Innovation: Participates in and supports an environment that is conducive to innovation and new ways of doing things; exhibits curiosity and open-mindedness, suggests new ideas in response to and anticipation of business needs
• Authenticity: Shows a genuine, accessible, and caring personality that builds trust, mutual support and credibility; listens, exhibits humility and gauges approachability of others; maintains composure and is able to be respectful and straightforward with others; develops trusting relationships; takes full responsibility for self; respects the confidentiality of the information they acquire, maintain, and use in their job, and personally disengages from it
• Communication: Communicates clearly and concisely; ensures that communication channels are open, and that information and ideas are flowing in all appropriate directions; listens, asks for and uses input
• Excellence Orientation: Strives to be the best that one can be and maximizes one's own potential in helping ShareFile BU succeed; exhibits resilience, persistence, tenacity, and a continuous mindset for improvement
• Teamwork: Collaborates with others toward shared goals, exhibits cooperativeness; participates in and supports effective conflict resolution
Your Superhero uniform Includes:
• Answers first-level incoming customer support requests in a fast-paced environment. Assists customers with product-related queries to troubleshooting
• Takes the time to understand the customer's environment, including research to determine the root cause of the issue or problem. Provides best practices and instruction on use and application of products; determines customer's configuration and needs.
• Participates with a limited scope in assigned projects/tasks as required (under close supervision)
• Works on issues that range from answering product questions to providing basic to advance technical support when the customer is having trouble using a product
• Performance is primarily measured through Net Promoter Surveys/ customer feedback, Knowledge Center System usage, as well as measurements around schedule adherence and other Key Performer Indexes
• Contribution to Knowledge Center System - attaching relevant articles to the case and creating new articles when needed. Stays updated with product knowledge regarding features and functionality.
• Case Documentation: Properly and accurately records details of interactions via Case Comments, Case Status , Follow-Up Dates, Issue, Description, Internal Notes etc into the CRM.
• Bachelor’s Degree or equivalent experience preferred
• 1 year in a technical support role within the service industry
• Background in computing (Mac & PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers a plus
• Familiarity with the Microsoft Office suite of products including Excel, PowerPoint, and Word.
Your Superhero Strengths Include:
• Proficient verbal and written communication skills
• Demonstrates an ability to listen, assess, determine, and communicate corrective measures
• English-speaking proficiency is required, bilingual skills a plus
• Customer-focused – what we do revolves around the customer!
• Ability to de-escalate customers in challenging circumstances
• Ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
• Knowledge in data-driven, metrics-oriented environment
• Works to meet or exceed operational targets within job area which impacts the overall achievement team results.
• Has a keen interest in Software-as-a-Service (SaaS)
Pay & Benefits Summary:
• 401(k) and retirement benefits
• Reimbursement for travel
• Health benefits
• Time off allowance
• Tuition reimbursement
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
As a Technical Support Engineer, you will provides technical support to customers via email, phone, and other channels. Focuses on in-depth problem analysis of the company's products and their integration into customer environments using troubleshooting skills and technical knowledge to isolate, analyze and resolve customer issues. Prioritizing and performing tasks for effective use of team resources and checking the quality of own work. Takes the time to provide an excellent customer experience. You will provide an outstanding Customer Care experience for our ShareFile, Right Signature, and Podio products via different channels. If you love technology, strive to provide an incredible customer service experience and work hard to exceed customer expectations, then this is the job for you! This position will sit onsite in Raleigh, NC.
Role Overview:
• Innovation: Participates in and supports an environment that is conducive to innovation and new ways of doing things; exhibits curiosity and open-mindedness, suggests new ideas in response to and anticipation of business needs
• Authenticity: Shows a genuine, accessible, and caring personality that builds trust, mutual support and credibility; listens, exhibits humility and gauges approachability of others; maintains composure and is able to be respectful and straightforward with others; develops trusting relationships; takes full responsibility for self; respects the confidentiality of the information they acquire, maintain, and use in their job, and personally disengages from it
• Communication: Communicates clearly and concisely; ensures that communication channels are open, and that information and ideas are flowing in all appropriate directions; listens, asks for and uses input
• Excellence Orientation: Strives to be the best that one can be and maximizes one's own potential in helping ShareFile BU succeed; exhibits resilience, persistence, tenacity, and a continuous mindset for improvement
• Teamwork: Collaborates with others toward shared goals, exhibits cooperativeness; participates in and supports effective conflict resolution
Your Superhero uniform Includes:
• Answers first-level incoming customer support requests in a fast-paced environment. Assists customers with product-related queries to troubleshooting
• Takes the time to understand the customer's environment, including research to determine the root cause of the issue or problem. Provides best practices and instruction on use and application of products; determines customer's configuration and needs.
• Participates with a limited scope in assigned projects/tasks as required (under close supervision)
• Works on issues that range from answering product questions to providing basic to advance technical support when the customer is having trouble using a product
• Performance is primarily measured through Net Promoter Surveys/ customer feedback, Knowledge Center System usage, as well as measurements around schedule adherence and other Key Performer Indexes
• Contribution to Knowledge Center System - attaching relevant articles to the case and creating new articles when needed. Stays updated with product knowledge regarding features and functionality.
• Case Documentation: Properly and accurately records details of interactions via Case Comments, Case Status , Follow-Up Dates, Issue, Description, Internal Notes etc into the CRM.
• Bachelor’s Degree or equivalent experience preferred
• 1 year in a technical support role within the service industry
• Background in computing (Mac & PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers a plus
• Familiarity with the Microsoft Office suite of products including Excel, PowerPoint, and Word.
Your Superhero Strengths Include:
• Proficient verbal and written communication skills
• Demonstrates an ability to listen, assess, determine, and communicate corrective measures
• English-speaking proficiency is required, bilingual skills a plus
• Customer-focused – what we do revolves around the customer!
• Ability to de-escalate customers in challenging circumstances
• Ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
• Knowledge in data-driven, metrics-oriented environment
• Works to meet or exceed operational targets within job area which impacts the overall achievement team results.
• Has a keen interest in Software-as-a-Service (SaaS)
Pay & Benefits Summary:
• 401(k) and retirement benefits
• Reimbursement for travel
• Health benefits
• Time off allowance
• Tuition reimbursement
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications Show more details...
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