Most recent job postings at Yotpo
via Rocky Hill CT Geebo.com Free Classifieds Ads - Geebo posted_at: 3 days agoschedule_type: Full-timesalary: 20–28 an hour
As a Yotpo Strategic Client Success Manager, you will be responsible for spearheading customized strategy, deploying the Yotpo platform, and building relationships with some of the world's most established direct-to-consumer brands. Being a self-starter, metric-oriented, and consultative is an integral part of this role! You will: Spearhead customized strategy and build relationships with some of the world's most established direct-to-consumer brands As a Yotpo Strategic Client Success Manager, you will be responsible for spearheading customized strategy, deploying the Yotpo platform, and building relationships with some of the world's most established direct-to-consumer brands. Being a self-starter, metric-oriented, and consultative is an integral part of this role! You will:
Spearhead customized strategy and build relationships with some of the world's most established direct-to-consumer brands Identify and design short and long term strategies for our premium and diverse client base Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing Excel in an ever evolving ecommerce space by creating detailed strategies and clear workplans to result in business success for your client portfolio Be a role model, sharing client success methodology with members of your immediate team as well as cross-departmentally Play a critical role in the... continued evolution of our Mid-Market Client Success team Develop opportunities to help the business drive up-sells and renewals Quarterly travel is anticipated for this position and is encouraged About you:
Minimum of 5 years of successful experience in client management/strategy/ consulting Experience of working with e-commerce and other website platforms, content management systems, and responsive websites Expertise presenting concepts and vision to senior teams and influencing their strategic thinking Ability to communicate technical concepts to technical and non-technical audiences Solid understanding of the digital marketing channels, particularly search engine, social media and email marketing Preferable knowledge (usage or implementation experience) with any of the following eCommerce platforms:
Demandware, Magento, Shopify, Bigcommerce, WooCommerce, or other proprietary or custom solutions Extra kudos for certifications in Google Adwords, Google Analytics and Facebook Blueprint are a plus Must have a valid U.S. work authorization to apply Bonus points for:
Experience in fast growing tech startup / B2B SaaS / e-commerce.
Salary Range:
$80K -- $100K
Minimum Qualification
Account Management, Sales, Digital Marketing & Social MediaEstimated Salary: $20 to $28 per hour based on qualifications
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via BeBee posted_at: 23 hours agoschedule_type: Full-time
If you shop online (and who doesn't these days?), then chances are you've already interacted with Yotpo. We're a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too. We have teams across the world, including If you shop online (and who doesn't these days?), then chances are you've already interacted with Yotpo. We're a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video .

Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our vision.

As an Associate Ops Manager at Yotpo , you will focus on process, performance, efficiency, and strategy. You'll succeed in and enjoy this role if you rely on quantitative and qualitative analysis to identify problems. You will be responsible for designing, building, and monitoring the day-to-day processes and infrastructure accordingly for Yotpo's Marketing, Partners, and SDRs teams, creating a tangible impact on the broader company.

You've seen us every time you shop online, but might not even know it. Yotpo is an eCommerce solution helping to create customer-centric shopping experiences for forward-thinking brands like Away Travel, THINX and Steve Madden. We have four global locations and $176M in funding from investors including Bessemer, Blumberg Capital & Access Industries.

Responsibilities:
• M anaging and analyzing data to make informed decisions about cross-demand generation strategies and campaigns.
• Implementing processes and systems to streamline cross channels initiatives and improve overall efficiency.
• Collaborating with all DG departments (Partners, Marketing & SDRs) to align efforts with overall company goals and objectives.
• Managing and maintaining the different DG-related platforms.
• Staying up to date with the latest DG trends and technologies to ensure that the company is using the most effective strategies.

Skills:
• Strong analytical and data management skills.
• Superb communication skills, both written and verbal
• Experience working in a fast-paced, data-driven environment
• Strong ability to nurture great working relationships with various teams and leaders
• Ability to influence other teams to collaborate and support your initiatives

Qualifications:
• Preferably 2+ years in a business ops, sales ops, channel ops, partner ops, or marketing ops role.
• Advantage - Experience with Salesforce or other CRM systems
• Must have Excel, PowerPoint/Google-Slides and project management high skills.
• Developed empathetic, user-first processes that encourage high-fidelity data entry
• You've made the most of your proximity to the data by surfacing which questions need to be asked and leveraging quantitative and qualitative methods to explore and answer them
• You've represented quantitative analysis as visual stories that are tailored to the needs of the audience
• Experience building reports and dashboards, as well as defining KPIs across segments
• You are a collaborative team player and fun to work with

You'd love Yotpo if:
• You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology . You want to work with the most progressive, disruptive and beloved brands in eCommerce.
• You geek out a little bit knowing that Yotpo offers the most integrations in the eCommerce ecosystem.
• Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you.

#LI-Hybrid
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via VentureLoop posted_at: 12 days agoschedule_type: Full-timework_from_home: 1
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too. We have teams across the world, including If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Director of Customer Success Operations, you will manage a team focused on optimizing our Customer Success and Customer Onboarding Organization. You will partner closely with Customer Success (CS) and Revenue leaders to inform strategic business decisions.

As part of the global operations team, you’ll draw insights from data and translate them into impactful action plans. You and the team will design the processes, systems to make order out of chaos, creating incentives that enable effective execution of our plans. You’ll manage cross-functional projects to operationalize needle-moving initiatives.

Please note:this role is based in NYC.

How you’ll have impact:
• Lead a team of Operations Managers, providing mentorship, coaching, direction and performance management.
• Own an influential part in designing and implementing service models and customer journeys. This includes playbooks, SLAs, triggers, segmentation, resource allocation, territory assignment, compensation.
• Plan and oversee all CS budgets and hiring plans.
• Define key performance metrics and targets; oversee and prioritize analyses and business intelligence assets to derive insights into the health of the business.
• Identify areas of opportunity; create and execute initiatives to create solutions.
• Design processes and organizational structures to optimize the operation according to the key metrics you will define.
• Create executive–level presentations for both local and global leadership reviews; organize quarterly business reviews.
• Perform ad-hoc analyses across multiple data sets and tools.
• Proactively identify, plan and implement projects with cross-functional teams, and execute change management, process and technology implementation.
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

About you:
• 5+ years of professional experience in leadership roles in CS / Revenue / Business Operations in SaaS companies, in Business Intelligence, or in Consulting and Project Management roles
• Self-starter and high degree of motivation to go above and beyond the task at hand
• Comfortable with quantitative analysis
• Ability to translate complex information into easily consumable insights
• Excellent communications and presentation skills.
• Experience with Salesforce and with Python, SQL, Tableau (or similar analytical packages).
• Must have a valid U.S. work authorization to apply.

Bonus points for:
• Experience in a fast-growing tech startup / B2B SaaS / eCommerce.
• Working with globally distributed teams.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:
• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company-sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity.
• Learn more about our Recruiting Process!
• Meet the team: Yonatan Gorfung, Tsvika Vishnievsky, Christopher Banks, Danielle Berkowicz

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end-of-year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal-opportunity employer, where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base Salary $140,000 – 170,000

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. In addition to base salary, this role includes a variable compensation component
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via Employbl schedule_type: Full-time
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too. We have teams across the world, including If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of Yotpo’s suite of services.

Responsibilities:
• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our clients
• Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
• Simultaneously and successfully managing multiple client relationships
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Requirements:
• Experience in a client facing role - preferably in a SaaS, e-commerce, or marketing environment
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
• Hunger to work in a hyper-fast paced and ever changing environment
• Superior organization and prioritization skills, along with focused attention to detail
• Commercial savvy
• Technical aptitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs
• General understanding of the digital marketing space - including SEO/SEM, Social Media, Email marketing and eCommerce best practices- HUGE advantage!
• Willingness to work Mon-Fri work week
• French speaker - HUGE advantage; English - native level preferred

#LI-Hybrid
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via Employbl schedule_type: Full-time
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too. We have teams across the world, including If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

Yotpo is hiring an experienced Marketing Manager to drive marketing opportunities with our strategic partners. You’ll be responsible for a channel that drives key business objectives like building a multi-million pound sales pipeline and growing new customers via marketing campaigns across the EU.

As an integral part of the UK Go-To-Market team, you’ll be the beating heart of our partner marketing efforts in our fastest-growing market. You are a marketing expert who can work across channels like webinars, content and IRL events to plan, manage and monitor campaigns as well as develop relationships with our external partners. You’ll work closely with our local Partners team as well as our global Marketing team to source, select, plan and execute initiatives.

How you'll make impact:
• Own the local plan for Partner Marketing channel
• Leverage an understanding of the Partner ecosystem to build the strongest plan for this channel
• Oversee all execution and reporting on activities
• Source, select, plan and execute Partner Marketing activities, working closely with our local Partner Managers and global marketing team
• Secure Partner participation in Yotpo-owned local marketing events and activities
• Build rapport with industry counterparts in the ecosystem
• Work across channels like webinars, content, and IRL events
• Monitor and analyse campaigns - must be comfortable using data to understand the effectiveness of projects
• Align with Global Partner Marketing team on strategic efforts

About you:
• 5+ years of experience in digital marketing and integrated campaign development and execution
• Minimum of 2 years experience specifically in SaaS B2B
• Experience working across channels like webinars, IRL events and content
• Incredible communication skills across a range of people, personalities, and teams
• Comfortable with decision making but knowledgeable of when to escalate decisions/issues to management
• Ability to prioritize responsibilities in line with business objectives and to adapt to changing projects and priorities
• Self starter: you lead your own day-to-day and are in charge of your output and productivity

Ideally, you'd also have:
• Experience in B2B SaaS marketing
• Knowledge of the tech landscape for eCommerce
• Experience with field marketing

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo UK:
• Private healthcare with dental and optical included
• Pension contribution
• Voluntary death in service policy
• Cycle to work scheme
• Generous PTO, volunteer days, holidays and flex days
• Equity in options
• Individualized career development, rewards and recognition
• Wellness and philanthropic programming and events
• In light of the global pandemic we’ve been working from home but we are now delighted to welcome our teams back in a hybrid model
• Meet the team: Talia Shani, Faye Oakenfull

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

#LI-Hybrid
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via Employbl schedule_type: Full-time
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions... up our sleeve, too. We have teams across the If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty & Referrals program, SMS marketing, reviews, and visual user generated content are our bread and butter, but we have more solutions... up our sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria and Australia — and we’re still growing. Yotpo secured a $230 million fundraising round in March 2021, our valuation is now $1.4 billion, and our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video.

Sound exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We're Yotpo SMSBump. SMSBump is a platform for eCommerce businesses that are looking to use text messages to communicate with customers, announce sales, create relationships and turn SMS into a profitable revenue channel. As part of Yotpo, we’re providing online merchants access to solutions for reviews, loyalty, SMS, email and more, so they can easily manage their entire marketing from a single platform. We have featured integrations for the largest eCommerce platforms, including Shopify and BigCommerce, as well as with the tools online businesses use every day, such as Google, Instagram, and the rest of the martech stack.

Currently we are looking for our next:

Product Designer

Core responsibilities and day-to-day activities of the position:
• Works closely with product development on the product design - creation of wireframes, user flows, UI elements
• Uses the existing brand guidelines to execute templates and mock-ups efficiently
• Conducts UI/UX research and builds mockups based on findings
• Stays up-to-date with the latest UI and UX design trends
• Takes part in discussions, brainstorming and works closely with the in-house Product Design & Yotpo design team.

Professional stack:
• Design tools (Sketch/ Figma/Adobe Package)
• Working with Jira

It's nice to have (but not mandatory):
• Prototype skills
• Video-editing skills

The Perfect Candidate:
• 3+ years of experience in a product design role
• Previous experience with UI/UX
• A self-starter who excels in a dynamic fast-paced environment
• The desire to redefine the benchmark for excellence, be part of something big and learn as much as you can in the process

What we offer:
• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Food vouchers – monthly
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Internal mobility program and refer-a-friend program
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar
• In light of the global pandemic, we are working in a remote capacity. When we return to the office, we expect we’ll continue working in a hybrid model.

Only short-listed candidates will be contacted.

#LI-Hybrid
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via Employbl posted_at: 19 days agoschedule_type: Full-time
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too. We have teams across the world, including If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

Yotpo’s Account Executive position is a role integral to our exciting growth strategy in APAC. We are looking for high-energy, driven Account Executives who have an existing knowledge of SaaS, digital marketing and direct B2B sales, with an emphasis on new business acquisition. You will be introducing our platform to new prospect accounts, spanning a broad cross-section of industry verticals to join our client base that has already surpassed 150,000 clients.

You work well with cross-functional departments, such as marketing, partners, solutions engineers and other product specialists across teams, and are resourceful in finding and sharing learnings with the broader team. You're a storyteller, a hunter and a “big-picture” thinker who can understand broader business goals and offers solutions (for both the customer and for Yotpo) that optimize long-term success over short-term gains. While you are competitive with yourself, your ultimate goal is winning as a group. You can navigate through ambiguity and adapt rapidly to shifts in direction, based on evolving business needs.

How you'll make impact:
• Prospect, contact and book demos with Yotpo's ideal customer profile
• Manage qualified inbound leads from our robust SDR team while utilizing online and offline sources to cultivate additional leads to maintain your pipeline.
• Be comfortable in discussions with high-level decision-makers including Directors of Marketing and CEOs across all verticals
• Drive the full sales cycle to attain new business, continuously seeking creative strategies to do so
• Achieve and consistently exceed monthly and quarterly sales goals
• Proactive daily account management in our CRM (Salesforce.com)

About you:
• 2-6 years of full-cycle sales experience within the SaaS space
• Experience with a highly consultative short sales cycle
• Knowledge of e-commerce, online marketing and social media
• Ability to uncover business pain points while delivering a solution
• Understanding of the decision making structure in small to mid-size companies
• Strong work ethic, high energy, results driven, and a team player
• Must have the right to work in Australia

Bonus Points For:
• Knowledge of e-commerce, online marketing and social media
• Experience in being a part of a global company’s expansion to ANZ
• Experience in fast-growing tech startups

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

We know there are a lot of career opportunities out there, so we really appreciate that you’ve taken the time to apply at Yotpo. Here’s what happens next.

About Yotpo Australia 🇦🇺
• A monthly wellness budget (minimum of $400)
• 25 Days off each year to do the things you love
• Join a growing team, as we continue to launch across Asia!
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• In light of the global pandemic we’ve been working from home but we are now delighted to welcome our teams back in a hybrid model.
• Meet our APAC team leaders: Suzy Nicoletti, Jessica Minnett, Enzo Cavaliero, Rad Mitic

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

#LI-Hybrid
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via Greenhouse posted_at: 20 days agoschedule_type: Full-time
As a Director of Revenue Operations / Director of Customer Success Operations (interchangeable title!) , you will manage a team focused on optimizing our Customer Success and Customer Onboarding Organization. You will partner closely with Customer Success (CS) and Revenue leaders to inform strategic business decisions. As part of the global operations team, you’ll draw insights from data and... translate them into impactful action plans. You and As a Director of Revenue Operations / Director of Customer Success Operations (interchangeable title!) , you will manage a team focused on optimizing our Customer Success and Customer Onboarding Organization. You will partner closely with Customer Success (CS) and Revenue leaders to inform strategic business decisions.

As part of the global operations team, you’ll draw insights from data and... translate them into impactful action plans. You and the team will design the processes, systems to make order out of chaos, creating incentives that enable effective execution of our plans. You’ll manage cross-functional projects to operationalize needle-moving initiatives.

Please note: this role is based in NYC.

How you’ll have impact:
• Lead a team of Operations Managers, providing mentorship, coaching, direction and performance management.
• Own an influential part in designing and implementing service models and customer journeys. This includes playbooks, SLAs, triggers, segmentation, resource allocation, territory assignment, compensation.
• Plan and oversee all CS budgets and hiring plans.
• Define key performance metrics and targets; oversee and prioritize analyses and business intelligence assets to derive insights into the health of the business.
• Identify areas of opportunity; create and execute initiatives to create solutions.
• Design processes and organizational structures to optimize the operation according to the key metrics you will define.
• Create executive–level presentations for both local and global leadership reviews; organize quarterly business reviews.
• Perform ad-hoc analyses across multiple data sets and tools.
• Proactively identify, plan and implement projects with cross-functional teams, and execute change management, process and technology implementation.
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

About you:
• 5+ years of professional experience in leadership roles in CS / Revenue / Business Operations in SaaS companies, in Business Intelligence, or in Consulting and Project Management roles
• Self-starter and high degree of motivation to go above and beyond the task at hand
• Comfortable with quantitative analysis
• Ability to translate complex information into easily consumable insights
• Excellent communications and presentation skills.
• Experience with Salesforce and with Python, SQL, Tableau (or similar analytical packages).
• Must have a valid U.S. work authorization to apply.

Bonus points for:
• Experience in a fast-growing tech startup / B2B SaaS / eCommerce.
• Working with globally distributed teams.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:
• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company-sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity.
• Learn more about our Recruiting Process!
• Meet the team: Yonatan Gorfung, Tsvika Vishnievsky, Christopher Banks, Danielle Berkowicz

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end-of-year celebrations, affinity groups, and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal-opportunity employer, where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base Salary $155,000 - 175,000 - In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks
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via Employbl schedule_type: Full-time
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too. We have teams across the world, including If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Account Manager, you will drive incremental revenue by strategically partnering with existing customers in our SMB portfolio. You will sell additional products and/or expand the scope of existing packages, while navigating sales cycles across multiple product offerings.

You take a methodical approach to sales, continuously seeking opportunities to maximize efficiency and effectiveness. You are a self-starter, prioritize effectively, and build for scale. You can navigate through ambiguity and adapt rapidly to shifts in direction, based on evolving business needs. Although you are competitive with yourself, your ultimate goal is winning as a team. You optimize for long-term success over short-term gains.

How you'll make impact:
• Serve as a trusted advisor to our clients, educating them on the value of a consolidated eCommerce stack.
• Maximize revenue with current customers by identifying needs and customer pain points, selling additional/relevant products and services, and expanding existing packages.
• Continuously identify creative strategies to engage clients and close incremental revenue, managing cross-sales cycle from lead to close.
• Evangelize Yotpo’s vision and products, tailoring its presentation to the needs of different customer types.
• Partner cross-functionally with Customer Success, Product, Marketing, and Operations to optimize customer experience and business outcomes.
• Utilize Sales CRM tools to track sales progress as well as forecast and prioritize to achieve quarterly quota goals.
• Understand and learn about the e-commerce industry, including competitive product offerings.

About you:
• 3+ years experience managing a full sales cycle.
• Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
• Excellent organizational and interpersonal skills.
• Outstanding written and verbal communication.
• Track record of over-achieving sales targets.
• Ability to utilize Sales CRM tools (we use SalesForce).
• Must have a valid Australian work authorization to apply.

Bonus points for:
• Knowledge of SaaS, eCommerce, MarTech

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo Australia 🇦🇺
• A monthly wellness budget (minimum of $400)
• 25 Days off each year to do the things you love
• Join a growing team, as we continue to launch across Asia!
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• In light of the global pandemic we’ve been working from home but we are now delighted to welcome our teams back in a hybrid model.
• Meet our APAC team leaders: Suzy Nicoletti, Enzo Cavaliero, Jessica Minnett, Rad Mitic

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Yotpo is also committed to diversity, equity, and inclusion, and we want teammates who are similarly passionate about pushing for change in our industry.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

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via Employbl posted_at: 14 days agoschedule_type: Full-time
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too. We have teams across the world, including If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce marketing platform, on a mission to help brands of all sizes accelerate their growth through exceptional customer experiences. Loyalty programs, SMS marketing, reviews, and visual user-generated content are our bread and butter, but we have more solutions up our... sleeve, too.

We have teams across the world, including the US, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Backend Engineer, your role will be to deliver highly scalable features while ensuring the quality and robustness of the solution. You will play a significant role as part of our scrum team and work according to an Agile Methodology.

If working in a hyper-growth startup with cutting edge technologies and a dynamic team sounds interesting - then this is the place for you!

You will:
• Deliver highly scalable features to support Yotpo’s vision in a timely and quality manner
• Participate and lead the design of the complex features
• Work closely with all stakeholders of the team’s work — other developers, product, ops, client services, etc.
• Collaborate with team members on technological and architectural topics

Requirements:
• 3-6 years of backend development, using java, python, node.js, c#. Experience with Java Spring Boot is a big advantage.
• Excellent understanding of large-scale microservices architecture, and experience designing microservices-based services
• Experience with container-based distributed systems, using docker and containers orchestrator, such as Kubernetes.
• Experience with distributed messaging platforms, such as Kafka
• Experience with MySQL

Bonus Points:
• Experience with NoSql data stores (Elasticshearch, prometheus, etc.)
• Experience with AWS
• Experience working on a SaaS product

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